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Program Manager/director Resume

Fairfax, VA


  • Over 15+years information technology management industry experience
  • Experience includes Financial, Insurance, Government (CMS), Legal, and Retail projects
  • Experienced in Team leadership, system architecture, redesign, development, testing, installation, integration, and production support of medium to large systems deployed at an enterprise level.
  • Experienced in AGILE scrum, SAFe, Waterfall, and SDLC methodologies
  • Managed up to 65 staff and multiple projects simultaneously
  • Participated in RFP proposal activities
  • PMP certified


Program Manager/Director

Confidential, Fairfax, VA

  • Managed the CROWNWeb/EQRS, HITECH, and PECOS Prod Support team
  • Performed OY budgeting, invoice creation, managed and mentored 13 direct staff
  • Increased revenue by 30% and improved gross margin for CROWNWeb
  • Practiced SAFe/AGILE methodology utilizing Angular, Microservices and DevOps methods
  • Managed Feature, Patch Releases, Production Support teams using detailed project plans with defined WBS
  • Successfully deployed 16 feature and 28 patch releases for CROWNWeb
  • Created and delivered weekly and monthly reports to the client
  • Participated in activities to help Confidential achieve CMMI level 5 on the PECOS project

Senior Project Manager - Consultant

Confidential, Baltimore, Maryland

  • Provided contract project management support for the Positions Strategic Allocation of Resources project
  • Supported a custom add on to Oracle ERP
  • Planned and managed the daily activities of 6 development and testing staff in pursuit of a successful project implementation using detailed project plans
  • Tracked and reported to senior executive and functional users the weekly progress of the team
  • Created and managed configuration activities with the group
  • Planned and implement production support activities that include turnover to BCPS production support activities staff

Director/Program Manager

Confidential, Silver Spring, Maryland

  • Supported the President and the 5 VP’s of the Life and Health Company of Confidential ($169 Million in collected premium) with their IT tactical and strategic project needs
  • Managed the successful implementation of SalesForce.com to the sales and marketing groups
  • Managed Actuarial Experience Reporting project for Actuarial that allowed for real time data analysis, and eCommerce union and product support for the Unioncare.com website
  • Utilized SDLC, Agile, and industry best practices
  • Provided IT management, business analysts, and quality assurance analysis staff for the development and implementation of a new $4,000,000 Group Life and Stoploss Insurance Administration system called USA - Systems
  • Participated in the review of our Third Party Administration (TPA) provider providing to senior management cost estimates and time durations for possible conversion to another TPA vendor
  • Managed the IT support budget for Life and Health company, performed yearly staff performance reviews, and interviewed and hired temporary staff for current projects
  • Created a master project plan using industry best practices in support of approved corporate projects.
  • Created bi-weekly project status reports for the 5 VP’s of Life and Health

Director PMO

Confidential, Rockville, Maryland

  • Oversaw creation of the new Project/Program Management Office at MRDC and instituted industry standard best practices across the company
  • Introduced RUP & Agile/Scrum PM methods, Requirement, Functional Specification, Technical Specification, Process Flow, Project Plan, and Master Project List artifacts to the development and business community
  • Held weekly meetings with VP’s
  • Met weekly with the company CTO and direct reports to discuss resource staffing and master project priorities
  • Created a master project plan for approved corporate projects
  • Managed 15 Tech staff and numerous business resources against the plan projects
  • Implemented a PMO information portal to enable communication across the company

Senior Project Manager - Consultant

Confidential, Columbia, Maryland

  • Supported multiple data warehouse projects concurrently
  • Managedg up to 8 projects simultaneously
  • Managed the creation and implementation of 2 Client Satisfaction Index information projects that involved acquiring and storing data into the company’s Data Warehouse
  • Managed the successful implementation of an automated Attribute Segmentation
  • Managed the pay for performance measuring system, and managing the front end and back end integration of 5 independent software applications within the Compliance group
  • Coordinated all Enterprise Application Development activities involved in the merger of Ameritrade and Waterhouse companies
  • Coordinated checkpoint meetings with 8 managers and 2 directors and participating in the weekend merger activities
  • Followed standard SDLC processes

Senior Project Manager - Consultant

Confidential, Frederick, Maryland

  • Provided guidance and direction for a major AP PeopleSoft conversion effort for the Software Development Group
  • Managed a major production server upgrade and installation of a Business Continuation Server in Tempe, AZ for the Client Accounting Team
  • Managed the installation, training, and conversion of invoice receipts and processing to the Green Net security system for the Trust Accounting team
  • Planned and managed the operating systems upgrade of 4 production and 4 development servers to Solaris 2.8 from 2.6
  • Mentored the team project manager who was promoted in June 05

Senior Project Manager - Consultant

Confidential, Owings Mills, Maryland

  • Successfully fulfilled a 3 month PMO support contract
  • Maintained the department wide project plan that included 7 active client server projects following industry standard SDLC practices
  • Managed client and consultant staff work assignments for 16 development, and 16 QA staff in support of the project plan.
  • Managed risk for all project deliverables
  • Maintained the daily issues list and coordinated resolutions to those issues with staff.
  • Planned and ran the daily morning status meeting to communicate and receive information on projects and company direction

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