EXPERIENCE SUMMARY:

• Has 10 years of IT industry experience in Production Support and Enhancement
• More than 2 years of experience to involve in leadership activities
• Well versed in UNIX commands and shell scripting
• Has experience in ORACLE (SQL and PL - SQL), Sybase Databases
• Well versed in Incident and Change Management process
• Has experience in both Banking and Insurance domain
• Personal skills include
• Communication and Interpersonal skills
• Problem analysis skills,
• Ability to work in a team

SKILL:

Domain: BANKING,INSURANCE

Programming Languages: SHELL SCRIPTING, Python, Core Java (Basic)

Operating System: UNIX,WINDOWS

Tools: /DB/Packages Oracle (SQL/PL-SQL),Sybase, Geneos, Udeploy

PROFESSIONAL EXPERIENCE:

Confidential

Project Lead

Responsibilities:

• Responsible for handling Incident and Request tickets
• Adhoc Reports Requested
• Bug fixing in the UNIX shell script
• JOB monitoring and Setup ITRS monitoring
• Impact assessment for Infrastructure changes
• Root cause analysis for the incidents
• Internal Process Automation and documentation
• Deployment Trouble shooting and Release process
• COB activities
• Knowledge Base Updation.

Technologies: UNIX SHELL SCRIPTING,SQL,PL-SQL, WebSphere

Tools: SQL Developer, Service now,ITRS,udeploy,Putty

Confidential

Application Handled: CFX,CMX,CSX,OPS,CAM

Team lead

Responsibilities:

• Responsible for handling Problem tickets
• Adhoc Reports Requested
• Bug fixing in the UNIX shell script
• Query Fine tuning
• JOB monitoring
• Impact assessment for Infrastructure changes
• Root cause analysis for the incidents
• Internal Process Automation and documentation
• Deployment and Release process
• People Management
• Co-ordination for 2 shifts APAC and EMEA
• Alert Automation
• Report Automation

Technologies: UNIX SHELL SCRIPTING,SQL,PL-SQL

Tools: SQL Developer, Service now

Confidential

Application Handled: IxPRS, iCAM, SLDI,CI-EDI, eFROI, UPSWCS,SCOOTR

Responsibilities:

• Responsible for handling user support tickets.
• Adhoc Reports Requested (Mantis)
• Bug fixing in the UNIX shell script
• Query Fine tuning
• JOB monitoring
• Impact assessment for Infrastructure changes
• Root cause analysis for the incidents
• Internal Process Automation and documentation
• Deployment and Release process

Technologies: UNIX SHELL SCRIPTING,SQL,PL-SQL

Tools: DB VISUALIZER,SERVICE CENTER,MANTIS

Confidential

Responsibilities:

• Online Transaction Monitoring
• Adhoc Reports Requested
• Develop and run the unix shell scripts for EOD Settlement Processing
• Base I and Base II Transaction Settlement
• Query Fine Tuning
• Analyzing the reason for declined transactions

Technologies: UNIX SHELL SCRIPTING,SQL,PL-SQL

Tools: PC EDIT PACKAGE