Project Manager Resume

SUMMARY
Dynamic Sales and Service Professional with 10+ years of experience in sales support. Background in proposal management, project management, event management and customer service. Exceptional supervisory, presentation, communication and organizational skills. Areas of expertise include:

Complex proposal preparation
Team leadership
Document management
Contract review
Response scheduling
Customer relations

Experience

Confidential,New York, NY 1989 - 2011
Proposal Manager / Project Manager (2001 – 2005)
Collaborated with Contracts Management/Legal, Risk Management to resolve customer issues to within proposal deadlines. Contracts negotiation for client services.

Resolved legal issues to facilitate proposal completion and expedite delivery to customer.
Obtained bid bonds, performance bonds, insurance, certificates and corporate seals within tight timeframes to expedite proposal process.
Developed custom-tailored proposals and solutions for diverse industries, including Education, Healthcare, State and Local Government, Financial Institutions, Legal Firms, Public and Private Agencies, etc.
Research and development of responses to specific requests.
Collaborate with team on proposal strategies. Using internal/external resources to develop specific value propositions.
Create specific collateral materials for information included in bids.
Driving new business opportunities across branch.
Product and Services Specialist.
Attended bid openings to ascertain competitors’ pricing structures, giving Verizon sales team a competitive advantage.
Improved customer’s comfort level with Verizon and third-party vendors by creating extensive relationship overviews to include with proposals.
Gave presentations to customers, explaining benefits of products and services through mixed media.
Project-managed team of 25+ (including vendors) through proposal process.

Confidential, NY
Sales / Special Events Coordinator (1995 – 2001)
Collaborated with sales and recognition teams to design displays and themes for quarterly district sales events. Hosted visiting corporate officials and sales events. Presented new sales strategies, promotions and initiatives to 50+ upper management and associates. Compiled sales and productivity reports to evaluate sales and recognition programs. Developed and disseminated telecom industry competitive intelligence updates to call center population of 700. Implemented strategic initiatives such as monthly and daily sales tracking to set goals and increase objectives. Coordinated quarterly regional events and contests for strategic products, improving product awareness and increased revenue.

Developed and implemented "Measurement and Display" initiatives to offer call center representatives progress evaluations measured against local and district-wide objectives.
Coordinated regional call center themes and sales promotions to achieve team branding, recognition and competition between 10 call centers, thereby increasing sales and improving morale.
Created new look of local service campaign and collaborated with Corporate Sourcing to produce visuals.
Designed artwork for banners that promoted new sales promotion that were displayed in offices district-wide. Project saved $10K as a result of in-house execution.

Confidential,Jamaica, NY
Team Leader (1993 – 1995)
Supervised 20+ business sales and service representatives. Coached and developed team to improve sales and service productivity. Built morale through sales contests and team-wide events.

Founded Quality Assurance Team that analyzed and responded to customer concerns, improving customer relations and overall satisfaction.
Coordinated team-building events that helped team attain top ranking regional status in sales and service for 6 quarters.

Confidential,Jamaica, NY Business Sales/Service Representative (1989 – 1993)
Created visuals for Queens Business Call Center President\'s Award Celebration, conveying productivity to visiting management. Hosted visiting upper management, presenting new office practices to increase sales and customer satisfaction. Served as first point of contact for residential customers in 5 boroughs. Fulfilled service order requests and offered strategic products to satisfy customer needs. Coordinated multi-departmental processes to meet customers\' requests. Resolved customer disputes and mitigated potential escalations.

Represented non-management employees in problem-solving exercises at “skip-level” meetings to establish common ground and resolve differences with management to increase productivity in work flow process. Delivered monthly sales and service skills workshops to representatives to improve customer satisfaction.
Acted as mediator between disgruntled Public Service Commission customers and inter-departmental offices to resolve customer disputes and write related correspondence, thereby saving approximately 1 hour per day for supervisors.

Education

Studied Graphic Design/Advertising

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