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Senior Scrum Master Resume

Malvern Oaks, PA

SUMMARY:

  • Result and detail - oriented, PMI (Project Management Institute) PMP Certified, Certified Scrum Master (CSM) and Kaizen Lean Yellow Belt certified, 20+ years of experience in managing IT Application Development, Leading Scrum Teams, Program and Project Management. Business analysis and Systems analysis.
  • Extensive experience working in SAFe agile delivery model handling scrum teams within agile train and delivering successfully for more than 10 PSIs/PIs. Trained and coached new team members working at the organization that pioneered implementing SAFe successfully and effectively top to bottom.
  • Certified in client Wealth Management Platform currently servicing various financial clients with ongoing enhancement to the platform.
  • Prior years worked extensively in eCommerce, Mobile and Digital Commerce, Digital Channels - development, launch, recording and enhancements.
  • Delivery lead for mobile web site development and iPhone Self Service App - From Concept to Delivery to App Store.
  • Managed numerous programs and projects of varying size, complexity, resources and budget.
  • Experience in managing programs and projects in all SDLC phases - Creating Charter, managing stakeholders and scope, prioritizing with stakeholders based on industry and organizational needs, gathering requirements, developing Project plans, Creating and Tracking timelines, Budget, Status Reporting, Risk Analysis and delivering the deliverables in phases on time and in budget with both waterfall and agile working teams.
  • Functional subject matter expert in Insurance and Finance Industry - Various years of experience working in Wealth Management, Banking and Credit Card Industry, Property & Casualty Insurance, Health Life & Accident.
  • Effective understanding of project integration management, resource management, effective scope verification, schedule control and integrated change control.
  • Extensively employed the established project management tools - MS Project, MS Office Suite, and MS Visio & process improvement frameworks such as ITIL.
  • Proactively worked to develop and implement Process Improvement Plans, documents and methodologies and analyze effectiveness of the same.
  • Certified Zurich Lean Yellow Belt - Kaizen methodology - Process improvement and reduction of waste. Co-Facilitated Kaizen events.
  • Strong team building and conflict resolving abilities with excellent communication skills. Ability to establish effective and clear communication with team members, managers and internal/external stakeholders.
  • Self-motivated and proven ability to learn new skills (business or technical) expeditiously.

TECHNICAL SKILLS:

SKILL: Managing Resources, Project Timelines, Edging Scope, Vendor Contracts and expectations, Project Costs and Estimation, Team adhesiveness and morale, Delivery Quality, Risk Management, Process Improvement, Stakeholder Communication, Project Management Review, Communication and Conflict Resolution.

Agile Tools: Rally, JIRA, Confluence, Scrum Meetings, Backlogs, Sprints, Product Ownership, Retrospectives, PI Planning meetings, Introspect and Adapt Meetings, Cross track dependencies and coordination, Dependencies - raise, review and acceptance, PI and Off cycle release management for scrum teams

Operating Systems: Windows 2003/2000/95/ NT/XP, DOS, MVS (z/OS 390)

Databases: VSAM, DB2, MS Access, Oracle.

Management Tools: MS Project/2010, Project 2013, Microsoft Project Server, MS Excel, MS PowerPoint, MS Word, SharePointSerena - Team Track, PPM (Project and Portfolio Management)/HP and PlanView.

Programming languages: COBOL, MVS, JCL, Fileaid, Easytrieve, VSAM, CICS, Expeditor, Changeman, PVCS, PL/SQL, J2EE/Websphere, JBoss, Tomcat. Webservice, REST service. Enterprise Service Bus (ESB), Service-oriented architecture (SOA)

Modeling Tools: MS-Visio 2000/ MS-Visio 2003/2010.

