SUMMARY:

• Led effort to increase Confidential Pass ( Confidential ) engaging Community Relations and Government Affairs, resulting in increased revenue of 38% through 31% increase in participant universities.
• Educated customers in conjunction with professional services organization regarding features and functionality of Enterprise Mobility Management (EMM) systems based on the experience of completing over 450 EMM implementations.
• Consulted with the customer, increased professional services revenue 48% for Signature customer’s Enterprise Mobility Management (EMM) implementation.
• Engaged customers in purchasing additional equipment and services based on a needs analysis and consultative selling resulting in increased customer satisfaction and, on average, an increase of 28%.
• Worked with key client representatives, managed the development and deployment of a digital media solution for 60 Confidential ( Confidential ), meeting desired technical requirements and schedule constraints.
• Project manager of the largest EMM implementation totaling $1.4 Million and responsible for a 49% increase of professional services revenue.
• Established Enterprise Program Management Office (EPMO) for the Confidential ’s information technology department providing program and project management services for a project portfolio over $100 Million.
• Co - Led the effort to reduce key client level 1 issues and customer acceptance cycle time, achieving a 24% reduction in customer acceptance cycle time, 34% reduction in severity 1 defects, and reduced customer-reported issues 75%.
• Working with a cross-functional team, developed an EMM product project management processes and procedures, educated fellow project managers serving as the products SME.

PROFESSIONAL EXPERIENCE:

Lead Project Manager

Confidential, Chicago, IL

Responsibilities:

• Manage information technology projects integrating NFV and SDN components with Confidential & Confidential Operational Support Systems (OSS) and Business Support Systems (BSS). Responsible for project schedule, cost, scope, and quality for applications delivering code applying Agile/SCRUM development methodologies.
• Utilizing Confidential & Confidential ’s Enterprise Project Management (EPM) tool, monitor Confidential & Confidential and vendor spending, schedule performance, SDLC, risks, issues, and quality for Agile software development teams assigned to the project.

Project Manager

Confidential

Responsibilities:

• Implemented Cisco Digital Media System (DMS) for Confidential, providing tracking information timing exits for students to reduce violence.
• Implemented Cisco IronPort web security solution for Confidential 675 schools and 445,000 employees and students to protect students from malicious Internet content.
• Managed the deployment and implementation of networking, wireless, and telephony infrastructure to ~200 office locations for a national real-estate company.

Confidential, Chicago, IL

Director - Program Management Office & Revenue Technology

Responsibilities:

• Directed more than 120 employees in driving new systems implementation while simultaneously maintaining existing systems.
• Administered budget of $30M and fare card payment system processing 400M transactions per year.
• Decreased rail free riders by 36% year over year.
• Increased Confidential Pass ( Confidential ) revenue by 38% through 31% increase in participant universities.
• Implemented enterprise time and attendance solution for 10,500 employees, saving $4M annually.

Confidential, Chicago, IL

Deputy Commissioner

Responsibilities:

• Boosted annual inspection revenue $475K year over year.
• Decreased response time to heat inspection requests 60%.
• Reduced open inspection requests 43%, and average age of open requests 58%.

Confidential, Libertyville, IL

Program Manager

Responsibilities:

• Achieved 24% reduction in customer acceptance cycle time.
• Decreased customer-reported level 1 issues 34%.
• Lessened customer-reported pre-certification issues 75%.

Project Manager

Confidential

Responsibilities:

• Led small team through government research projects requiring security clearance. Guided hardware development, application development, and research development services projects with budgets ranging from $15M to $20M.