SUMMARY:

• An accomplished IT professional with 14 years of Project/Programming Management experience in managing & executing complex IT projects/programs, both Functionally and Technically, with an overall industry experience of 22+ years.
• Has 15+ years of Banking and Financial Services experience. This includes management of projects & programs in areas of Application Development, Mortgage Banking, ETL & Data Warehousing, Business Intelligence, Treasury Solutions for Global Trade & Payments Applications for Treasury Solutions group for Commercial Institutions world wide, EMV - ICP chip enablement of Credit & Debit Cards, Capital Markets, Regulatory, Cloud Migration, Risk & Compliance and Infrastucture upgrade.
• Solid experience in managing all phases of Software Development Life Cycle (SDLC) and Project Life using Waterfall methodology.
• Build and maintain strong relationships with stakeholders, client representatives and vendors to maintain continuous alignment of program/project scope with strategic business objectives to enhance effectiveness toward the business result or strategic business goals and organizational objectives.
• Evaluate and oversee complex projects from initial research and assessment through transition to the management team for business performance improvement.
• Delivery-oriented with a focus on client service, use progressive ideas to successfully accomplish tasks, with emphasis on quality, efficiency and cost-effectiveness.
• Well experienced in delivering technology and business application solutions in a large scale, multi-platform systems environment.
• Recognize, anticipate and resolve organizational, operational or process problems appropriately to diverse situations.
• Promote and ensure adherence to EPMO standards and processes through hands on facilitation & engagement.
• Extensive experience in planning, organizing, monitoring and controlling projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives. Lead efforts to improve the quality and minimize process waste.
• Manage, and track the project progress against the project plan for delivery of all work tasks identified in the project plan. Prepare & maintain RAID logs.
• Monitor project milestones and phases to ensure the project is on schedule and take proactive corrective actions as and when schedule slippage is anticipated.
• Develop project plans with detailed tasks ensuring clear lines of accountability and deliverables.
• Prioritize project activities and communicate to the team.
• Establish and proactively manage KPIs and KRIs, issues, risks, develop risk mitigation strategies, work with stakeholders on risk impact & prioritization and track to closure.
• Understand and promote techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Analyze, review and manage project financials including Forecast, Actuals, Deviation, CapEx, OpEx, etc. to determine impact on the project.
• Work closely with QA teams in developing Test Plans and facilitate UAT process.
• Ability to resolve conflicts with sensitivity and tact.
• Flexible and Adaptable in applying successful approaches and techniques for dealing with changes to the environment. Well experienced in managing the successful and smooth transition from current to desired culture, practices, structure and overall organizational environment.
• Plan, organize, prioritize, and manage multiple work efforts across departments and vendors in a matrixed environment.
• Manage vendor relationship and project related procurement.
• Excellent understanding of effective communication concepts, tools and techniques. Transmit, receive and interpret ideas, requirements and information accurately through appropriate communication channels and behavior.
• Excellent inter-personal, negotiation, influencing, consensus building and issue/conflict resolution skills with the ability to impact decisions within and outside own organization.
• Adopt values and practices that align to customer needs and satisfaction as primary considerations in all business decisions and leverage that information in creating customized customer solutions.
• Assess and effectively manage all the risks associated with the business objectives and ensure alignment with the risk appetite and risk management framework.

TECHNICAL SKILLS:

Waterfall: Initiation, Analysis/Requirements Gathering, Planning, Design, Development, Testing, Implementation and Closure.

Agile: Task/Product Backlog, Backlog Prioritization, Release Planning, Sprint Planning, Sprint Meetings, Sprint Review.

KNOWLEDGE AREAS: - Communication Mgmt, Risk, Mgmt., Triple Constraint (Scope-Time-Quality) Mgmt, Integration Mgmt., Risk Mgmt, Change Mgmt, Resource Mgmt., Stakeholder Engagement and Vendor Mgmt.

PM TOOLS: MS Project, Clarity, Visio, PowerPoint, MS Office, Sharepoint, HP ALM, Changepoint.

PROFESSIONAL EXPERIENCE:

Sr. PMO Project Manager

Confidential

• Managed all aspects of SDLC of all work streams.
• Coordinate with IT leads and stakeholders to ensure project status reports, schedules and other key information are updated regularly and on-line for inclusion in portfolio dashboards and reports.
• Collaborate with IT stakeholders to define, maintain, optimize and implement PMO processes and procedures to ensure adherence to compliance requirements and ensure successful delivery of the projects.
• Liaise with IT teams and IT PMs to understand and support their PM needs and requirements and help translate them into systems, processes and tools to meet those needs.
• Work closely with PMO management to ensure PMO objectives are understood and met.
• Manage the PMO tool set to track budget and resource allocation, portfolio trend and variance analysis to support effective and timely decision making.
• Collaborate with SMEs in the continuous improvement of the SDLC & PLC standards, procedures and guidelines.
• Management of SDLC, PLC, Program Budget and Financials, Resources, Risk, Compliance, Communication, Stakeholder Expectation, Issues and Conflict.
• Assist in the intake and assessment of new work streams, oversee project & program initiation and closure within the systems of records.
• Create and maintain IT portfolio dashboard for use by IT executive leadership management and other stakeholders.
• Work with project teams to document best practices and lessons learned throughout the project lifecycle to help improve the system lifecycle procedures.
• Engaged cross impacted teams to identify to manage dependencies.
• Managed KPIs and KRIs proactively to allow least impact to the program work streams.
• Work with project teams to document best practices and lessons learned throughout the project lifecycle to help improve the system lifecycle procedures.
• Performed periodical status reviews, coordination with other internal departments/groups.
• Managed resource allocation.

