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Release Manager Resume

San Francisco, CA

SUMMARY:

  • Seasoned and well - rounded IT Management professional with over 17 years of experience across various industries:
  • 13+ years in professional services and consulting
  • 10+ years managing development and analysis teams (on/offshore)
  • 9+ years combined managing projects (5+) and system releases (4+)

SKILL:

  • Project Management
  • Vendor Management
  • Release Management
  • Process Improvement
  • Business Analysis
  • UX analysis and design
  • SDLC (Waterfall/Agile)
  • Salesforce
  • Siebel
  • JIRA
  • Confluence
  • GitHub
  • Enterprise Software
  • Wealth Management
  • Accounting/Finance
  • Life Sciences/Pharma
  • Healthcare
  • Consumer Goods
  • Retail

WORK EXPERIENCE:

Release Manager

Confidential, San Francisco, CA

Systems: Confidential, GITHub, Jenkins, Perforce, G Suite, Confluence

Responsibilities:

  • Drive planning and delivery of enterprise software releases for 8-15 scrum teams (on/offshore)
  • Manage release schedules, runlists, milestones and change control processes for UAT and Production
  • Enforce Change Management SOPs and Best Practices that reflect Agile development methodology
  • Conduct runlist reviews and Go/No-Go meetings between deployment engineers and scrum teams
  • Approve and review scrum team code changes, release branches and commit tags in GitHub
  • Promote code and maintain release branches for UAT and Prod using Perforce and Jenkins
  • Work closely with Product Owners, Development Managers and QE to ensure release readiness
  • Guide the completion of root cause analysis (RCA) to ensure issues do not recur

Manager Data Analysis

Confidential, San Francisco, CA

Systems: JIRA, Confluence, SQL Developer, Karmasphere

Responsibilities:

  • Manage/lead team of data analysts (on/offshore) who specialize in IP Intelligence and geolocation
  • Manage multiple data improvement projects that enhanced products for clients
  • Work closely with Customer Success Managers to ensure client satisfaction
  • Work closely with Product Owners to develop and improve IP data offerings
  • Conduct weekly department meetings, ensuring all work-streams are on-track
  • Analyze data to identify patterns of inaccuracies and areas of improvement

CRM Project Manager/BA

Confidential, New York, NY

Systems: Confidential, Siebel Financial Services 8.1.1, Siebel Call Center

Responsibilities:

  • Project Manager for CRM User Experience (UX) project analyzing user adoption problems
  • Release Manager for all CRM system enhancements, updates and UX improvements
  • Maintained and managed defect tracker to evaluate and schedule releases to address issues
  • Vendor Manager and liaison working closely with the Salesforce implementation partner
  • Managed internal CRM team (IT resources and business support resources)
  • Worked closely with cross functional teams to achieve delivery goals

Senior Manager

Confidential, New York, NY

Systems: JIRA, Quickbase, MS Project

Responsibilities:

  • Managed and led Data Services group for global cloud-based KOL management software company
  • Project Manager for all Data Services projects in a rapid delivery Agile environment
  • Managed off-shore Data Vendors; communicating requirements and assigning deliveries
  • Managed day to day operations of RTL/ETL delivery team; assigning tasks, verifying completion
  • Managed Data Support and Data QA Analysts; assigning tasks, handling HR issues
  • Created vendor metrics and reports, for reviewing volume and SLA compliance
  • Implemented multiple process improvements to handle 200% increase in volume from previous year
  • Reviewed and approved monthly invoices for external vendors and contractors

Senior Consultant

Confidential, Morristown, NJ

Software: Siebel Sales 8.1, 7.5, 6.1, Siebel Call Center 7.8, Siebel Handheld 7.0.4

Responsibilities:

  • Managed off-shore software development team for all project related tasks
  • Ensured all development specs were in compliance with 21 CFR Part 11
  • Designed screens and views for pharmaceutical sales project
  • Worked closely with business users, mapping requirements
  • Managed Help Desk team for Post-Production support

Senior Salesforce Consultant

Confidential, New York, NY

Responsibilities:

  • Acted as Business Analyst/Systems Admin for 3 rapid Salesforce implementations
  • Customized Salesforce based on user requirements with point/click configuration
  • Worked closely with end users to gather and analyze business requirements
  • Created all project documentation (Process Flows, Use Cases, UAT Scripts)
  • Created training documentation for user on-boarding and client IT handoff
  • Acted as lead Siebel developer on multiple full SDLC implementations
  • Developed and configured Siebel to meet business requirements
  • Configured and designed custom business components, screens, views and applets
  • Developed and built custom Sample Compliance modules for mobile devices
  • Ensured all development specs were following compliance with 21 CFR Part 11
  • Created all technical documentation (Design Specs, Unit Test Scripts, System workbooks)

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