Lead Project Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Led effort to increase Confidential Pass ( Confidential ) engaging Community Relations and Government Affairs, resulting in increased revenue of 38% through 31% increase in participant universities.
Educated customers in conjunction with professional services organization regarding features and functionality of Enterprise Mobility Management (EMM) systems based on the experience of completing over 450 EMM implementations.
Consulted with the customer, increased professional services revenue 48% for Signature customer’s Enterprise Mobility Management (EMM) implementation.
Engaged customers in purchasing additional equipment and services based on a needs analysis and consultative selling resulting in increased customer satisfaction and, on average, an increase of 28%.
Worked with key client representatives, managed the development and deployment of a digital media solution for 60 Confidential ( Confidential ), meeting desired technical requirements and schedule constraints.
Project manager of the largest EMM implementation totaling $1.4 Million and responsible for a 49% increase of professional services revenue.
Established Enterprise Program Management Office (EPMO) for the Confidential ’s information technology department providing program and project management services for a project portfolio over $100 Million.
Co - Led the effort to reduce key client level 1 issues and customer acceptance cycle time, achieving a 24% reduction in customer acceptance cycle time, 34% reduction in severity 1 defects, and reduced customer-reported issues 75%.
Working with a cross-functional team, developed an EMM product project management processes and procedures, educated fellow project managers serving as the products SME.

PROFESSIONAL EXPERIENCE:

Lead Project Manager

Confidential, Chicago, IL

Responsibilities:

Manage information technology projects integrating NFV and SDN components with Confidential & Confidential Operational Support Systems (OSS) and Business Support Systems (BSS). Responsible for project schedule, cost, scope, and quality for applications delivering code applying Agile/SCRUM development methodologies.
Utilizing Confidential & Confidential ’s Enterprise Project Management (EPM) tool, monitor Confidential & Confidential and vendor spending, schedule performance, SDLC, risks, issues, and quality for Agile software development teams assigned to the project.

Project Manager

Confidential

Responsibilities:

Implemented Cisco Digital Media System (DMS) for Confidential, providing tracking information timing exits for students to reduce violence.
Implemented Cisco IronPort web security solution for Confidential 675 schools and 445,000 employees and students to protect students from malicious Internet content.
Managed the deployment and implementation of networking, wireless, and telephony infrastructure to ~200 office locations for a national real-estate company.

Confidential, Chicago, IL

Director - Program Management Office & Revenue Technology

Responsibilities:

Directed more than 120 employees in driving new systems implementation while simultaneously maintaining existing systems.
Administered budget of $30M and fare card payment system processing 400M transactions per year.
Decreased rail free riders by 36% year over year.
Increased Confidential Pass ( Confidential ) revenue by 38% through 31% increase in participant universities.
Implemented enterprise time and attendance solution for 10,500 employees, saving $4M annually.

Confidential, Chicago, IL

Deputy Commissioner

Responsibilities:

Boosted annual inspection revenue $475K year over year.
Decreased response time to heat inspection requests 60%.
Reduced open inspection requests 43%, and average age of open requests 58%.

Confidential, Libertyville, IL

Program Manager

Responsibilities:

Achieved 24% reduction in customer acceptance cycle time.
Decreased customer-reported level 1 issues 34%.
Lessened customer-reported pre-certification issues 75%.

Project Manager

Confidential

Responsibilities:

Led small team through government research projects requiring security clearance. Guided hardware development, application development, and research development services projects with budgets ranging from $15M to $20M.

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Lead Project Manager Resume

Chicago, IL

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