SUMMARY:

• Highly experienced Scrum Master (CSM certified ), demonstrated ability to motivate and guide self - organized teams towards successful completion of sprints.
• Expert in agile/scrum framework, SAFe practitioner, proven experience of a successful agile coach during agile transformation of a major airlines company.
• Experienced Scrum Master, demonstrated effective servant leadership for co-located team as well as geographically diverse teams, helped teams to self-organize and practice agile.
• Experienced in JIRA administration, proficient in JQL, experienced in Team Foundation Server.
• Certified Project Management Professional (PMP), diligent technical lead offering a proven record of success leading all phases of diverse technology full life cycle IT projects and deliver valuable software.
• Expert in agile and waterfall methodologies. Proven ability to produce high-quality deliverable meeting timeline and budgetary targets.
• Designed and delivered flight monitoring application for a major airline and helped in integration with flight planning application, reduced fuel consumption cost by almost 15%.
• Master's-level education, 21+ years of hands on work experience in the IT industry.
• Renowned Subject Matter Expert (SME) in several airlines domain areas like flight planning and dispatch workload management.
• Demonstrated technical expertise in designing complex database schema, writing highly efficient SQL statements and designing and delivering high performance technical solution.
• Analytical problem solver, team player, skilled in data analysis using machine learning techniques.
• Expert in onshore-offshore communication and working with geographically diverse teams.
• Strong technical skills in Java/J2EE, Spring, SQL, Oracle, Restful and SOAP Web Services, SQL Server, MQ/JMS, JSP, JavaScript, JSON, Design Patterns, XML, HTML, UML, Weblogic, Tomcat, Hadoop Ecosystem, Machine Learning techniques.

TECHNICAL SKILLS:

• Scrum Framework, Kanban
• JIRA administration
• Database Design
• Coaching Agile Practices
• Confluence, TFS
• Systems Engineering
• Agile and Waterfall, SAFe
• Backlog grooming
• Systems Integration
• Project Management
• Sprint ceremonies
• SDLC
• Team Building
• Requirements Analysis
• Oracle, SQL
• Servant Leadership
• Process Improvement
• Java / J2EE
• Client Relations
• Technical Documentation
• Spring Framework
• Onshore Offshore Communication
• Software Testing
• Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Scrum Master and Tech Lead

Confidential - Deerfield, IL and Dallas, TX

• Acted as Scrum Master and Technical Lead of scrum teams for a major enterprise integration project.
• Practiced Scrum of Scrums scaled agile, and lately moved towards adopting Scaled Agile Framework (SAFe) and practice it.
• Assisted Product Owner with prioritization of user stories, grooming the backlog and ensuring backlog readiness well before the sprints.
• Extensively used Atlassian JIRA as the agile life-cycle management tool for the agile deliveries. Engaged in JIRA administration related activities.
• Used Atlassian Confluence as the collaboration tool.
• Built relationship with product owner and other stakeholders to facilitate team's interaction to improve transparency and boost the confidence within the team.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, backlog grooming and other Scrum-related meetings.
• Helped the team and product owner to come up with definition of done (DoD), performed team building activities to build trust within team and promote self-organization.
• Assisted team with making appropriate commitments through story selection, sizing estimation and task definition and participated proactively in developing and maintaining team standards, tools and best practices resulted in improving team velocity.
• Helped the team to remove impediments, guided them to find the best technical solution and continuously improve productivity and foster innovation.
• As an agile coach, helped the scrum team to learn agile principles and values and promote them, ensured best agile practices within the team.
• Worked as the primary liaison between the scrum team and the enterprise partners and protected the team from impediments of all sorts.