Agile Tools: Rally, JIRA, Confluence, Scrum Meetings, Backlogs, Sprints, Product Ownership, Retrospectives, PI Planning meetings, Introspect and Adapt Meetings, Cross track dependencies and coordination, Dependencies - raise, review and acceptance, PI and Off cycle release management for scrum teams

PROFESSIONAL EXPERIENCE:

Confidential, Malvern/Oaks PA

Senior Scrum Master

Responsibilities:

  • More than 10 PIs/PSIs (Potentially Shippable Increments) of experience working through the SAFe delivery model as part of 1 of the 5 trains supporting the SWP Wealth Management Platform.
  • Successfully delivered all 10 PIs - managing teams and exceling in the processes and procedures that are set by the SAFe working methodology and further established within SEI at root level.
  • Reporting to the RTE (Release Train Engineer) acting as one-point contact at any time for team progress, projections, issue escalation and assisting the RTE in additional ad-hoc areas as needed from time to time.
  • Lead the two teams working with the Product Management group - setting and identifying product backlog, coordination to set priorities and remove roadblocks for the team. This model supports also engaging with an intermediate Team 0. This team includes technical and functional SMEs who work 1-2 PIs in advance to feed in high level design to the scrum teams.
  • Leading and assisting team with daily scrums, sprint planning meetings, user story writing and estimation, sprint demos and retrospectives.
  • Available for the team anytime during the day to remove roadblock and keep them focused on delivering the committed work - in the sprint and for the PSI.
  • Key member of the LEM level SoS for Settlements and Correction and Reversal teams.
  • Participating in the RTE SoS weekly meetings representing the team and providing weekly status. During the week updating various tracking pages as required by the RTE.
  • Provide inputs for constant improvement and adjustments to direct the SoS to be more productive and driven towards identifying dependencies and removing impediments for all teams.
  • One-point contact for the team members to resolve agile/scrum process related impediments, coaching and training needs.
  • In past 2+ years lead the teams to deliver various functionality and enhancements in the Trade Execution/Settlement and Correction and Reversal space within the back-office IT delivery.

Confidential, West Chester PA

Senior Scrum Master

Responsibilities:

  • Setup the agile team, identify training needs and managing execution of the Adobe AEM platform development for the Digital Asset Management Confidential initiative.
  • Working closely with the IT and business senior management to close a multi-year, multi-million-dollar project to deliver the Recording and Editing Automation and Scheduling function for the Confidential Beauty iQ and Confidential Plus channels.
  • Act as a scrum coach for the development team. Providing JIRA training and support to the development and business teams - establishing the JIRA BEN workflow (Be engaged now) workflow as per Confidential agile standards.
  • Active coordination with peer Scrum Masters and delivery managers to manage dependencies, risks and impediments.
  • Lead and facilitate the daily scrum, sprint planning, pointing and estimation, sprint review/demo and retrospective meeting for two scrum teams. Identify business and SME participation needs for the scrum demo meetings.
  • Leading the weekly Scrum of Scrum (SoS) meeting on rotational basis.
  • Working with the Adobe account manager to engage the Adobe Metadata SME on Metadata and Taxonomy. Leading the work sessions and follow up to ensure timely completion of Taxonomy Epics and Stories to front load the project and reduce rework.
  • Responsible for creating and maintaining the project plan and financials - detailed separation between the Internal/External and Expense and Capital approved budget and actuals.
  • Experience working in an Agile development environment - maintaining backlogs, planning and scheduling, sprint planning and sprint stand-ups. Report sprint progress and burn rate to management.

Confidential, Philadelphia PA

Scrum Master/ Senior Project Manager

Responsibilities:

  • Managing scrum team to enhance the UI (User Interface) and Service options (REST Services) within the Java based USMLE website. Engaging the business owners for iterative UI wireframe review and approval. Managing resource assignment and task dependency for the development team.
  • Lead and facilitate the daily scrum, sprint planning, pointing and estimation, sprint review/demo and retrospective meeting for two scrum teams. Identify business and SME participation needs for the scrum demo meetings.
  • Managed successful completion of the exam driver and implemented the Web version of the Exam Orientation Material for APTA (American Physical Therapy Association) - Paradigm change for the medical clients: moving from downloadable to web version for medical students.
  • Undertake assigned projects through the exploration phases - driving the team to complete the project discovery analysis for the senior management to review and approve for project execution.
  • Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements. Define project phases, set deadlines and manage staff. Develop project plans with milestones.
  • Manage project procurement (product and services required by third parties) and consult IT resources as needed; manage project time and cost expectations with project stakeholders
  • Collaborate with business analysts and project architects to assess project risks and ensure mitigation strategies are in place
  • Involved in SOW review from prospective vendors. Involved in review and analysis of PAAS (Platform As Service) and IAAS (Infrastructure as Service) initiatives within the organization. Successfully implemented the Web orientation of the medical examinations on Microsoft Azure platform.
  • Responsible for evaluating and proposing project delivery options for senior management - working out the cost comparisons, understanding long term program initiatives and technical roadmap of IT applications.

