Summary of Qualifications

A senior Information Technology Manager with diversified experience in the design, development and implementation of state-of-art information systems. Strengths include IT Service Management, project management, enterprise systems management, process/organizational design, systems architecture design and wide area network integration. Solid track record of successfully building technical development and support teams. Proven ability to deliver technology solutions based upon business requirements.

Experience

Confidential - Warren, New Jersey 2011 - Present

Senior Vice President - Audit Risk and Review (2011 - Present)
Direct a team of technology and audit professionals on enterprise wide reviews of technology infrastructure functions. Synthesize information from risk events, errors, internal reviews, KRIs in order to proactively communicate key risks, themes, trends and emerging issues to senior management across the organization.

• Led the review of the US Data Center Facilities Management environment to identify and mitigate the risks associated with the key environmental systems and physical security of critical buildings.

Global Process Owner Problem and Knowledge Management - Technology Operations: (2010-2011)
Responsible for development, deployment and continuous improvement of global Problem and Knowledge Management processes, ensuring awareness and compliance through proactive stakeholder training, collaboration and governance.

• Created an IT Service Knowledge Base which reduced the Mean-Time-To-Recover for over 50% of service incidents.
• Led the process design effort to ensure ITIL v3 compliance for the Problem and Knowledge management processes while ensuring strong inter-process interfaces. Specific focus on problem control and an error control and the relationship with Release management.
• First in the organization to successfully implement a resilient Central Document Repository to ensure 24X7 availability of mission critical operation support documentation.

Director Implementation and Support Group - Technology Operations: (2005-2010)
Designed and managed the technical organization providing build and second level support services for the Sales and Trading Strategic Business Unit.

• Founding member of the Implementation and Support organizations' management team.
• Responsible for the delivery of several key business initiatives: Matching and Dealing over IP systems, Hosted Market Data Systems/CitiVision implementations, Bridge Channel and Bridgefeed deployments, Merrill Lynch Delayed Datafeed build and the next generation Thomson Reuters Desktop product offering.
• Steering committee member for the ISO 27001 and ISO 9001 certification programs for the primary data centers.
• Managed the organizational integration of the ex-Thomson and ex-Reuters Technical Operations teams resulting from Thomson Financials acquisition of Reuters.

Regional Infrastructure Director - Technical Operations: (2005-2008)
Provided technical strategy and financial management for all technical infrastructures in the America's region.

• Designed and built the structured cabled infrastructure for an 18,000 square foot expansion for primary production data center.
• Published the regional cabinet and cabling standard governing all data centers in the America's.
• Built the Infrastructure Fulfilment organization and all associated processes and procedures to optimize the installation of all technical equipment into all data centers.
• Created the end to end infrastructure life cycle processes comprising procurement, asset management, warehouse management and physical installation Improved the time to market of infrastructure acquisition and installation from three to six months down to two weeks.
• Managed a budget in excess of $5.2 M.

Implementation Manager - Technical Operations: (2004-2005)
Transformed a group of technical resources into an engineering team delivering highly specialized financial market data business systems

• Enabled supportability of the Integrated Data Network (IDN) distribution environment by re-engineered the physical implementation.
• Deployed the ITIL methodology to the America's Global Operations organization via membership on the global Release and Change Management steering committees.

Technical Program Manager - Global Infrastructure Delivery
Managed a global team of technical resources ensuring the timely delivery of multiple information technology projects.

• Built the Regional Disaster Recovery site to support the European Messaging/Exchange environment in Nice, France.
• Authored the policies and identified the technologies to define the Open System Patch Management architecture.
• Consolidated multiple data center facilities and services to a single site in order to reduce operating costs by $2.5 M annually.
• Improved corporate Internet security by managing the migration of over 160 websites (AIG.COM) to three-tiered demilitarized zone firewall architecture.
• Defined the processes, procedures, roles and responsibilities of the Strategic Initiatives group.
• Relationship manager for AIG Treasury division.
• Delivered weekly project status briefings to senior management.

