Senior Technical Pm/scrum Master Resume
Phoenix, ArizonA
SUMMARY:
- Over ten years experience in IT, seven years in project management, with experience on both the functional and technical ends.
- Comfortable working within various methodologies (Agile, Scrum, and Waterfall) with Technical Architects/CIO’s/CTO’s as a project manager and scrum master.
- Extremely knowledgeable in areas of mobile applications, mobile web, cloud technology, Content Delivery Networks, and Content Management Systems, including documentation of results and procedures. Have defined procedure and documented of complex integration programs.
- Familiar with scope control, change management, critical path method, especially as it applies to Agile methodology. Working knowledge of common development languages and SDK use.
TECHNICAL SKILLS:
Methodology: Agile, Scrum, and WaterfallCRM: Salesforce, Sugar CRM
Cloud: Amazon Web Services, MarkLogic, Chaucer, Forgerock, Apigee
Ticketing: Request Tracker, Zendesk, Helpstream, JIRA
Database Technologies: MSSQL, MySQL, MS Access, MarkLogic
Testing: SilkTest, HP QuickTest Professional, Selenium, Splunk
Development: PHP, HTML/CSS, Javascript, AngularJS, Java, Objective C, Swift, SOAP and REST
Project Oriented: MS Project, JIRA, Confluence, Planview, Smartsheet, Excel, MS Word, Visio, PowerPoint
PROFESSIONAL EXPERIENCE:
Confidential - Phoenix, Arizona
Senior Technical PM/Scrum Master
- Leader and Scrum Master for four different software development teams, including Mobile Applications, Insurance Portal, and My Policy Application, among others, reporting progress to Director and VP level.
- Focused on updates to and migration of legacy systems into AWS, Salesforce platforms.
- Helped create mobile application and quoting engines to eliminate need for extensive agent interaction to establish and update policies for customers.
- Coordinated multiple lines of business and product deployments to work together through SAFe (Scaled Agile Framework) practices.
- Led Sprint activities, including planning, backlog grooming, and regular scrum meetings.
- Acted as Delivery Manager/Lead, translating business requirements into technical milestones, then implementing plans and schedules
- Worked with Product Owners to roadmap, write epics, stories, create releases, define and prioritize development tasks.
- Allocated hours and resources, coordinating team members according to need and abilities.
- Tracked and defined burn down, burn rate, related metrics and backlog within JIRA, Confluence, and Pivotal Tracker.
Confidential, Phoenix, Arizona
Product Owner/PMO Head/Senior Technical PM
- Central to the Core Platforms initiative, which is involved in decommissioning a total of 42 legacy systems in favor of more modern, out of box solutions centered around AWS, MarkLogic, Alfresco, and several specialty tools focused on Assessments, Authoring, AV, and related areas
- Ran PMO team with five direct reporting Project Managers, in addition to individual teams of Business Analysts and Developers reporting into them
- Coordinated multiple lines of business and product deployments to work together
- Ran daily standups and development meetings related to product (Alfresco, Amazon Web Services, MarkLogic, SAP, SFDC) and overall business line implementation
- Acted as Delivery Manager/Lead, translating business requirements into technical milestones, then implementing plans and schedules
- Coordinated Salesforce and SAP platform connection between development teams utilizing SAP PI
- Product Owner and Scrum Master duties, including running meetings and status reporting
- Worked with QA team to review test cases along with offshore BA
- Help in deployment to Test and Production environments
- Assisted in testing before end users UAT
- Worked with end users to demonstrate delivery, obtain feedback/approvals
- First point of contact for escalations on all work assignment issues/concerns
Confidential
Scrum Master/Senior Technical Project Manager
- Part of management group (Director, Lead Architect, and self) running a team of 12 developers, architects, and QA testers building a mobile application from inception to help track rewards points on customer purchases.
- Currently ranks as the second-largest project inside the company by both scope and budget (approximately 10 mil annual), and is one of the top five largest mobile apps in the App Store/Google Playstore.
- Worked with Product Owners to roadmap, write epics, stories, defining and prioritizing development tasks.
- Allocated hours and resources, coordinating team members according to need and abilities.
- Tracked and defined burn down, burn rate, related metrics and backlog within JIRA and Sharepoint.
- Handled budgeting, financial forecasting, assisted with interviewing, hiring, and firing of team members.
Confidential
Senior Project Manager/Senior Engineer
- Helped integrate former startup company into a larger, more established organization, merging differing product lines and philosophies toward a collection of common goals and milestones.
- Leader of a project to combine six different CRM and ticketing systems used in several diverse arms of an organization into the Salesforce platform, saving approximately 20k per month in licensing fees.
- Created and facilitated a transition plan to switch Tomcat monitoring services off of Amazon’s IaaS to the internal infrastructure, recouping a cost savings of 7k per month.
- Transitioned tier level 1 support for the Web Content division to the Network Operations Center, allowing 24/7 support while reducing On-Call incidents handled by core support team members approximately 2/3, reducing stress and turnover among skilled engineers.
Confidential
Senior Project Manager/CRM Administrator
- Responsible for the management of multiple related projects directed towards equipment replacement and software upgrades.
- Managed project budgets of up to $3.5 million, delivering needs analysis directly to PMO Director and senior leadership team.
- Participated in business acquisition planning and tracking, drawing out overall objectives, needs assessments, and detailed, time-sensitive plans.
Confidential
Project Manager
- One of the leaders of a team dedicated to plotting data center migration/consolidation, working with data architects to assist in planning and solution of ETL project centered around Informatica.
- Coordinated team assigned with upgrading error-reporting system, installing and refining a new QA process in a SQL-based system.
- Installation and refinement of new Salesforce platform to create new ticketing and tracking system for technical support issues, including training.
Confidential
Project Manager/Quality Assurance
- Led Beta Test program, coordinating with sales to identify and work with selected companies, providing on-boarding, training and support during the beta process.
- Testing of upcoming product releases, working closely with software development team.
- Helped to automate several testing processes, reducing testing time and total QA man-hours by 20%.
- Documentation of Salesforce integration installation, customization, and troubleshooting for both internal and external knowledge applications.