Core Competencies

PMO, Project Management, Web Services ( Web / App), Program Management, Technology Consultancy, Business Management, Leadership / Communication, Operation Management, Infrastructure Management, Process Management, People Management, Customer Management (CRM), Six Sigma / ITIL Process / Sox, Configuration Management, Problem / Policy Management, Cost - Budget Analysis, Deployment Management, Disaster Recovery/E-Commerce, Risk Assessment / SDLC, Release Management / Problem Management, Vendor Management / CMM 5

Technical Skill Set:
SOLARIS, LINUX, Portal Server, iPlanet Products, SUN ONE Products, IBM WebSphere, BEA WebLogic, JBOSS, Siteminder, LDAP, Messaging Server, Calendar Server , WINDOWS 2003 and MS Project / AGILE Methodology

Experience Summary
Almost Thirteen years of proven experience in IT consultancy in the areas of system analysis, design & project management areas, E-Commerce, solid experience in customization and implementation in specialized functional areas & cross infrastructure management, strong leadership qualities in handling operations

Educational Qualification
Degrees/Diplomas/Certificates
PHD (Doctorate in management) In International Business
M.B.A (Master of Business Administration)
PMP Certified from PMI
Six Sigma Black Belt Certified
ITIL Foundation Certification
PMP Certification Training - Whizlabs (44 hrs PDU)

Career Highlights

Confidential, NY Sept 2011 - Till date
Sr. Project Manager / PMO, ITIL - Project Management

• Created project plans in MS - Project by following proper PMP methodologies from Initiation, Planning, Scheduling, Execution, Controlling and Closure.
• Manages all project risk levels develop appropriate contingency plans and pro-actively identifies changes to eliminate futures occurrences.
• Worked on multiple projects simultaneously including new developments and blueprint
• Identifies and assembles project teams and provides leadership and mentoring to assure effective project completion.
• Tracked, planned, organized, and managed the task list for the project and analyze the blueprint on a weekly basis.
• Worked with Senior Executives and developed complex reports as requested by the client per business need.
• Track issues and risks and follow up with senior management on risk mitigations.
• Prepared Gate Review documents for different Project phase for CIO presentation and PMO.
• Worked on Project Agreement Document for different HPD priority projects.
• Organize, manage and direct project team tasks and assures proper utilization of PMO standards, tools and methodologies in the project work.
• Used SharePoint for workflows, documents to increase compliance by allowing contracts to drive day-to-day operations.
• Managed Multiple projects worth 500 - 1 million USD each.

Confidential, NY June 2010 - Aug 2011
Sr. Project Manager / PMO, ITIL - Release Management / Change / Project Management

• Created project plans in MS - Project by following proper PMP methodologies from Initiation, Planning, Scheduling, Execution, Controlling and Closure.
• Tracked, planned, organized, and managed the complete project and analyze the blueprint on a weekly basis.
• Develop Business requirement document for Global finance CTB group.
• Managed / coordinated deployment calls processes on multiple applications with cross - functional teams.
• Worked on LLP's and P & L reporting processes and set PMO standards for the BAA US region.
• Tracked, planned, organized, and managed the complete blueprint and VaR project on a weekly basis.
• Worked on Requirement Gathering and Negotiation with various vendors (PROCUREMENT PROCESS)
• Ensured timely and quality completion of project deliverables using PMI/ Six Sigma methodologies.
• Perform analysis on reference data for DART (Warehouse) to act as a golden source for monthly and weekly packs for financial reporting.
• Worked with global teams closely to integrate reference data in DART warehouse (DART reporting project)
• Attended change and configuration management meeting to facilitate release (deployment) management. Participated in live conference with worldwide teams in Europe/ Asia.
• Worked with Senior Executives and developed complex reports as requested by the client per business need.
• Trained staff on CollabNet and Qlikview reporting tools for Value at Risk and CVaR reporting globally.
• Worked with global Teams (LDN, Asia pacific and Americas) on various PnL reporting projects.
• Organize, manage and direct project team tasks and assures proper utilization of PMO standards, tools and methodologies in the project work.
• Manages all project risk levels develop appropriate contingency plans and pro-actively identifies changes to eliminate futures occurrences.
• Worked on multiple projects simultaneously including new developments and blueprint
• Identifies and assembles project teams and provides leadership and mentoring to assure effective project completion.
• Track issues and risks and follow up with senior management on risk mitigations.
• Set Project standards and strict guidelines for the projects (PMO); Participated in Hiring/staffing processes based on the project need. E.g. Interaction with preferred vendors till position closure.
• Created project presentations for the Top executives (MS's) and senior management (Directors) as desired.
• Holds formal project review with management to ensure successful project execution and customer satisfaction.
• Review post-implementation benefits estimates and recovery plan / Sustain plan.
• Supervise Jr Project managers and team members on project deliverables.
• Worked on SDLC processes / Agile methodologies (Initiation to Project completion / closure).

