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Supply Chain Manager Resume

Houston, TX

SUMMARY:

To transition my 20 years customer service into a outside sales position. A role that will combine my passion for customers with my exuberance of a challenge.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

SUPPLY CHAIN MANAGER

  • Ordered, tracked, and monitored inventory of supplies and inventoried items system - wide, ensuring timeliness and proper handling of critical deliveries, and accuracy in billing and record keeping.
  • Analyze trends and buying patterns to shortages, address and correct product failures.
  • Identify and Implement prudent cost saving measures
  • Manage monthly and annual forecasts to dramatically reduce air freight costs.
  • Maintain vendor pricing libraries
  • Key point of contact for implementation and Go-Live of a major update of Infor M3
  • Present ‘state of the department’ reports bi-annually to the executive team, including information on changes, challenges and success for the team.

CUSTOMER SERVICE MANAGER

Confidential
  • Support sales reps in territory management, including strategic pricing
  • Quickly and effectively solve customer challenges, including pricing, specifications, and logistics
  • Create and maintain SOP’s
  • Active participant of cross-functional meetings with other departments, including accounting and operations
  • Conduct weekly sales meetings, cover training, issues, goals and coaching
  • Coordinator of training, implementation and Go-Live of Infor (formerly Lawson) M3
  • Selected as company lead for Insightly CRM implementation and Go-Live for RYCO - America. Included data cleanse, directed training of all users, consisting of management, sales and customer service.

Confidential, Houston, TX

E-MARKETING SPECIALIST

  • Project manager of creating and implementing an ecommerce website. This included shopping for and vetting eligible suppliers that interfaced smoothly with the ERP system, Epicor P21. Coordinate corporate objectives with IT and the ecommerce service provider. Interview beta users and implement changes and corrections based on their feedback.
  • Generate product and customer sales reports using Microsoft Query from database
  • Create, update, and improve trade show presentations for new technology, new products introductions, primarily using Power Point presentations

INSIDE SALES TEAM LEADER

Confidential
  • Peer led a team of 5 experienced inside sales professionals
  • Support sales reps in territory management, including strategic pricing, strategic growth objectives
  • Created and implemented targeted outbound calling programs. New product introductions and overstock items
  • Quickly and effectively solve customer challenges, including pricing, specifications, and logistics
  • Create and maintain SOP’s for ERP processes, quoting procedures, and CRM interface. (RubberTree / P21)
  • Active participant of cross-functional meetings with other departments, including accounting, operations, IT and sales to address growth, changes and challenges being addressed in the industry and by the company.
  • Active member of the ERP Vetting Committee
  • Team Lead for P21 implementation and Go-Live
  • Generate product and customer sales reports from Microsoft Query
  • Conduct weekly sales meetings, cover training, issues, goals and coaching
  • Used by Epicor sales team as an example of a power user

Confidential, Houston, TX

SALES SUPPORT

  • Worked with outside sales to secure bid projects then managed projects from bid to installation.
  • HVAC take-offs from mechanical blueprints
  • Negotiate project specific price breaks
  • Issue, expedite and invoice purchase orders

Confidential, Sacramento, CA

SALES SUPPORT

  • Worked with outside sales to secure bid projects then managed projects from bid to installation.
  • HVAC take-offs from mechanical blueprints
  • Negotiate project specific price breaks
  • Issue, expedite and invoice purchase orders

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