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Program Manager Resume

Chicago, IL

SUMMARY:

  • Lead projects in a way that delivers complete satisfaction to the client (stakeholder) as well as to the internal team; increasing morale and retention rates.
  • Deliverables arrive on time and within budget to the client and team members feel appreciated and love every minute of the journey.
  • Develop and bring out the best (talents) in others to drive growth, achieve results, meet objectives and exceed expectations.
  • Appreciation is key.
  • Manager program project management director development training budget leadership communicate develop coach strategy planning drive growth manage collaborate collaboration supervise measure communications managing administrator
  • Experienced, energetic and patient project/program manager with notable ability in conflict resolution
  • Talented in strengthening communication between departments, employees and management while increasing overall productivity
  • Highly effective communicator with ability to clearly present concepts, regardless of complexity, to broad spectrum of individuals
  • Collaborative, creative and strategic approach to contributing new ideas and/or modifying existing concepts for improvement
  • Dedicated to quality client service and achieving complete customer satisfaction
  • Outstanding verbal and writing skills
  • Languages include English, Spanish and French

SKILL KEYWORD SUMMARY:

Program management project management organize director development training budget leadership communicate develop coach motivate lead strategy planning drive growth manage collaborate supervise measure make decisions deliver operations liaison administrator coordinate build project planning business analysis requirements gathering program management portfolio management resource management

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Program manager

Responsibilities:

  • Effectively prioritized workloads and schedules to maximize participation; garnered 50% participation rate
  • Elicited requirements, validated expertise and developed story boards based on instructor expertise

Confidential, Evanston, IL

Program manager

Responsibilities:

  • Gathered, calculated and analyzed quantitative and qualitative results of client survey and presented results to management
  • Managed multiple small projects simultaneously; planned and executed one to three monthly marketing events and committee meetings, constantly updated database and managed ongoing internal projects for residents

Confidential, Skokie, IL

Program manager

Responsibilities:

  • Met with management and assessed donor and Board recommendations to implement strategy for newly - created program
  • Traveled to all sites to ensure successful implementation of shared curriculum and initiatives
  • Coordinated cross-functional teams on project deliverable to 3,000 clients
  • Managed operating budget of $100,000; negotiated deals to deliver superior programs and professional development for 200+ staff
  • Hired staff and assigned resources to various sites based on need, ability and fit; retention rate rose 50%

Artist

Confidential, IL

Responsibilities:

  • Organized, planned and implemented variety of art shows from inception to completion; 18 shows to date

Confidential, Chicago, IL

Program manager

Responsibilities:

  • After understanding mission of organization and assessing local market, built the Chicago chapter in partnership with international executive director; promoting brand to key strategic partners and creating branded marketing materials
  • Organized local fund development, handled recruitment and managed budget
  • Met annual objectives; led weekly rehearsals and ensured members had memorized curriculum by national festival

Independent Consultant

Confidential, Chicago, IL

Responsibilities:

  • Organized and implemented Latin American conference in partnership with Confidential
  • Planned timeline and strategic implementation with key players at Confidential
  • Secured conference space and decided on format
  • Recruited and scheduled conference speakers from different Latin American countries
  • Ensured team participation and smooth running of conference on event day

Confidential, Chicago, IL

Program manager

Responsibilities:

  • Communicated project scope and vision, getting team working together toward common goal
  • Recruited team leaders; delegated responsibilities based on strengths; ensured tasks executed within budget
  • Promoted and marketed interdepartmental service line to over 100 internal clients, increasing usage of our services
  • Built trust through consistency in meetings and feedback; garnered 80% participation rate across five departments

Confidential, Chicago, IL

High Holiday Volunteer

Responsibilities:

  • Managed and organized small group of volunteers to ensure 1,800 people got great customer service and were welcomed warmly
  • Maintained flexibility and covered extra shifts and tasks as needs changed

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