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System Analyst Resume

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Boca Raton, FL

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SUMMARY:

Highly experienced specialist with over seven years of customer facing and account management professional experience. Seeking leadership roles that contribute to business development, strategic planning, and project management. Experience handling sensitive and top tier national accounts with Confidential organizations.

AREAS OF EXPERTISE:

  • SOX Audit Workflow Trouble Shooting
  • Technical Troubleshooting Advanced Level Microsoft Excel
  • QuickBooks Excel, PowerPoint, Word, Access
  • Operations Support, Strategic Planning Cognos, SharePoint, SQL
  • Histograms/Pivot Tables Peachtree Accounting
  • System Case Testing System Process Guide

PROFESSIONAL EXPERIENCE:

Confidential, Boca Raton, FL

System Analyst, Construction/ Retail Operations

  • Systems Administrator for Big Sky
  • Systems Administrator for IBM Tririga
  • Control internal Access Control in both system as well as modify and update user role upon audit.
  • Perform daily system monitoring.
  • Verify the integrity and availability of all hardware, server resources, systems and key processes,
  • Review system and application logs, and verifying completion of scheduled jobs such as backups.
  • SOX Compliance Review
  • Test out cases in the testing/production environment
  • Support onsite Project Manager /Generates monthly financial capital reporting for PMs/Director/VP.
  • Supports a structure of internal controls related to all capital construction expenditures.
  • Provides year end accruals and year end capital reporting.
  • Responsible for daily reports that include performance measurements, metrics, and trainings on any new business models
  • Use tools such as Minitab, Tableau and SQL to assist in special projects
  • Assist department with launch of new Store Portal by recording instructional voiceovers, video direction, and metric testing
  • Regularly communicate with directors, VP’s, District Managers, to identify any need for workflow or process improvements
  • Build business templates and models from scratch using Teradata from either SQL or Cognos
  • Handle in house special projects like store portal integration.

Confidential, Coral Springs, FL

Account Payable Manager

  • Responsible for handling claims for five business departments
  • Regularly communicate with project managers to keep updated on business margin, delays in program data, and advise on claims that have been approved for preprogram runs, finals, and billed/collected status
  • Follow up with Vice President and Project Managers at the end of each program to ensure that programs are properly finalized and closed through the finance department
  • Generate Biweekly and monthly Analysis Reports on Project
  • Lead Monthly Project Meeting for a Major Client
  • Direct and coordinate activities of business and department concerning with production, pricing, sales.
  • Review financial statements, sales and activity reports,
  • Supervise and Assist Project Managers with the results of completion of the projects.
  • Lead team members in closing out end of month reports

Confidential, Lantana, FL

Personal Banker

  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Maintain an in - depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  • Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to CSRs with respect to the sales and referral process.

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