SUMMARY:

• Have 11+ years of IT experience with top investment banks across the globe.
• Extensive experience in Production Support to run clearing and trading system.
• Extensive Experience in Application Support for various banking applications.
• Experience on flavors of Unix, PL/SQL, Autosys, Mainframe, Clearcase, T24, UC4, Cron, Korn Shell Scripting.
• Successfully handled challenging responsibility of handling major production issues reported which has missed the SLA.
• Worked in close coordination with client and team for sending status email during shift to senior managers.
• Worked across different time zones meeting the deadlines in a faster turn - around time and delivery driven banking and product development and support environment.
• Ability to work under high pressure and tight deadlines.

TECHNICAL SKILLS:

Primary Skills: Unix Administration/Shell Scripting/Autosys Scripting/Production Support

Operating Systems: HP - UX AIX Solaris Linux Microsoft Windows 98/NT/2000/XP Professional

D Confidential base Tools and Languages: UNIX Administration Shell Scripting vi Editor Commands PL/SQL UNIX File System backups SQL Server (backup and retrieval, deployment of sql server d Confidential base from one server to another) Exchange Server 2003 MS .NET

PROFESSIONAL EXPERIENCE:

Confidential, NewYork

Sr. Technical Operations engineer

Technology and tools: Unix/Unix Shell Script, UC4 Scheduler tool, True-sight, Splunk, Jenkins, remedy

Responsibility:

• Monitors all customer facing environments (Production,New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates systems & application issues in these environments; escalates in a timely manner following guidelines developed within the dept to appropriate next level of support; accurately reports incidents to management & records incidents & requests handled by alerting tools or by customer (internal or external).
• Continues learning application functionality and recovery procedures.
• Documents timeline of events for incident reporting and post mortem.
• Ensures all support parties are engaged on issue. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis.
• Executes escalation protocol per application area.
• Executes recovery procedures.
• Moves into crisis management by utilizing virtual room using escalation tools and documented procedures. Participates in developing all necessary documentation, ensuring ECCs, timelines are submitted. Utilizes phone etiquette to efficiently guide and control incident escalation.
• Reviews multiple systems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application.
• Utilizes monitoring systems to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner

Confidential

Sr. Technical Operations engineer

Technology and tools: Unix/Unix Shell Script, UC4 Scheduler tool, SQL

Responsibilities:

• Responsible for handling the clearing side Production support which includes proper escalation of issue on right time and to right team.
• Was responsible for managing bridge calls and co-ordinate with developer to resolve the issue over the bridge call.
• To ensure that issue should get resolve on time and update client on timely basis about the progress of incident.
• Responsible for monitoring the alerts, taking appropriate action, escalating the issue to the respective team, documenting the incident and closing the incidents on time with quality and within SLA.
• Took initiatives in reducing the manual task and automating them for saving the time and manual intervention.
• Acted as mentor to provide KT to new team members.

Confidential

Operations Manager

Technology and Tools: Unix Shell Script, PHP, Agile

Responsibilities:

• Responsible for developing the Confidential for on Unix Environment along with the team.
• Responsible for taking SOD and EOD calls and negotiate with the client on deadline after analyzing the requirement and feedback from my team mates.
• Responsible for helping PHP Developers to write UNIX command on PHP Environment.

Confidential

Technical Lead

Technology: Unix/Unix Shell Script, SQL, Autosys

Responsibility:

• Responsible for acting as a shift lead and involved in handling user complex business query.
• Responsible for working on escalations done by clients/vendors or traders.
• Responsible for handling complex query and helping team members in resolving business queries of users.
• Responsible for new joiners Knowledge Transition and make them comfortable in handling production issue by giving them regular guidance.
• Responsible for the automation tasks proposed by the management and liase with the vendors for offboarding/onboarding of new/old tasks based on the project requirement.
• Responsible to write small scripts if required for job monitoring and server health checks.

Confidential

Team Member

Responsibilities:

• I was involved in automating client’s build and release processes where we need to do remote transfer the binaries from external server to internal server on daily basis..
• Was involved in automation for the various processes for example, environment check for the servers, space check, binaries configuration checks etc.
• Was also involved with configuring the files in Clear Case and make them available to end users.
• I have written many scripts for the feeds count check to find the discrepancies in feeds/binaries.

Confidential

Team member

Responsibility:

• Was responsible for gathering all requirements specific to UNIX and autosys task from the onsite manager and decide solutions accordingly.
• Was responsible for writing Autosys Script to schedule the existing Client’s UNIX script to perform various EOD and SOD tasks.

Confidential

Senior System Administrator

Responsibilities:

• Managing users account (creation, deletion, modification).
• Movement of home directories.
• Exchange and PLS UNIX server management.
• Configuration and maintenance of HP-UX file systems using SAM, SMC, and LVM etc.
• I was also responsible for scheduling jobs.
• Responsible for monitoring disk space and growth.
• Responsible for troubleshooting user’s problems following a predefined SLA.
• Security implementations on for UNIX Compile Servers and Exchange Server.
• Wrote various script for server health check/space check.