Confidential, NY Oct2009 - June2010
Project Management, ITIL - Release Management / Change

• Created project plans in MS - Project, Scheduling and identifying risk and issues.
• Tracked, planned, organized, and managed the complete project and analyze the blueprint on a weekly basis.
• Builds organizational sustainability of process improvement knowledge.
• Develop new processes for TEB (Technology expansion build - out) for MSSB.
• Participation in cross functional teams and reporting the MOM to senior management.
• Follow up with App developers for TEB change processes and training.
• Managed / coordinated deployment calls processes on multiple applications with cross - functional teams.
• Made complex matrix reports in MS Excel as requested by the clients.
• Lead team, operation strategy change request, version and configuration management
• Designed operation architecture using ITIL & Six Sigma lean methodologies (DMAIC)
• Coordinated with cross functional teams for the projects and follow up with rational and service management team.
• Tracked, planned, organized, and managed the complete project and analyzed the blueprint on a weekly basis.
• Manages all project risk levels develop appropriate contingency plans and pro-actively identifies changes to eliminate futures occurrences.
• Identifies and assembles project teams and provides leadership and mentoring to assure effective project completion.
• Worked on Information Gathering and Negotiation with various vendors (PROCUREMENT PROCESS)
• Responsible for maintaining current and complete project management documents in enterprise systems (SharePoint); analyzes and reports project performance metrics as requested.
• Created project presentations for the Top executives and senior management.
• Holds formal project review with management to ensure successful project execution and customer satisfaction.
• Track issues and risks and follow up with senior management on risk mitigations.
• Worked with multi vendors for BMC tool implementation.
• Supervise Jr Project managers and team members on project deliverables.
• Used contract management system (SharePoint) for workflows, documents to increase compliance by allowing contracts to drive day-to-day operations.

Confidential, Pharma - NJ Sept07 - Aug09
Sr. Project Manager, ITIL - Release Management / Change / Project Management

• Created project plans in MS - Project, Scheduling.
• Tracked, planned, organized, and managed the complete project and analyze the blueprint on a weekly basis.
• Developed work breakdown structure, detailed project plans and schedules and was accountable for monitoring and reporting on project metrics, issues, risks and overall progress.
• Worked on onsite - offshore business model and delivered projects and task on timelines.
• Managed / coordinated deployment calls & production outages on multiple applications with cross - functional teams.
• Ensured timely and quality completion of project deliverables using PMI methodologies.
• Developed monitoring plan, support use cases and support model for MRL related applications like CPAC, EPDI, DMT, ISOS etc
• Trained Helpdesk and M & O teams on Various Processes for CPAC, Inform and EDC Provisioning.
• Worked with MRL knowledge management team to put the SOP\'s in the knowledge management
• Designing support model using ITILMethodologies for Helpdesk ( Helpdesk (Tier1) and Tier2)
• Provide knowledge transition sessions to (Helpdesk) Tier1, Tier2 and Tier3 for various MRL IT related projects like EPDI (external partner data integration), CPAC, and end to end provisioning.
• Presentation to support planning team about the status of the projects handled e.g. Comet HTR, EPDI etc
• Worked with various streams like preclinical, clinical , licensing, RPI and regulatory for Comet HTR project
• Developed monitoring plan, support use cases and support model for MRL related applications like CPAC, EPDI, DMT, ISOS etc
• Worked on the sustain plan for COMET Project ( SAP )
• Defined new processes and did process gap analysis for CPAC , EPDS projects
• Made complex matrix reports in MS Excel as requested by the clients.
• Lead team, operation strategy change request, version and configuration management
• Designed operation architecture using ITIL & Six Sigma methodologies
• Made monitoring plan to monitor the processes stability
• Defined OLA & SLA for the various group in the IT infrastructure to support provisioning model.
• Participation in cross functional teams and reporting the MOM to senior management.