Confidential, Wilmington, DE

Senior Project Manager/Scrum Master

Responsibilities:

  • Manage large-scale applications, programs and projects across multiple operation teams, involving significant scope and complexity. Ensure delivery of projects to the business partner, meeting the legal and compliance directives and deliver projects to meet the approved scope/cost/schedule/quality objectives for the project.
  • Lead and facilitate the daily scrum, sprint planning, pointing and estimation, sprint review/demo and retrospective meeting for two scrum teams. Identify business and SME participation needs for the scrum demo meetings.
  • One-point contact for the team members to resolve agile/scrum process related impediments, coaching and training needs.
  • Set direction at project execution level, work autonomously in the management of the project team and collaborate with the required business units and executives to establish and execute on common goals.
  • Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements. Define project phases, set deadlines and manage staff. Develop project plans with milestones.
  • Handled successful planning and execution of a large and complex project to implement the automated data retention and destruction functionality for relevant structured data records stored in application databases.
  • Managed various projects within the card data security program to identify the use, storage, movement and associated controls of critical credit card data to be compliant with the regulatory requirements.
  • Managing projects requiring modifications across all major bank wide applications to handle changes that are necessary to fulfill the Fair Credit Reporting Act (FCRA), CFPB related regulations and driving the compliance and marketing teams for scope finalization, seeking regular executive direction and inputs through the project initiation phase.
  • Handled numerous projects to handle changes to the customer facing apply website, customer self-service website and other partner hosted website changes to fulfill compliance related changes, remediating the critical audit findings and meeting the compliance deadlines.
  • Managed projects to enhance the Java J2EE Credit Card Apply Website.
  • Lead projects to implement enhancements to the Customer self-serve channels - Desktop applications, Apply website to enhance authorized user application on the credit card.
  • Working closely with the credit bureaus - Transunion, Experian and Equifax to ensure successful engagement, deliverables and commitment to the projects.
  • Managing coordination with TSYS (Credit Card Processing) to plan for changes related to Barclay projects. Understanding TSYS services and file processing capabilities to integrate with business needs.
  • Participation in SOW reviews, vendor presentations to review POCs, managing vendor budget related to assigned project(s) and ensuring clear and effective communication for all projects.
  • Utilize the feature driven methodology to organize the development and QA cycle for more efficient delivery schedule.

Confidential, Wilmington DE

Project Manager/e-Commerce Technical Delivery Lead

Responsibilities:

