SUMMARY:

• Over 15+years information technology management industry experience
• Experience includes Financial, Insurance, Government (CMS), Legal, and Retail projects
• Experienced in Team leadership, system architecture, redesign, development, testing, installation, integration, and production support of medium to large systems deployed at an enterprise level.
• Experienced in AGILE scrum, SAFe, Waterfall, and SDLC methodologies
• Managed up to 65 staff and multiple projects simultaneously
• Participated in RFP proposal activities
• PMP certified

PROFESSIONAL EXPERIENCE:

Program Manager/Director

Confidential, Fairfax, VA

• Managed the CROWNWeb/EQRS, HITECH, and PECOS Prod Support team
• Performed OY budgeting, invoice creation, managed and mentored 13 direct staff
• Increased revenue by 30% and improved gross margin for CROWNWeb
• Practiced SAFe/AGILE methodology utilizing Angular, Microservices and DevOps methods
• Managed Feature, Patch Releases, Production Support teams using detailed project plans with defined WBS
• Successfully deployed 16 feature and 28 patch releases for CROWNWeb
• Created and delivered weekly and monthly reports to the client
• Participated in activities to help Confidential achieve CMMI level 5 on the PECOS project

Senior Project Manager - Consultant

Confidential, Baltimore, Maryland

• Provided contract project management support for the Positions Strategic Allocation of Resources project
• Supported a custom add on to Oracle ERP
• Planned and managed the daily activities of 6 development and testing staff in pursuit of a successful project implementation using detailed project plans
• Tracked and reported to senior executive and functional users the weekly progress of the team
• Created and managed configuration activities with the group
• Planned and implement production support activities that include turnover to BCPS production support activities staff

Director/Program Manager

Confidential, Silver Spring, Maryland

• Supported the President and the 5 VP’s of the Life and Health Company of Confidential ($169 Million in collected premium) with their IT tactical and strategic project needs
• Managed the successful implementation of SalesForce.com to the sales and marketing groups
• Managed Actuarial Experience Reporting project for Actuarial that allowed for real time data analysis, and eCommerce union and product support for the Unioncare.com website
• Utilized SDLC, Agile, and industry best practices
• Provided IT management, business analysts, and quality assurance analysis staff for the development and implementation of a new $4,000,000 Group Life and Stoploss Insurance Administration system called USA - Systems
• Participated in the review of our Third Party Administration (TPA) provider providing to senior management cost estimates and time durations for possible conversion to another TPA vendor
• Managed the IT support budget for Life and Health company, performed yearly staff performance reviews, and interviewed and hired temporary staff for current projects
• Created a master project plan using industry best practices in support of approved corporate projects.
• Created bi-weekly project status reports for the 5 VP’s of Life and Health

Director PMO

Confidential, Rockville, Maryland

• Oversaw creation of the new Project/Program Management Office at MRDC and instituted industry standard best practices across the company
• Introduced RUP & Agile/Scrum PM methods, Requirement, Functional Specification, Technical Specification, Process Flow, Project Plan, and Master Project List artifacts to the development and business community
• Held weekly meetings with VP’s
• Met weekly with the company CTO and direct reports to discuss resource staffing and master project priorities
• Created a master project plan for approved corporate projects
• Managed 15 Tech staff and numerous business resources against the plan projects
• Implemented a PMO information portal to enable communication across the company

Senior Project Manager - Consultant

Confidential, Columbia, Maryland

• Supported multiple data warehouse projects concurrently
• Managedg up to 8 projects simultaneously
• Managed the creation and implementation of 2 Client Satisfaction Index information projects that involved acquiring and storing data into the company’s Data Warehouse
• Managed the successful implementation of an automated Attribute Segmentation
• Managed the pay for performance measuring system, and managing the front end and back end integration of 5 independent software applications within the Compliance group
• Coordinated all Enterprise Application Development activities involved in the merger of Ameritrade and Waterhouse companies
• Coordinated checkpoint meetings with 8 managers and 2 directors and participating in the weekend merger activities
• Followed standard SDLC processes

Senior Project Manager - Consultant

Confidential, Frederick, Maryland

• Provided guidance and direction for a major AP PeopleSoft conversion effort for the Software Development Group
• Managed a major production server upgrade and installation of a Business Continuation Server in Tempe, AZ for the Client Accounting Team
• Managed the installation, training, and conversion of invoice receipts and processing to the Green Net security system for the Trust Accounting team
• Planned and managed the operating systems upgrade of 4 production and 4 development servers to Solaris 2.8 from 2.6
• Mentored the team project manager who was promoted in June 05

Senior Project Manager - Consultant

Confidential, Owings Mills, Maryland

• Successfully fulfilled a 3 month PMO support contract
• Maintained the department wide project plan that included 7 active client server projects following industry standard SDLC practices
• Managed client and consultant staff work assignments for 16 development, and 16 QA staff in support of the project plan.
• Managed risk for all project deliverables
• Maintained the daily issues list and coordinated resolutions to those issues with staff.
• Planned and ran the daily morning status meeting to communicate and receive information on projects and company direction