Confidential, NY Jan06 - Sept07
Project Manager Infrastructure Management/Web Operations - SIX SIGMA / ITIL / SOX

• Developed Project Plans inMS Project, Project Charter, Tracking, Scheduling, Allocation of Resources, Planning & Execution
• 100% project completion on time meeting strict timelines and budget requirements
• Negotiated cost estimate with clients: maintained daily contact with clients at location sites.
• Developed strong employee and sub contractor productivity and ability to identify; and eliminate work hazards and also managed documentation updated for all new deployments done in the projects.
• Tracked, planned, organized, and managed the complete project and analyzed the blueprint on a weekly basis.
• Worked on Information Gathering and Negotiation with various vendors (PROCUREMENT PROCESS)
• Co-ordination with stakeholders/sponsors to meet there expectations on defined timelines
• Performed key management role / managing day to day activity of the team 24/7 support policies and security policy setup.
• Developed and trained Help desk Level 1 & level 2 personal
• Designed SLA for WebSphere 5.1 & 6.x and also prepared SOW, RFP's and other related documents & proposals requested by the client.
• Planned and implemented the policies and procedures to support the organization\'s business applications, infrastructure support services and security
• Managed the entire operation of GE NBC Web operation project including web application support ensuring 100% uptime of production applications & servers.
• Developed complex matrix reports in Ms - Excel as requested by the clients.
• Lead team, operation strategy change request, version and configuration management
• Worked on JBOSS Application Server 3.2.3/4.0.4 on Unix/Windows environments
• Worked on Jboss / iPlanet deployments, configurations & troubleshooting.
• Worked on applications on WebSphere Application Server 5.1/6 on Unix/Windows Environments.
• Worked on vignette content management system and also coordinated and worked with cross functional teams for the deployment and support issues.
• Worked on Siteminder / SAP PORTAL/ SSO / LDAP / Directory Server/ SUN ONE / Jboss projects & troubleshooting
• Executed release plans and ensured release was completed and tested
• Communicated & managed resolution of incidents assigned to Level 2 & Level 3
• Experience on deployment projects that involved Sun hardware & OS Solaris/ Linux/ Windows
• Created PowerPoint presentation / designed architecture on MS - VISIO for the projects
• Created project plans & worked on Jboss , IIS , iPlanet & Sun One migration projects
• Provided training to team members on various technologies as per the project, gave guidelines to follow while handling critical aspects of the project
• Excellent people management skills with the team and shared a great rapport working with clients and business users. Also drove customer supported activities and also managed documentation for all projects updated.
• Worked on onsite - offshore business model and delivered projects and task on timelines.
• Managed/coordinated deployment calls & production outages on multiple applications, with cross - functional teams.
• Attended change and configuration management meeting to facilitate release (deployment) management. Participated in live conference with worldwide teams in Europe/ Asia.

