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It Manager - Infrastructure Solutions Architect Resume

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Washington, DC

SUMMARY:

  • High - energy, quality-oriented IT technical manager; Areas of expertise: System & Application support, project management, coding, application security, systems integration and testing.
  • Proven experience in managing technical teams/projects, vendor relations, customer relations, software development life cycle, and HW/SW resources.
  • Demonstrated skills in data center operations in finance/banking, telecom, and government markets.

TECHNICAL SKILLS:

Servers: Windows, Linux, Solaris, HP-UX, AIX, VMWare, Cisco UCS

Programming: C/C++, JAVA, Perl, .Net, UNIX Shell, Windows scripting, Eclipse IDE, RESTful

Monitoring: OpenView, NetCool, NetIQ, Whatsup Gold, SCOM, CiscoWorks, SolarWinds, Nagios

Database: SQL, Oracle, MS SQL Server, MangoDB, NOSQL

Storage: RAID, Fibre Channel Network, NAS, SAN, iSCSI, DLT/LTO, EMC CLARiiON/VNX, HP Virtual Array, Quantum Tape Library, IBM Ultrium Tape Library

Standards and Protocols: X.25, X.400, X.500, TCP/IP, SSH, SNMP, SMTP, IMAP4, MAPI, DNS, DHCP, LDAP, HTML, XML

Others: Cloud Computing/AWS/GovCloud, SDLC, ITIL, ITSM, HA Solutions, Remedy, TripWire, MS Office/Project/Visio, Veritas NetBackup, LoadRunner, WebLogic, Oracle IAM, SharePoint, Exchange, Active Directory, BIG-IP LTM/DNS, SCCM, JIRA, SVN, GIT, Selenium, Splunk

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Manager - Infrastructure Solutions Architect

  • Managed enterprise infrastructure projects and operations working with Dev, QA, PMO, IT Security, Vendors, Offshore resources, and Customers from global offices to deliver sound and efficient infrastructure solutions.
  • Designed and led implementation infrastructure of WSFX (Currency Exchange) System. It was built on all HA architecture using VMs, RAID, Geo-cluster SQL, Oracle RAC, OBIEE Cluster, Disk replication, and Network redundancy. The DR solution was primarily handled by IT so that end users could run business as usual in DR. Developed, tested, and finalized DR procedures before go-live.
  • Utilized Nagios/Solarwind/HPE OneView to monitor Windows/Linux/Solaris servers, Oracle/SQL DB servers, Network, IPSec VPNs, WSS cloud services, Globalscape sftp, and MQ performance.
  • Assisted business to manage Oracle BI (Business Intelligence) data/reports using BI Publisher.
  • Worked with IT Security to scan servers for vulnerabilities and then resolved them. Followed company’s security policy to upgrade Cisco ASAVPN algorithms to AES (Advanced Encryption Standard) and SHA-2 (Secure Hash Algorithm 2).
  • Migrated pilot applications to AWS. Participated in End-of-Life project to retire/consolidate legacy systems or to migrate them to newer technologies to achieve the goal of “cloud ready”.

Confidential, Bethesda, Maryland

Computer Scientist

  • Managed MLB (Medical Language Branch) application production systems, which including big data projects like CDE (Common Data Element); resolved production incidents; and generated RCA (Root Cause Analysis) reports for major incidents. Improved application monitoring solutions using Nagios, RESTful API, and Shell scripts.
  • Served as security officer for MLB; executed AppScan, ran penetration testing, and managed Splunk.
  • Automated application testing using Selenium Grid/IDE, TestNG, and Eclipse IDE. Developed QA (Quality Assurance) and UAT (User Acceptance Test) processes and procedures.
  • Standardized release management processes by integrating Agile methodology, JIRA (issue/bug tracking management), GIT (configuration management), UAT, and deployment procedures.
  • Produced and analyzed Splunk data to improve application security, system performance and to understand user usage pattern/trend for capacity planning.