Sr. PMO Project Manager

Confidential

• Ensure all groups involved in the project understand EPMO policies and guidelines and follow the EPMO processes.
• Ensure adherence to SDLC and PLC processes.
• Manage project budget, resource assignment, forecast v/s actuals in Clarity.
• Create and maintain Project Plan, RAID Log, SP site to maintain all project artifacts.
• Establish accountability and responsibility based on RACI chart.
• Manage KPIs and KRIs.
• Submit status reports and other updates to stakeholders.
• Chair weekly and periodical meetings.
• Ensure adherence to Change Management and Release Management processes and policies.
• Work closely with business owners to understand their requirements and secure appropriate project buy-in/sign-off.
• Interface with Technology(Design, Architecture, Development, Infrastructure, Security, Database, etc.), QA/QC, UAT, Change Management and Release Management team leads.
• Obtain acceptance of functional and technical solutions from all stakeholders prior to commencement of Execution Phase.
• Ensure alignment of the deliverables and tasks to the entire program and ensure consistency and coordinated delivery of tasks.
• Coordinate efforts to fix issues and conflicts to keep the project milestones on target.

Program Manager

Confidential, Jersey City, NJ

• Creation of a Data Warehouse to store loan data in a canonical format.
• Creation of Data Quality Mgmt. suite of applications.
• Development of new Capital Markets IT applications.
• Development of Mortgage Service Request engines as APIs on middleware.
• Development of new pricing engines.
• Managed all aspects of SDLC of all work streams.
• Coordinate with IT leads and stakeholders to ensure project status reports, schedules and other key information are updated regularly and on-line for inclusion in portfolio dashboards and reports.
• Collaborate with IT stakeholders to define, maintain, optimize and implement PMO processes and procedures to ensure adherence to compliance requirements and ensure successful delivery of the projects.
• Liaise with IT teams and IT PMs to understand and support their PM needs and requirements and help translate them into systems, processes and tools to meet those needs.
• Work closely with PMO management to ensure PMO objectives are understood and met.
• Manage the PMO tool set to track budget and resource allocation, portfolio trend and variance analysis to support effective and timely decision making.
• Collaborate with SMEs in the continuous improvement of the SDLC & PLC standards, procedures and guidelines.
• Management of SDLC, PLC, Program Budget and Financials, Resources, Risk, Compliance, Communication, Stakeholder Expectation, Issues and Conflict.
• Assist in the intake and assessment of new work streams, oversee project & program initiation and closure within the systems of records.
• Create and maintain IT portfolio dashboard for use by IT executive leadership management and other stakeholders.
• Work with project teams to document best practices and lessons learned throughout the project lifecycle to help improve the system lifecycle procedures.
• Engaged cross impacted teams to identify to manage dependencies.
• Managed KPIs and KRIs proactively to allow least impact to the program work streams.
• Work with project teams to document best practices and lessons learned throughout the project lifecycle to help improve the system lifecycle procedures.
• Performed periodical status reviews, coordination with other internal departments/groups.
• Managed resource allocation.

Sr. Technology Project Manager

Confidential, Mt. Laurel, NJ

• Manage the design, development and implementation of multiple card product lines for multiple business units including Reward Cards, Travel Cards, TD Aeroplan Cards, Small Business Cards and Student Cards per mutually agreed scope and timelines.
• Manage SDLC, PLC the triple constraint, risk/issues, communication, escalation, dependencies, stakeholder expectation, etc.
• Coordinate with IT leads and stakeholders to ensure project status reports, schedules and other key information are updated regularly and on-line for inclusion in portfolio dashboards and reports.
• Collaborate with IT stakeholders to define, maintain, optimize and implement PMO processes and procedures to ensure adherence to compliance requirements and ensure successful delivery of the projects.
• Build a strong working relationship with IT & Business stakeholders.
• Manage program budget forecast and actuals, resource availability and resource allocation in Clarity.
• Performed cost-benefit analyses.
• Submit weekly status report to stakeholders, PMO and steering committees.
• Manage KPIs and KRIs, trigger events proactively to allow least impact to the project work streams.
• Responsible for management of Scope, Quality, Time (Milestones), Risks, Issues, Change Requirement, Security, Infrastructure, etc.
• Managed installation of servers (application, database and web) on private cloud and also the migration of applications, databases and web services to these cloud based servers.
• Chair meetings, prepare meeting minutes, financial status reports and charts as required for senior management based on the PMO policies, procedures and guidelines.
• Facilitate Joint Analysis sessions between IT and Business.