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Senior Program/project Manager Resume

Mt Laurel, NJ


  • Project management professional experienced in the financial services industry with a concentration in mortgage banking and consumer lending information technology projects.
  • Demonstrated history of delivering quality through the application of disciplines to plan and manage project scope, stakeholder expectations, resources, and budgets.
  • Extensive experience in the application of Systems Development Life Cycle (SDLC) and Project Management disciplines
  • Highly skilled in the field of risk management, business analysis, project management, business process design and system design
  • Experienced in preparing presentations, management reporting, dashboard reporting and status reporting
  • Extensive experience in conversions
  • Stakeholder management through the careful definition of project scope, objectives and success criteria
  • Development of project schedule and work breakdown structure from requirements determination phase through implementation
  • Implementation and post implementation planning and deployment of multi - phased geographically diverse projects
  • Applied leadership and management principles to motivate and guide project delivery teams through all phases of project execution
  • Management of internal and external resources
  • Excellent analytical, organizational and communication skills
  • Practical application of testing tools and techniques to plan and manage test execution ensuring the quality of project deliverables
  • Knowledgeable in the regulatory environment and the impact on business operations
  • Extensive knowledge with Government mandated HAMP, Consent Order and DOJ AG initiatives
  • Lean Six Sigma Green Belt


ABT Project Workbench, MS Project, MS Access, Microsoft Office: Word, Excel, Power Point, Visio, MS Scheduler


Confidential, Mt.Laurel, NJ

Senior Program/Project Manager


  • Provide Program/Project management for all phases of diverse technology projects
  • Managed successful installation of Five9 Dialer System and major enhancements to the CRM Application.
  • Managed successful installation of Quatrro Application, with resources stationed in India.

Confidential, Ewing, NJ

Senior Project Manager


  • Provided project management for all phases of diverse technology projects
  • Managed successful installation of Prophix and Salesforce.com, aligning business goals with technology solutions to drive process improvements

Confidential, Fort Washington, PA

Program Manager/Senior Project Manager/Senior Business Analyst


  • Provided project management for system interface projects, client implementations and conversions
  • Recommended and provided Information Technology and business solutions to both internal and external
  • GMAC client base
  • Managed software development, implementation, and training for a new front end loan interface/scrub application
  • Increased revenue 25% and performance efficiencies 20% with strategic recommendations for process improvement and providing additional business services from applying knowledge, skills, tools and techniques that met or exceeded client expectations
  • Utilization of budget control process and change control process to manage within allocated project budget
  • Managed project implementations into phases to facilitate better management control and identify ongoing operation conflicts and scope creep
  • Conducted weekly reviews to determine if initial project scope required refinement and to manage the critical path time lines to avoid project delays and budget overruns.
  • Implemented process methodologies for budget control process and change control process to manage project scope
  • Originated and implemented standards for documentation in support of production maintenance and on- going systems development/enhancements. Standards included table maintenance security, disaster recovery procedures, change management and control process
  • Managed the New Loan Interface (NeLI) lending system; encompassing project development, systems testing, user acceptance testing, model office environment testing, customer training, implementation, and production support while maintaining system integrity and efficiency
  • Strategic Project Manager/Team Leader for a major/critical system implementation allowing external clients to filter new loan data to a loan servicing system. This project allowed for a pre-loan scrub (Powerbuilder interface) of data prior to loading to the servicing system, thereby eliminating any delay in loan handling
  • Increased incoming interest revenue and further allowed front end scrub of all loan data to assure 100% loan data accuracy.

Confidential, Wayne, PA

Senior Business Analyst


  • Provide business liaison activities for major client, outside vendors, and other IT support areas
  • Managed bi-weekly project meetings, status reporting, work schedule prioritization with major officers.
  • Established on-going professional relationship fostering mutual respect
  • Develop and administer project plan(s) and related budget(s)
  • Manage system designs from initial conception through post implementation and production support
  • Accountable for the overall integrity and efficiency of hardware and software to support the production environment for front end application processing/new loan boarding

Confidential, Lafayette Hills, PA

Advanced Business Analyst/Business Relations Specialist


  • Perform total customer interface functions in an on-site/facilities management environment
  • Responsible/accountable for resolving all operation/production issues, identifying/coordinating project prioritization and implementation
  • Provided training in new systems and PC usage
  • Proactively managed all conversions.
  • Managed on-site technical staff, provided regulatory expertise, responsible for tracking/creation of monthly invoice.
  • Increased revenue to Confidential by 30% during this time frame.

Confidential, Philadelphia, PA

Business Analyst


  • Perform customer interface daily functions.
  • Assigned to oversee and coordinate all activities, projects and enhancements of two major business partners.
  • Responsible for all year end regulatory requirements, cross selling of services, daily production support, conversions, work submission and prioritization.

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