Confidential, Rockville, Maryland

IT Project Manager

  • Provided project management services to Confidential OIM (Office of Information Management) and business users: services include but not limited to IT solutions recommendations, SDLC best practices and technical support.
  • Enhanced GIS (Geographic Information System) to produce graphic reports (i.e. food poison cases).
  • Reviewed FedRAMP (Risk and Authorization Management Program) processes and requirements. Tested and verified services and applications in AWS GovCloud.
  • Collaborated with business groups and application vendors to develop user & system requirements, user acceptance, section 508 (compliance), and performance testing plans.

Confidential, Washington, DC

IT Project Manager (OCIO)

  • Led group of IT production and data center support 24x7, managed System Engineering, Network Engineering, and Level II Service Desk teams.
  • Appointed as the key resource in Windows 7 upgrade project: defined/tested images, set up test environment, created deployment procedures, allocated resources, set/negotiated schedule, and trained my IT specialists/Dell Technicians for deployment.

Confidential, Washington, DC

Senior Project Manager/Application Support Manager

  • Managed a technical team to support 12 class 1/2 applications, which included trading floor and risk management reporting systems. Utilized 4000+ cores of Solaris and Linux systems to run an enterprise valuation system to feed downstream applications across business units.
  • Was in charge of applications architecture and worked with system admin teams to implement it.
  • Responded efficiently to internal and external auditors for IT control and SOX (Sarbanes-Oxley) findings. Provided remediation and/or explanations based on existing software and policies/guidelines of SDLC, SOX, and ITIL. Provided Capital Market KPI reports to upper management.
  • Worked with Dev to create a new generation of IRDB (Interest Rates DB) using Oracle 11g RAC. Analyzed user/log data and modified queries and tables to produce maximum performance.
  • Integrated application monitoring scripts into NetCool and connected Remedy to achieve “production issue” => “NetCool event” => “Remedy incident” => “paging/email notifications”.
  • Utilized VMWare servers to increase total computing capacity which reduced 30% of HW purchases.

Confidential, Riverdale, MD

VP - Network Operations Center Manager

  • Led a technical team to provide 24x7 data center support. Services included network, Exchange, statement printing, ACH, managing production changes/incidents and all infrastructure support.
  • Project managed Data Center Rebuild project. Accomplished all deliverables, including new hardware support, secured physical access, climate control, efficient space utilization, power management, and cable/patch panel management.
  • Provided compute/storage/network/security infrastructure architecture solutions to support bank’s enterprise applications and end users operations.
  • Enhanced enterprise monitoring system by implementing and integrating NetIQ, CiscoWorks, Whatsup Gold, and NetCool Omnibus/Precision.
  • Researched COTS (Commercial Over The Shelf) applications/tools and implemented many proof-of-concept projects for future growth and upgrades.

Confidential, Herndon, VA

Hosting Engineering Manager; Hosting Operations Manager

  • In charge of company’s east coast datacenter, provided managed hosting services to hundreds of customers including Confidential, Oracle, Seagate, and Symantec.
  • Managed completion of major deployments that delivered more than 40% of revenue in 2001.
  • Created baseline installation procedures (i.e. Solaris 8, AIX 4.3, and Confidential Cluster Server baseline configuration) to improve deployment time by 30%.

Confidential, Herndon, VA

Sr. QA Tester; Lead Deployment Engineer

  • Led and coordinated deployments with geographically dispersed teams to upgrade 22 data centers to support DOCSIS protocol. Results increased potential new customers by millions.
  • Built and tested new data center in QA lab. There were 30+ NT and UNIX servers, including SMS, DNS/DHCP, SQL, MSCS, LDAP, POP/SMTP, IIS, NNTP, TFTP, SNMP, and Local Director.

Confidential, Washington, DC

Test Lead; Infrastructure Consultant

  • Provided knowledge transfer of Confidential products, tools and technologies to both management and technical staff of Confidential clients. Primary areas included NT domain planning, Win2k Active Directory planning/migration, Exchange site planning, migration, and advanced security.

Confidential , Reston, VA

Assistant Vice President (Acting Manager)

Confidential, Reston, VA

Senior Systems Analyst, MTS II

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