Confidential, Andover MA July05 - Dec05
Manager /LEAD /ADMINISTRATION Application Services

• Aggressively tracked record of significant achievements, which include cost reduction & productivity enhancements.
• Defined new set of policies on operational and security level for the team.
• Build relationship with key application owners and store operation groups to identify and resolve business issues and constant tracking of the projects
• Development strategychange request, version and configuration management within the team.
• Ensured adherence to processes for delivering services.
• Prepared SOW, RFP and other related documents / proposals as per financial clients requirement.
• Configured IBM WebSphere Application Server 5.x on Unix/Windows Environments.
• Worked on GFTP Product and IBM WebSphere.
• Used TCM (Technology Change Management) for deployments in production environments.
• Designed service level agreement for WebSphere product to the customers
• Created PowerPoint Presentation / Designed Architecture on MS - VISIO for the projects.
• Worked on onsite - offshore business model and delivered projects and task on timelines.
• Managed / coordinated deployment calls & production outages on multiple applications. with cross functional teams
• Supported & managed data warehouse system that combine the data from the old and the new customer applications.
• Managed and supported production critical financial applications with SOX guidelines.
• Interacted with the financial clients & business users on a one to one basis to deliver the deliverables and also managed & communicated Project risks and Milestones.
• Researched technical issues and managed issue resolution.
• Participated in proposal development, scoping, estimating and ongoing initiatives.
• Followed ITIL standards & processes ( Covering Incident Management, Change Management, Problem Management , Vendor Management & Service Delivery Standards under imposed cost constraints
• Worked in the data centers environments to provide best service delivery to the client.
• Set operational policies to get the best deliverables to the customers hosted in the data centers.
• Used Six Sigma breakthrough strategy to pinpoint errors in the current processes and procedure and tried to eliminate from the current running system.

Confidential, India Jan99 - Feb05
Technical Project Manager / Manager Technical

• Developed Project Plans in MS Project, allocating resources, planning & execution.
• 100% project completion on time while meeting strict timelines and budget requirements
• Performed key management role / managing day to day activity of the team / 24/7 support policies and security policy setup.
• Give presentations and provide weekly status reports to 'C' Level executives.
• Prepared SOW and other related Proposals / document as per client requirement
• Supported applications like Oracle, iPlanet Portal Server3 SP3a. Which included installation and configuration on Solaris servers
• Implemented iPlanet portal server single - sign on (authorization & authentication)
• Customized IPlanet Portal Server 3 SP3a & installed SAP PORTAL 5 with SAP J2EE ENGINE.
• SiteMinder Policy Server implementation with iPlanet products / IIS.
• Implementation of Verisign Digital Certificates/Signatures.
• Linux Squid proxy Server implementation on all the portals.
• Security implementation on the portals such as firewalls and SSL certificates
• Client Interaction (RakshaTPA) and defined timelines on the task.
• Distribution of work / with respect to cost and allocation of resources. (RNISCOLLEGE)
• Solved /troubleshot deployment issues/ configuration issues (SUN JAVA SYSTEM 7 Update 1)
• Analyzed log files using the log analyzer and diagnosing application server problems
• Deployment & installation of iPlanet/ Sun One (Sun Solaris 2.8) products & software
• Implemented SUN JAVA SYSTEM 7 UPDATE 1 on SUN OS 2.9
• Worked on Siteminder / SSO / LDAP / Directory Server/ SUN ONE/iPlanet projects & troubleshooting
• Implemented IBM BLADE SERVERS (WINDOWS 2003) in the datacenter and used passive clustering to run the financial revenue generated production website.
• Installed and configured BEA WebLogic Application Server 8.x on Unix/Windows environments.
• Designed development strategy change request, version and configuration management and supervised operational issues & Security issues For Data Center's
• Supported data warehouse system that served not only as an effective platform to merge data from multiple current applications but also integrated multiple versions of the same application.
• Troubleshot on SUN E- 450 R , SUN 420 R , Netra T1 & set automated processes for the portal.
• Set operational procedureto make the site LIVE (24 /7) and DO frequent travel visit to data center.
• Redesigned site architecture and implemented the same in Rakshatpa & Escolife