  • Manage and lead the designing, development and maintenance of 21st.com JAVA / J2EE Enterprise application.
  • Defined work plan and schedule for the ecommerce team to establish timeline for module development, deployment and maintenance
  • Program and project coordination with 21st Century e-Business, Customer Experience and Marketing business owners for various e-commerce customer facing programs - e-Signature of documents, AutoPay enhancements, Paperless Discounts, Policy Self Servicing enhancements, Electronic document delivery and other various related projects and enhancements
  • Managed cross functional teams by developing detailed project plans, achieving timely progress against plans and delivering all critical elements of the project management model. Developed quality measures and critical success factors to effectively measure project success rates.
  • Managed projects working with the Farmers team integrating the 21st applications using the Farmers Enterprise Service Bus (ESB) under the service-oriented architecture (SOA). Lead the 21st century development team to implement - Zip code lookup, SAQ (Solutions at quote), Payment Due, Choice Point and various other application functions into Web services working with the Farmers SOA team and leveraging the Farmers ESB framework.
  • Defined staffing requirements, formed project teams, managed senior team members, monitored project milestones. Conducted resource interviews for projects.
  • Develop and agree budget with the business and relevant stakeholders.
  • Reviewed business requirement document (BRD) with project teams. Extracted, discussed, and refined business requirement from business users and team members.
  • Lead a team of 8+ Business Analysts.
  • Worked on projects and assignments serving various business units - Marketing, Sales, Service, Compliance, Underwriting, Rating, Internet development and enhancement projects.
  • Manage communications and status reporting of the tasks to the Operations head and Business sponsors.
  • Identify process improvement areas and worked towards continuous improvement for project execution.
  • Proactive negotiation, mitigation, and resolution of schedule slippage and conflicts.
  • Facilitated user interviews, workshops to gather requirements.
  • Worked on functional specification document (FSD) by interacting with development teams.
  • Expertize in business rules identification for ILOG (Business rules implementation).
  • Functioned as the primary liaison between the business groups, operations, and the technical teams throughout the project cycle including large conversion projects for 21st Century west coast applications to east coast applications. Experience in Salesforce CRM implementation.
  • Designed and developed Use Cases, Activity Diagrams, Screen navigation diagrams. Conducted working sessions with Architecture team to facilitate High level architecture and Data Architecture diagrams.
  • Provide SME consulting to operations, underwriting, compliance, eBusiness and other business units to assist in strategic planning of projects and initiatives.

Confidential, Wilmington DE

Sr. Business Systems Analyst

Responsibilities:

  • Involved in extensive strategic process analysis for the existing application to identify the high level changes required for the assigned risk system, user roles input and output.
  • Managed the development and integration of Quote and Policy Systems.
  • Designed models to assist key stakeholders in identifying, selecting and prioritizing strategic IT approach to fulfill business requirement at justified cost.
  • Provided tools and techniques to manage project plans & work breakdown structures, risk assessments, communications, project issues and data collection methods.
  • Actively participated and contributed in the JAD sessions in identification of key issues to be resolved by IT to fulfill the business process as outlined by the project sponsors and operations managers.
  • Worked on the comprehensive functional requirement document and use cases for the New business and Policywriting system.
  • Represented Confidential to work directly with the vendor in understanding high-level functionality of the rating product and working on the risk identification for the same.
  • Managing vendor communication and overall expectation to make sure the deliverables are clear and received as per the project plan deadlines.
  • Subject Matter Expert and hands on working experience on the Decision Research Corporation (DRC) Ratemaker rating system - From the inception of the Assigned Risk system till handover to other teams, one point contact for all the rating projects for assigned risk.
  • In depth knowledge of the rating algorithms, base rates, rating factors working with the underwriters and actuaries to manage and execute projects to generate rating modules.
  • Experience working with Ratemaker rating spreadsheets using formulas, references and user inputs.

Confidential

Technical Lead/ Business Analyst

Responsibilities:

  • Prepare Estimation sheets & manage the execution of change requests/production support calls through their lifecycle; and perform health monitoring/status reporting.
  • Requirement analysis and high level design creation for the team.
  • Analyze and expound the maintenance change requests submitted by business users for the Policy Administration Systems.
  • Providing the resource and costing information to business for cost benefit analysis on enhancements requested.
  • Mentor team members on quality related processes for executing maintenance/production support requests effectively.

Confidential

Sr. Programmer/Group Lead

Responsibilities:

  • Hands on experience with participation in all stages of SDLC.
  • Assisted the team lead with the project management roles that involved updating of project plans and quality plans. Holding meeting to discuss and analyze the metrics.
  • Undertook a Six-Sigma Green belt project to reduce time spent on similar kind of task received from the client. This involved reducing the time spent on preparing the analysis and the test result document by using specified templates.
  • Worked as a Quality Assurance member raising the Review Effectiveness to 100% for three consecutive months. Awarded a letter of appreciation from the organization for this achievement.
  • Worked in the SLA model providing the required services to the client.
  • Performed Requirements Analysis by analyzing business workflow and creating detailed designs.
  • Assisted in functional testing of enhancements and support. Provided expert production support.

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