Release Manager Resume San Francisco, CA - Hire IT People

SUMMARY:

Seasoned and well - rounded IT Management professional with over 17 years of experience across various industries:
13+ years in professional services and consulting
10+ years managing development and analysis teams (on/offshore)
9+ years combined managing projects (5+) and system releases (4+)

SKILL:

WORK EXPERIENCE:

Release Manager

Confidential, San Francisco, CA

Systems: Confidential, GITHub, Jenkins, Perforce, G Suite, Confluence

Responsibilities:

Drive planning and delivery of enterprise software releases for 8-15 scrum teams (on/offshore)
Manage release schedules, runlists, milestones and change control processes for UAT and Production
Enforce Change Management SOPs and Best Practices that reflect Agile development methodology
Conduct runlist reviews and Go/No-Go meetings between deployment engineers and scrum teams
Approve and review scrum team code changes, release branches and commit tags in GitHub
Promote code and maintain release branches for UAT and Prod using Perforce and Jenkins
Work closely with Product Owners, Development Managers and QE to ensure release readiness
Guide the completion of root cause analysis (RCA) to ensure issues do not recur

Manager Data Analysis

Confidential, San Francisco, CA

Systems: JIRA, Confluence, SQL Developer, Karmasphere

Responsibilities:

Manage/lead team of data analysts (on/offshore) who specialize in IP Intelligence and geolocation
Manage multiple data improvement projects that enhanced products for clients
Work closely with Customer Success Managers to ensure client satisfaction
Work closely with Product Owners to develop and improve IP data offerings
Conduct weekly department meetings, ensuring all work-streams are on-track
Analyze data to identify patterns of inaccuracies and areas of improvement

CRM Project Manager/BA

Confidential, New York, NY

Systems: Confidential, Siebel Financial Services 8.1.1, Siebel Call Center

Responsibilities:

Project Manager for CRM User Experience (UX) project analyzing user adoption problems
Release Manager for all CRM system enhancements, updates and UX improvements
Maintained and managed defect tracker to evaluate and schedule releases to address issues
Vendor Manager and liaison working closely with the Salesforce implementation partner
Managed internal CRM team (IT resources and business support resources)
Worked closely with cross functional teams to achieve delivery goals

Senior Manager

Confidential, New York, NY

Systems: JIRA, Quickbase, MS Project

Responsibilities:

Managed and led Data Services group for global cloud-based KOL management software company
Project Manager for all Data Services projects in a rapid delivery Agile environment
Managed off-shore Data Vendors; communicating requirements and assigning deliveries
Managed day to day operations of RTL/ETL delivery team; assigning tasks, verifying completion
Managed Data Support and Data QA Analysts; assigning tasks, handling HR issues
Created vendor metrics and reports, for reviewing volume and SLA compliance
Implemented multiple process improvements to handle 200% increase in volume from previous year
Reviewed and approved monthly invoices for external vendors and contractors

Senior Consultant

Confidential, Morristown, NJ

Software: Siebel Sales 8.1, 7.5, 6.1, Siebel Call Center 7.8, Siebel Handheld 7.0.4

Responsibilities:

Senior Salesforce Consultant

Confidential, New York, NY

Responsibilities:

Acted as Business Analyst/Systems Admin for 3 rapid Salesforce implementations
Customized Salesforce based on user requirements with point/click configuration
Worked closely with end users to gather and analyze business requirements
Created all project documentation (Process Flows, Use Cases, UAT Scripts)
Created training documentation for user on-boarding and client IT handoff
Acted as lead Siebel developer on multiple full SDLC implementations
Developed and configured Siebel to meet business requirements
Configured and designed custom business components, screens, views and applets
Developed and built custom Sample Compliance modules for mobile devices
Ensured all development specs were following compliance with 21 CFR Part 11
Created all technical documentation (Design Specs, Unit Test Scripts, System workbooks)