Accomplished Delivery Manager and Solution Architect with expertise in the areas of Project Management, System Integration, Customer Relationship Management (CRM), and Master Data Management (MDM).

Strong communication skills, executive presence, as well as extensive experience leading diverse cross-functional teams throughout the entire Systems Development Lifecycle (SLDC).

• Customer Relationship Management (CRM)
• Master Data Management (MDM)
• Process Modeling and Design
• Stakeholder Alignment
• Change Management
• Project Management

PROFESSIONAL SYNOPSIS

Confidential, Houston, Texas August 2010 - present
Senior Consultant / Project Manager / Solution Architect
Key Client: Confidential

• Collaborated with the client and a 3rd party software vendor to implement an Oracle Customer Data Hub solution.
• Delivered a current state assessment of the initial implementation. Included direction on the overall implemenation approach, infrastructure, data consolidation, real-time integration, application customizations, data quality, data cleansing, data governance, and gap analysis.
• Particular focus on analysis of source systems, source-to-target data mapping, data profiling, data modeling, and data consolidtion strategy.

Confidential, Houston, Texas January 2007- June 2010
Independent Consultant / Project Manager

• Directed integration project to merge an acquired firm's data, operations, staff, and systems with client's sales, marketing, and business intelligence operations.
• Led all aspects of data migration efforts, including source system analysis, source-to-target data mappings, data transformation logic, and data migration execution.
• Orchestrated all phases of multiple Siebel CRM releases for client's private wealth management subsidiary. Achievements include:
• Facilitated the analysis and definition of critical business processes / requirements through meetings and workshops with key stakeholders.
• Directed the creation of functional and technical designs, including business process narratives, data models, source-to-target data mappings, data transformation logic, as well as the application user interface.
• Led the development, testing, deployment, and follow-up support for the system. Utilized Agile development methodologies to expedite development and testing efforts.
• Drove numerous operational improvements through the implementation of campaign management and email marketing solutions for the client's institutional sales subsidiary using Siebel Email Marketing and Oracle Business Intelligence Enterprise Edition (OBIEE).

Confidential, Wayne, Pennsylvania 2006-2007
Senior Consultant
Key Client: Shire Pharmaceuticals

• Served as customer relationship management (CRM) consultant for client's North American sales force.
• Defined, developed, and delivered a Siebel CRM solution to centralize product data that was previously scattered throughout disparate systems into one system of record.

Confidential, Park Ridge, New Jersey 2005-2006
Independent Consultant
Key Client: Confidential

• Managed the development and implementation of enhancements to the client's Siebel CRM system to enable the generation of customized quotes and service agreements.

Confidential, Helena, Montana 2005
Senior Consultant
Key Client: Confidential

• Worked with State of Montana Department of Tourism on the integration of a custom Web portal with Siebel Call Center.

Confidential, Atlanta, Georgia 2004-2005
Senior Consultant
Key Client: Confidential

• Oversaw the implementation of a data staging system to be integrated into an incentive compensation system for client.

Confidential, Houston, Texas 2003-2004
IT Senior Analyst

• Led significant enhancements to a Siebel eEnergy System to improve support for sales, marketing, credit management, and contract management functions. Worked directly with business analysts and end users to identify, define, and deliver solutions to business needs.

Confidential, Houston, Texas 2002-2003
Independent Consultant

• Advised and managed implementation of a customer data master for client's global CRM system.
• Led application development, data migration strategy, source-to-target data mapping, and data governance efforts.

Confidential, Houston, TX 1999-2002
Consultant
Key Clients: Confidential

• Drove the effort to implement a Master Data Management and Customer Relationship management solution for Nokia in Helsinki, Finland.
• Led definition of business process analysis, application design, logical / physical data models, application development, data migration, as well as SOA for real time data integration.
• Delivered on-time project completion of Siebel Sales and Call Center systems for Motorola, Compaq, and Ross Roy Communications.
• Managed the analysis and design phase for a Siebel Field Service engagement with Abbott Diagnostics - analyzed business needs and created innovative design for implementation.

Confidential, Houston, TX 1996-1999
Consultant
Key Clients: Confidential

• As technical lead, delivered enhancements for Siebel Sales implementation at Nationwide Financial Services.
• Provided technical analysis for Siebel Sales and process historian implementations, process historian data cleanup, and Windows upgrade for Siemens ICN, Compaq, Koch Pipeline and Refining, and Halliburton.

Confidential, Houston, TX Summer 1990, Summer 1991
Summer Intern

• Worked in the upstream business unit to assist engineers and geologists in performing decline curve analyses on production oil fields.
• Estimated the effects of enhanced oil recovery techniques, including waterfloods and gas injections.

TECHNICAL SKILLS

Development: Visual Basic, Java, C, SQL, HTML, XML, .NET
Databases: Oracle, SQL Server, ERwin
Platforms: Windows, UNIX
Software: Siebel CRM Applications, Informatica, HP Quality Center, MS Office, MS Project

EDUCATION

Master of Business Administration
Bachelor of Science in Chemical Engineering