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Product Manager Resume

SUMMARY:

I am a Certified Scrum Product Owner with 4 years of experience. I have experience in planning, forecasting and improving sustainable products. I am someone with a passion for integrating people, data, processes and business systems. I am knowledgeable in product definition, product launch, and agile solution implementations that focus on high - value cost-effective savings. I am also responsible for researching data sources, creating requirements, defining features and functions of web-based products.

AREAS OF EXPERTISE:

  • Product Manager with strong organizational and technical skills necessary manage complex and detailed projects
  • JIRA board planning and management Agile Kanban and Scrum process
  • PUC Escalations Help Desk
  • Manage Release Notes
  • Market new features
  • Telecom Billing
  • Website launch and legacy version decommission planning
  • Procurement, receivables and payables management
  • Contract negotiations

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager

Responsibilities:

  • Project Managed complete system migration to could (MSFT AZURE) - CRM (CampusNexus), Salesforce and Student Portal.
  • Deployed Beyond Campus Innovations Faculty Management System SASS website
  • Managed offshore development team in successfully launching cloud-based Faculty Management System. (MSFT Asure)
  • Created and Trained Agile process documentation for US-based Global IT Development Teams
  • Created New Feature/Project Intake Software Development Process for University
  • Implemented Business Value based prioritization model
  • Setting software strategy by driving business discussions, documenting requirements for CRM, Salesforce, Student Portal and Faculty Management System.
  • Communicating work in progress, testing and validating software prior to release
  • Managing releases of new applications, training staff on use
  • Agile, JIRA, Kanban process, SCRUM
  • Project sizing and scope definition, Epic, Story, Task for the development team
  • Communication of WIP to stakeholders
  • Work with the business to measure business impacts for enhancements
  • QA new development Items
  • Run Team stand - ups, retrospectives and drive process improvements
  • Provide Quarterly Business Product reviews
  • UI improvements and Development
  • Product Launches, Demos, Marketing
  • Drive (Agile) Kanban JIRA board planning and execution
  • Facilitate discussions with key stakeholders and developers
  • Demo newly created software features and enhancements

Confidential

Product Manager

Responsibilities:

  • Setting global reporting strategy by driving business discussions, documenting requirements
  • Communicating work in progress, testing and validating reports prior to release
  • Managing releases of new applications, training staff on the use of new reports
  • Agile, JIRA, Kanban process
  • Project sizing and scope definition, Epic, Story, Task for the development team
  • Communication of WIP to stakeholders
  • Responsible for customer communications and managing releases
  • Work with the business to measure business impacts for enhancements
  • QA new development Items
  • Run Team stand - ups, retrospectives and drive process improvements
  • Provide Quarterly Business Product reviews
  • UI improvements and Development
  • Product Launches, Demos, Marketing
  • Drive business discussions and gathering business reporting requirements
  • Drive (Agile) Kanban JIRA board planning and execution
  • Responsible for setting priorities through value scoring process
  • Test and validate all reports prior to being released
  • Facilitate discussions with key stakeholders and developers
  • Demo newly created software features and enhancements

Confidential

Billing & Purchasing Analyst

Responsibilities:

  • Telecom expense budgeting and contract management
  • Purchasing for Global Contact Centers
  • Accounts payable
  • Opex and Capex budget management
  • Software license management
  • Credit Management

Confidential

Financial Analyst

Responsibilities:

  • Network Support helpdesk, Adhoc Billing, Dispute Resolution, Contract and Settlements
  • Provisioning
  • Dispatch Scheduling
  • Credit Risk Assessment
  • Corporate Collections
  • Dad debit Write - offs
  • Confidential Third party referrals

Confidential

Financial Analyst

Responsibilities:

  • Provisioning
  • Dispatch Scheduling
  • Technical Support
  • New Order Entry
  • LEC to LEC Adhoc Billing
  • Circuit installs

Confidential

Registered Rep

Responsibilities:

  • Participated in the build a broker registered rep training program
  • Received Series 7 and Series 6 training
  • Trained in customer service

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