Program Manager - QuEST Service Center: (2001)
Managed the daily progress and activities of eight project managers to successfully deploy end user support services to over 10,000 internal customers.

• Presented end user support services model business case to senior management to gain support and endorsement of the model to reduce support costs by over $10 M.
• Ensured the successful and on time implementation of the end user support program by facilitating daily operational meetings with over 20 cross functional participants.
• Prepared the technical support organization to provide end user support services by delivering problem management toolset training to approximately 200 team members.
• Designed and delivered a technical architecture (server and wide area network re-design) to ensure the technical support organization was able to meet its objective of providing high quality support services to its customers.

Infrastructure Manager - Enterprise Systems Management and Infrastructure Service Center: (1997 - 2001)
Designed and delivered the technology and processes supporting the Enterprise Systems Management strategic initiative. Started up, staffed and managed an international team of six technical experts responsible for the development of custom Enterprise Systems Management solutions. Established a new support organization of ten technical experts and associated processes responsible for the second level support of all information technology infrastructure issues across North and South America

• Established the Enterprise Systems Management architecture as the global standard within all existing and future business application implementation programs.
• Implemented the Tivoli Enterprise product suite to significantly improve business systems availability across the corporation.
• Authored corporate-wide standards delineating the use and implementation of system and network management solutions to ensure consistency of enterprise systems management projects across the globe.
• Performed organizational analysis of the state of technical infrastructure support processes and teams to deliver an organizational model for improved support services
• Exceeded infrastructure service levels through proactive systems management efforts, event management automation and integration with existing helpdesk problem management system.

Application Support Manager - Manufacturing Systems: (1996 - 1997)
Managed the on-going support, development and enhancement of various manufacturing application systems. Focused on activities management, employee development, issue/problem resolution, and client relations and outsource vendor relationship management.

• Ensured efficient product manufacturing by motivating and managing a team responsible for the support of Vehicle Load Management, Recipe Management, Statistical Quality Control Information System, Manufacturing Information System, Capital Project Tracking and Master Production Scheduler applications in use by 6000 manufacturing staff members across North America.
• Ensured there was no disruption of service to the business due to the Year 2000 challenge by performing the assessment analysis for the entire suite of manufacturing applications (Manufacturing Requirements Planning, Demand Planning, Electronic Data Interchange, Master Production Scheduling and Warehouse Management).

Technical Manager - Mid-Range Systems: (1993 - 1996)
Managed the day-to-day activities of a team of five System Programmers providing technical support to 20 manufacturing sites across North America. Prepared and maintained both capital and operating budgets in excess of $ 1.5 M.

• Increased efficiency of the technical environment by implementing a re-engineering effort to define a corporate technical architecture.
• Established the first Cisco (TCP/IP) router based wide area network within Mars Incorporated to enable inter-site communication to improve the efficiency of the manufacturing processes
• Ensured business continuity by implementing the initial Mid-Range System Disaster recovery plan.
• Efficiently maintained corporate assets by developing capacity planning and performance management procedures.

Installed, upgraded and maintained the VMS operating system and related products for over 90 sites across the globe.

• Defined global policies, standards, procedures and strategies.
• Designed and implemented a global capacity planning system in addition to system tuning/benchmarking application to maximize the return on investment of corporate assets.

Education

• M.S. in Computer Science
• B.A. in Computer Science

SharePoint 2007, Agile/Scrum Project Management, ITIL V2 & V3 Foundation and Operational Support and Analysis Certifications, Cisco PIX Firewalls, Nokia Checkpoint Firewalls, Trend Micro Virus Scanner, Tivoli Enterprise MS Project, Cisco Routers, HP-Openview, Citrix Metaframe, HP-UX, Windows, Business Objects, SAP, OpenVMS, MS Office, Microsoft Exchange, Lotus Notes