Product Manager Resume

SUMMARY:

I am a Certified Scrum Product Owner with 4 years of experience. I have experience in planning, forecasting and improving sustainable products. I am someone with a passion for integrating people, data, processes and business systems. I am knowledgeable in product definition, product launch, and agile solution implementations that focus on high - value cost-effective savings. I am also responsible for researching data sources, creating requirements, defining features and functions of web-based products.

AREAS OF EXPERTISE:

Product Manager with strong organizational and technical skills necessary manage complex and detailed projects
JIRA board planning and management Agile Kanban and Scrum process
PUC Escalations Help Desk
Manage Release Notes
Market new features
Telecom Billing
Website launch and legacy version decommission planning
Procurement, receivables and payables management
Contract negotiations

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager

Responsibilities:

Project Managed complete system migration to could (MSFT AZURE) - CRM (CampusNexus), Salesforce and Student Portal.
Deployed Beyond Campus Innovations Faculty Management System SASS website
Managed offshore development team in successfully launching cloud-based Faculty Management System. (MSFT Asure)
Created and Trained Agile process documentation for US-based Global IT Development Teams
Created New Feature/Project Intake Software Development Process for University
Implemented Business Value based prioritization model
Setting software strategy by driving business discussions, documenting requirements for CRM, Salesforce, Student Portal and Faculty Management System.
Communicating work in progress, testing and validating software prior to release
Managing releases of new applications, training staff on use
Agile, JIRA, Kanban process, SCRUM
Project sizing and scope definition, Epic, Story, Task for the development team
Communication of WIP to stakeholders
Work with the business to measure business impacts for enhancements
QA new development Items
Run Team stand - ups, retrospectives and drive process improvements
Provide Quarterly Business Product reviews
UI improvements and Development
Product Launches, Demos, Marketing
Drive (Agile) Kanban JIRA board planning and execution
Facilitate discussions with key stakeholders and developers
Demo newly created software features and enhancements

Confidential

Product Manager

Responsibilities:

Setting global reporting strategy by driving business discussions, documenting requirements
Communicating work in progress, testing and validating reports prior to release
Managing releases of new applications, training staff on the use of new reports
Agile, JIRA, Kanban process
Project sizing and scope definition, Epic, Story, Task for the development team
Communication of WIP to stakeholders
Responsible for customer communications and managing releases
Work with the business to measure business impacts for enhancements
QA new development Items
Run Team stand - ups, retrospectives and drive process improvements
Provide Quarterly Business Product reviews
UI improvements and Development
Product Launches, Demos, Marketing
Drive business discussions and gathering business reporting requirements
Drive (Agile) Kanban JIRA board planning and execution
Responsible for setting priorities through value scoring process
Test and validate all reports prior to being released
Facilitate discussions with key stakeholders and developers
Demo newly created software features and enhancements

Confidential

Billing & Purchasing Analyst

Responsibilities:

Telecom expense budgeting and contract management
Purchasing for Global Contact Centers
Accounts payable
Opex and Capex budget management
Software license management
Credit Management

Confidential

Financial Analyst

Responsibilities:

Network Support helpdesk, Adhoc Billing, Dispute Resolution, Contract and Settlements
Provisioning
Dispatch Scheduling
Credit Risk Assessment
Corporate Collections
Dad debit Write - offs
Confidential Third party referrals

Confidential

Financial Analyst

Responsibilities:

Provisioning
Dispatch Scheduling
Technical Support
New Order Entry
LEC to LEC Adhoc Billing
Circuit installs

Confidential

Registered Rep

Responsibilities:

Participated in the build a broker registered rep training program
Received Series 7 and Series 6 training
Trained in customer service

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