SUMMARY:

Senior Business Analyst and Project Manager with progressive experience within the Pharmaceutical, Insurance, Financial Services, and Information Technology industries, utilizing Agile/Scrum and Waterfall methodologies. Committed to successfully driving all mission - critical projects to completion within budget and set target dates. Possess excellent communication, problem-solving, documentation, and interpersonal skills.

SKILL:

Areas of expertise: Waterfall and Agile/Scrum Project Management, Business Analysis, Systems Analysis, UX Design, UML, Change Management, Business Rules Analysis, Quality Control.

Tools: MS Office Products, MS Visio, MS Project, JIRA, Confluence, Salesforce.com, TaskRay, SharePoint, Box, Tableau, Workfront, HP ALM/Quality Center, Rapid SQL, XSP v4.6, Eclipse, CVS, Hummingbird, SQuirrel SQL Client, IBM Rational ClearQuest, BMC Remedy 7, Lotus Universal Transmittal System (LUTS)

Databases: Oracle, DB2, MySQL

Development Languages: Java/J2EE, JavaScript, XML, D/HTML, CSS, Perl, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

Technical Projects Manager

Responsibilities:

• Manage new Commercial product and product enhancement projects for the Confidential mobile app. Working closely with project sponsors, R&D, Operations, Account Management, Legal/Contracting, Publishing, Reporting/Analytics, and Finance to ensure successful & seamless implementations.
• Manage and prioritize Salesforce enhancement backlog for the Commercial Operations teams. Author user stories in JIRA and user documentation. Develop and execute UAT test plans/cases. Train users on enhancements.
• Manage a custom workflow tool built on Force.com in Salesforce to support approximately 30 users. Create and manage process workflows for Commercial operations of the business.
• Manage on- and off-shore application development and user testing process of Publishing system enhancements.
• Manage the data migration, unit, user, regression, and end-to-end testing of substantial product and system enhancements.
• Develop and manage various Commercial dashboards and reports in Salesforce.
• Develop and manage continuous process improvement initiatives.

Projects include: Agile Guarantees; HTD (new ad product launch); NPS Strategy (automation and integration); Fishbone (AM time tracking); Automated End of Campaign Reporting (3 phases); Box/SharePoint Migration; AMEX Compliance Monitoring and Remediation; BAU enhancements.

Confidential, New York, NY

Senior Business Analyst/Project Manager

Responsibilities:

• Supported concurrent matrix technology projects spanning various and distinct lines of business such as Marketing, Sales, Underwriting, Case Management, Customer Management, Policy Administration, Finance & Accounting, Product Design & Development, Reinsurance, Legal & Compliance, and Training.
• Conducted interviews and working sessions to develop business and functional requirements, including use-case scenarios, process flow diagrams, business requirement documents (BRD), and functional design documents (FRD).
• Translated varied business inputs into effective, actionable, structured, traceable, and consumable documentation in a fast-paced and multi-tasking environment.
• Leveraged industry and project experience to identify and recommend solutions.
• Collaborated with Business SMEs, IT and vendor partners to ensure business requirements and functional designs effectively leverage in-house technical capabilities.
• Collaborated with the User Experience (UX) team to provide customer-centric designs.
• Developed User Acceptance Testing (UAT) test scripts, performed UAT, and provided results to business leads for sign-off.
• Created and maintained the project charter, facilitated weekly and monthly status updates to management, steering committee, and enterprise project leads regarding project health, escalated obstacles and identified opportunities.
• Drove the Change Management process for multiple programs and projects.
• Led the development of standard templates for the use by the Business Integration PMO team.
• Mentored new Project Managers and Business Analysts.

Confidential, New York, NY

AVP, Lead Business Analyst

Responsibilities:

• Facilitated resolution of functional points of contention between the business and technical on- and off-shore teams.
• Documented current and target state architecture diagrams, system flow diagrams, and use cases.
• Led functional walkthroughs with business users, development, and testing teams to achieve signoff.
• Built and validated test strategies, plans, scenarios, cases, data, and traceability.
• Coordinated and supported QA and UAT teams in executing test cycles, analyzed and tracked defects to resolution.
• Supported implementation and evaluation of the releases, and supported production support inquiries and performed data analysis.
• Supported Project Managers with planning activities, created and maintained project plans and provided status to management.
• Designed the UI prototypes and recommended UI improvements for the Chrome browser.
• Assisted system architects in designing the supporting Oracle database.
• Planned, coordinated, distributed, tracked and reviewed analysis work in a team of IT Business Analysts.
• Developed functional documentation (FRD) templates, coordinated and led monthly team building and knowledge sharing meetings for a global team of 16 BAs, and developed best practice procedures across all strategic projects.
• Mentored junior BAs.

Confidential, New York, NY

Applications Project Lead

Responsibilities:

• Led the analysis, documentation, and implementation of multiple GTM systems based on client and business requirements.
• Collaborated with DAs and DBAs to design multiple DB2 databases to support GTM systems.
• Ensured that all project artifacts were accurate and presentable for audit by working with PQA (process quality assurance) representatives.
• Coordinated and participated in Peer/Pairs/SIN/Functional/UAT/DCAT testing and production releases of the systems.
• Developed and deployed applications on dual platforms (Windows/Solaris).
• Led the upgrades of the core straight through process (STP) to comply with the universal SWIFT SR2007/SR2008, and individual investment manager requirements.
• Configured several test environments to use Confidential CTM for trade matching.
• Updated multiple GTM test environments to be SWIFT compliant post implementation.
• Documented Lessons Learned to improve quality and setup time for future implementations.
• Provided production support by investigating system errors and user inquiries.
• Used SQuirrel SQL Client to run scripts and verify data stored and retrieved from the DB2 database.
• Collaborated with CICS programmers to ensure accurate input/output to be utilized by Java programs.
• Created User Guides for the following GTM entry, inquiry, and reference web applications:
• Manual Entry (ME)
• Inquiry
• Trade Support Inquiry
• Work-In-Progress (WIP)
• Cross Reference (XRef)
• Client Profile (CP)
• Broker Master Database (BMDB)
• Standing Settlement Instruction (SSI)
• Received the IT Recognition Award in 2005 for successful implementation of Phase I Trade Support applications.
• Managed the Route Master proof of concept (POC) project across several technology teams.
• Volunteered to participate in the yearly Business Continuity exercises.

Confidential, Weehawken, NJ

Senior Associate

Responsibilities:

• Gathered user requirements and implemented a multi-level prototype.
• Heavily involved with DBAs in designing the architecture of the supporting DB2 database.
• Led code development and implementation in Java. Configured web environment on the AIX development server.
• Integrated the system with various platforms used within the firm to entitle and authenticate users.
• Produced detailed business, design and technical requirement documentation.
• Heavily involved with QA testing and production releases of the system.
• Supported system upgrades, maintenance, and production support issues.
• Helped junior team members with development efforts.
• Analyzed and developed a web-based inquiry-only Business Tracking System which provides online tracking of assets, revenue, and various awards programs for financial advisors and management in 420 branches within the Private Client Group.
• Developed content for numerous releases using J2EE technologies.
• Led implementation and testing of multiple versions of the system.
• Led the development of business and technical requirement documents.
• Heavily involved with QA testing and production releases.
• Helped junior team members with development efforts.
• Involved in upgrades, maintenance, and support.

Confidential, New York, NY

Assistant Webmaster

Responsibilities:

• Coordinated and launched content on development and production Linux servers.
• Maintained a group management tool to track workflow for 30 content developers.
• Coordinated, tested, and launched brand new HBO4KIDS website.