SUMMARY:

• Looking to provide expert strategic support and management in a dynamic ever - changing organization.
• Results-oriented highly adaptable Information technology professional with over 20 years of high-quality technical and operations management experience.
• Successful track record in leading projects to on time and on budget completion.
• Ability to work across organizations and levels, from executives to functional teams as well as end users utilizing both onshore and offshore resources building consensus with vendors, client, stakeholders, and teams up to 30.
• Experience with project scope & requirements, solution vetting, planning, estimation, execution and implementation while managing risks, RAID, budgets, and timelines using waterfall, agile, SDLC, CMMI, and hybrid methodologies.
• Proficient in using and instructing MS Office and MS Windows. Experienced in Visio, MS Project, HP PPM, Jira, Confluence, Sharepoint, SQL, Captivate, HTML, Social Media, and HR Systems.
• Led multiple teams responsible for implementation of Learning Management (LMS) SaaS solutions ( Cornerstone and Saba).

PROFESSIONAL EXPERIENCE:

HR Technology Project Manager

Confidential, New York City, NY

Responsibilities:

• Implemented Saba Cloud LMS Validated Environment (VEMS) SaaS with learning data migration from legacy LMS, as well as full configuration, while ensuring all involved were apprised of best practices.
• Managed project budget and time allocation.
• Curated 3rd party content for three business units (departments) through research and creating vendor relations, as well as contract negotiations. These were used as smaller scale roll-outs previous to the completion of the legacy data migration.
• Researched, curated, verified documentation from Saba Cloud vendor resources as deemed needed for current configuration and business use. Also created original User Guides, Admin Guides, and ILT scripts.
• Maintained clear communication channels of requirements and expectancies between the Executive Level Sponsor and the implementation team.
• Managed the setup of a separate LMS portal for customers and sales persons outside of Confidential Medical. This was a 2018 project that had an emergency push to 2017.
• Prepared for a greater chance of administration and utilization of Saba Cloud LMS by simplifying the primary security privileges into three custom specific named role privileges, as well as ensured that the roles and the training was made available by all four initial business units, not just the single Quality department, which was the case with the legacy LMS.

Senior Technology Specialist / Project Manager

Confidential, New York City, NY

Responsibilities:

• Served as Confidential OnDemand SME (subject matter expert).
• Managed all aspects of a HDL (historical data load) into the Confidential LMS (learning management system) collaborating with several business units in multi-state sites.
• Managed custom reports creation
• Documented implementation configuration issues with solution proposal from client’s implementation prior to my engagement.
• Onboarded new SCORM E-Learn courses.

Program Manager

Confidential, New York City, NY

Responsibilities:

• Created specifications and manage process vetting an LMS (learning management system) for NYC ACS (Administration for Children's Services) new Workforce
• Negotiated a $50,000 savings on the SaaS contract.
• Created and managed relationships with 55 foster and preventative care provider agencies
• Managed the full implementation process working with stakeholders in both Confidential and NYC ACS.
• Coordinated needs with each Learning Program Manager over their specific needs.
• Served as the LMS Super Administrator, including full data management.
• Created and executed training of users based upon their role / access.

BI Project Manager / Data Operations Lead

Confidential, New York City, NY

Responsibilities:

• Developed client relations with Confidential for the BI (Business Intelligence) tools vendor ( Confidential ), tools saving Confidential from losing Confidential as a client.
• Manage BI (business intelligence) Data Controls development with onshore / offshore Data Analyst teams.
• Projectized the Confidential endeavors for Confidential
• Created documentation procedures

HR Project Manager / Data Analyst

Confidential, New York City, NY

Responsibilities:

• Implemented Confidential OnDemand Compensation Module.
• Made structural workflow changes to Confidential OnDemand Performance Module to better meet HR needs while addressing employee concerns from previous tear performance review.
• Enhanced the UI experience to the Confidential portal for the users through redesign and adding custom pages.
• Instructed HR solution owners in the use and administration of the Compensation module and all changes made.

SaaS Implementation Project Manager

Confidential, New York City, NY

Responsibilities:

• Headed the implementation of SaaS solution Confidential OnDemand Learning (LMS) & Performance (EPM) modules.
• As the SME and super admin, configured the data, email communications, user-design, inbound data feed from HRIS (Human Resources Information System), and all aspects configuration of both LMS and EPM Confidential OnDemand modules.
• Steered the initial training plan and the 3-year feature rollout plan with Human Resource (HR) department.

Technology Project Manager

Confidential, New York

Responsibilities:

• Managed conversion of their Private Label Credit Card to new process owner.
• Created and managed Integration projects with the new PLCC - Serenade, MerchantLink, Cybersource
• Took full responsibility for Issue and Functionality projects including AMEX, Deferred Interest, Multiple PLCC, enhanced reporting
• Project Manager and SME for Mobile POS rollout using Micros Xstore and MobileIron MDM.
• Project Lead for the conversion of legacy Micros POS to Micros Xstore project.
• Created process documentation for all projects.
• Instilled collaborative communication and relationships across multiple operational departments as well as with all flagship retail managers.

PMO Project Manager

Confidential, Jersey City, New Jersey

Responsibilities:

• Managed allocations, workflow, risks, and deliverables of CTO resources for the PMO in several projects primarily focusing on website and web services for both internal and external clients and vendors.
• Performed as Project Lead handling master action items, business decisions, support of issues following staggered roll-outs of over 5,000 PCs with firm wide Windows 7 migration. Utilized SQL for database queries and updates. Saved company over 100k in licensing fees.
• Managed Oracle 10g an Oracle 11i database upgrades driving their Business Intelligence (BI / DW) for ERP and non-ERP systems.
• Utilized a hybrid of traditional and Agile methodologies utilizing HP PPM and MS Office tools.

SaaS Integrations Project Manager

Confidential, Santa Monica, California

Responsibilities:

• Fully managed a team of business analysts and engineers (both on-shore and off-shore) to complete two years (200) of backlogged projects for their EMEA clients as one part of the pre-IPO Requirements Plan.
• SaaS data integration projects including SSO (single-sign-on), LMS (learning), EPM (performance), and all other solution modules offered for Confidential OnDemand’s global, strategic, and enterprise level European (EMEA) clients.
• Facilitated project relationships between the engineering teams and key stakeholders including account managers and external clients.