Agile Coach and Scrum Master

Confidential - Chicago, IL

• Acted as Scrum Master and Agile Coach of a scrum team and guided the team to develop and maintain a mission critical Flight Monitoring application.
• Assisted Product Owner with prioritization of stories, maintaining backlog and helped team with resolution of software defects and resolving technical challenges.
• Extensively used Microsoft Team Foundation Server (TFS) as the agile life-cycle management tool for the agile deliveries.
• Instructed core agile principles of collaboration, prioritization, team accountability and visibility, pioneered the agile delivery practice within our project.
• Continuously learned Agile/Scrum techniques and shared findings with the team to keep the team awareness up to date.
• Proposed, architect and developed Java based tools to improve the reliability and stability of the mission critical application that helped to reduce application down time and increased efficiency of the operation.
• Worked as the primary troubleshooter for any unresolved critical technical issues and consistently came up with best solution.
• Helped the team to find the best solution to critical technical challenges.
• Solely worked on developing and enhancing all critical SQL queries in order to ensure best performance and make it future proof by improving scalability.

Technical Project Manager September 2008 to March 2015

Confidential - Chicago, IL

• Acted as Technical Project Manager for many moderate to large-scale projects (budget range from $200K to $3M).
• Initiated the agile transformation in the project and conducted training on agile transformation.
• Proposed and designed a prototype of Dispatch View application during the initiation of the project and validated the project goal to ensure success.
• Resolved numerous technical challenges, solely designed the database schema for the application and fine-tuned complex SQL statements to ensure performance and scalability of the mission critical application.
• Delivered industry-leading high quality software that helped the client to save millions of dollars in their fuel cost savings every year, increased the efficiency of the dispatchers, reliability of the operation and customer satisfaction indexes.
• Provided technical solution for several mission critical projects covering the airline operations areas of Flight Planning, Load Planning and Dispatch Workload Management.
• Streamlined onshore-offshore support model to strengthen the 24 x 7 support structure that resulted in better SLA compliance and raised the client satisfaction index much higher.
• Recognized as the subject matter expert (SME) in the airlines domain areas of Dispatch Operations, Flight Planning and Dispatch Workload Management.
• Technologies used: Java/J2EE, Spring, SQL, Oracle, JSP, MQ/JMS, JavaScript, JQuery, Maven, XML, HTML, Web Services, TIBCO BW, Weblogic, Tomcat.

Business Analyst

Confidential - Chicago, IL

• Involved in business requirement gathering by using tools and techniques (interviews, prototyping, use cases etc.) during the initial phases of the Flight Planning project.
• Collaborated with the client and team members and maintained a high level of integrity within the team, improved morale & efficiency through better coordination and supervision.
• Designed and delivered the Event Broker (EEB) based solution of messaging interfaces to integrate the Sabre Flight Planning System (FPM) with the United’s legacy systems.
• Coordinated between onshore and offshore teams, communicated with client and stakeholders, executed business requirement analysis, implementation, risk management, testing and on-time delivery of the project deliverable.

Project Leader

Confidential

• Managed a high visibility mission critical project for Unisys, China called Operations Monitoring and Management System (OMMS) with a mission to design and develop a system that automates the procedures for planning and executing Ground Handling activities at Beijing Capital International Airport (BCIA) to scale up the airport capacity.
• As the Project Leader, directed a cross functional team of 8 people including developers, business analysts and architects, was solely responsible for managing the entire project and successful delivery of the project on time and within budget.
• Implemented, maintained, tuned and tested all the SQL server stored procedures that were holding most of the critical business logic of the entire OMMS application.
• Participated in the final acceptance testing in Beijing, successfully installed the product at the client’s site at BCIA, China.
• Technologies: SQL, SQL Server, Java/J2EE, Hibernate, JavaScript, Java Servlets, XML, HTML, DHTML, CSS, Websphere.

IT Analyst

Confidential

• Worked in many IT projects for General Electric (GE) Company at various capacities as a Module Leader, Team Leader or a Developer and significantly contributed towards project success and achieved project objectives for each of the projects.
• Solely designed, developed, tested and delivered one entire module of GE’s Support Central collaboration and workflow environment and received appreciation for hard work.
• Implemented highly efficient solutions in the domain areas of Audit and Taxes, Support Portal, Revenue Management, Product Forecasting and Travel Portal. Received appreciation from client for analytical thinking and quick turnaround.
• Designed and built highly available, scalable, secure, maintainable systems to fit the unique need of each client engagements.
• Technologies: Java/J2EE, SQL, Oracle, SQL Server, JSP, ASP, IIS, JavaScript, Java Servlets, XML, IIS, Weblogic, Tomcat.