SUPPLY CHAIN MANAGER Resume Houston, TX - Hire IT People

SUMMARY:

To transition my 20 years customer service into a outside sales position. A role that will combine my passion for customers with my exuberance of a challenge.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

SUPPLY CHAIN MANAGER

Ordered, tracked, and monitored inventory of supplies and inventoried items system - wide, ensuring timeliness and proper handling of critical deliveries, and accuracy in billing and record keeping.
Analyze trends and buying patterns to shortages, address and correct product failures.
Identify and Implement prudent cost saving measures
Manage monthly and annual forecasts to dramatically reduce air freight costs.
Maintain vendor pricing libraries
Key point of contact for implementation and Go-Live of a major update of Infor M3
Present ‘state of the department’ reports bi-annually to the executive team, including information on changes, challenges and success for the team.

CUSTOMER SERVICE MANAGER

Confidential

Support sales reps in territory management, including strategic pricing
Quickly and effectively solve customer challenges, including pricing, specifications, and logistics
Create and maintain SOP’s
Active participant of cross-functional meetings with other departments, including accounting and operations
Conduct weekly sales meetings, cover training, issues, goals and coaching
Coordinator of training, implementation and Go-Live of Infor (formerly Lawson) M3
Selected as company lead for Insightly CRM implementation and Go-Live for RYCO - America. Included data cleanse, directed training of all users, consisting of management, sales and customer service.

Confidential, Houston, TX

E-MARKETING SPECIALIST

Project manager of creating and implementing an ecommerce website. This included shopping for and vetting eligible suppliers that interfaced smoothly with the ERP system, Epicor P21. Coordinate corporate objectives with IT and the ecommerce service provider. Interview beta users and implement changes and corrections based on their feedback.
Generate product and customer sales reports using Microsoft Query from database
Create, update, and improve trade show presentations for new technology, new products introductions, primarily using Power Point presentations

INSIDE SALES TEAM LEADER

Confidential

Peer led a team of 5 experienced inside sales professionals
Support sales reps in territory management, including strategic pricing, strategic growth objectives
Created and implemented targeted outbound calling programs. New product introductions and overstock items
Quickly and effectively solve customer challenges, including pricing, specifications, and logistics
Create and maintain SOP’s for ERP processes, quoting procedures, and CRM interface. (RubberTree / P21)
Active participant of cross-functional meetings with other departments, including accounting, operations, IT and sales to address growth, changes and challenges being addressed in the industry and by the company.
Active member of the ERP Vetting Committee
Team Lead for P21 implementation and Go-Live
Generate product and customer sales reports from Microsoft Query
Conduct weekly sales meetings, cover training, issues, goals and coaching
Used by Epicor sales team as an example of a power user

Confidential, Houston, TX

SALES SUPPORT

Worked with outside sales to secure bid projects then managed projects from bid to installation.
HVAC take-offs from mechanical blueprints
Negotiate project specific price breaks
Issue, expedite and invoice purchase orders

Confidential, Sacramento, CA

SALES SUPPORT

Worked with outside sales to secure bid projects then managed projects from bid to installation.
HVAC take-offs from mechanical blueprints
Negotiate project specific price breaks
Issue, expedite and invoice purchase orders

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Supply Chain Manager Resume

Houston, TX

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