SUMMARY:

• Implemented Salesforce customer relationship management (CRM) project with a budget of $280,000 for Minority Business Development Agency at Confidential to help win a larger contract worth more than $7 million with the Confidential .
• Delivered planning, design, implementation and management of the complete redesign and modernization of the Drupal based Confidential website that earned the branch chief “Employee of the Quarter” award.
• Elicited and analyzed requirements, acquired solution components, architected solutions, tested and deployed, and supported customers in the use of the solutions to ensure customer satisfaction and gain referrals.
• Designed and developed an innovative label generation process for Confidential that outperformed the prior method resulting in a triple A rating for the barcode service, along with customer service sky rocking due to the reduction of print times from 4 - 20 secs to 2-4 seconds.
• Avoided risks through identification and implementation of best practices to eliminate compromising events.
• Project/Product Management
• Hands-on Technical Skills
• Streamlining Efforts
• Strategic Planning
• Prioritizing/Multi-Tasking
• Product Development
• Customer Relationship Management
• Content Management
• Shipping Services
• Waterfall/Agile SDLC Practice
• Project Budgeting
• Documentation Skills
• Association Management
• Traffic and Transportation
• Asset Management
• PMBOK/CMMI L3 Mgmt. Practice
• Process Improvement
• New Business Development

TECHNICAL SKILLS:

Project Management/ Scrum Master: Microsoft Project, Wrike, JIRA, GitLab

Programming Languages: C# (ASP.Net), VB, C, C++, Pro*C, SQL, T-SQL, Java, HTML, HTML5, XML, CSS, JavaScript, jQuery, Ajax, VBScript, CFScript

Content Management: Dot Net Nuke, SharePoint, Drupal

Customer Relationship Management: Salesforce, Siebel

Databases: SQL Server, Oracle, MySQL, Dbase, Access

Development Tools: MS Visual Studio .Net Framework 4 (C#), SQL Server Management Studio

Methodologies: Waterfall, Agile

Operating Systems: Windows

System Design / BA Tools: UML, Microsoft Visio, SQL Data Modeler

Reporting Tools: Crystal, SQL Server Reporting Services (SSRS), Innovative Labeling Solution1 using .Net

Utilities: Microsoft Office (Word, Excel, PowerPoint, Outlook)

Version Control: TFS, VSS, GitLab

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Technical Project Manager/Scrum Master

Responsibilities:

• Implemented Salesforce customer relationship management (CRM) Phase 1 project with a budget of $280,000 for Minority Business Development Agency to help win a larger contract worth more than $7 million.
• Deliver planning, design, implementation and management of Drupal/PHP based content management systems (CMS) to ensure projects are completed on time, under budget and exceeding customer expectations.
• Elicit and analyze requirements, acquire solution components, architect solutions, test and deploy, automate through CI/CD, DecSecOps, and support customers in the use of the solutions to ensure customer satisfaction.
• Avoid risks through identification and implementation of best practices to eliminate compromising events.
• Resolve issues through root cause analysis and change management to ensure business requirements are met.
• Effectively deliver project planning, scheduling, reporting, tracking, documentation, risk mitigation, and issue resolution to the Salesforce/Siebel CRM solutions, and Drupal/PHP web sites redesign, migration, upgrade, enhancement, and maintenance activities to increase project efficiency.
• Support winning proposals, create lively presentations and provide training on Capability Maturity Model Integration (CMMI) best practices to the development team to enhance staff skill levels.

Technologies: Drupal, Salesforce, Siebel, Oracle and MySQL

Confidential, Washington, DC

Principle Software Engineer

Responsibilities:

• Maintained and enhanced Global Shipping Software (GSS) for the Confidential, exceeding customer expectations for effective production support.
• Reduced printing time of mailing labels 75% by industrializing an innovative process and achieved highest barcode quality - triple A rating.
• Saved Confidential 30-40% in costs by replacing the existing Crystal option and achieved stringent quality standards.
• Reduced report generation time 50-75% by optimizing GSS data schemas and stored procedures.
• Decreased application runtime performance 30-50% by developing and refactoring feature sets.
• Designed and implemented the GSS Mailer API Web Services and documented its user manual which was adopted and a preferred option for bulk mailers.
• Prototyped Standard mail / Intelligent mail barcode for inclusion in GSS to enhance processing efficiency.
• Designed and developed new modules, integrated solutions with third-party vendors, trained developers, conducted testing, and handled help desk support to GSS customers to increase customer satisfaction.
• Provided operations and maintenance and enhancement support for web and desktop applications, and API and Windows services.

Technologies: ASP.Net (C#), SQL Server, TFS, HTML/CSS and Javascript

Confidential, Vienna, VA

Technical Consultant

Responsibilities:

• Managed and provided hands-on technical development and lead developers for outsourced projects for Association Management System (AMS) implementations.
• Interfaced with clients to define their e-business goals and objectives with strict attention to detail.
• Played a key role in developing plans for rolling out a customized solution within budget and timeline.
• Designed and developed modifications to the AMS base product to effectively fit customer needs.
• Re-designed and developed a single sign-on workflow for multiple clients to enhance organizational productivity.
• Designed the product-based questionnaire feature for the AMS Suite to increase product offering.
• Provided hands-on support utilizing extensive technical skills.
• Furnished software development life cycle support for clients such as International Franchise Association, California Credit Union League, American Urological Association, and American Society for Training and Development.

Technologies: ASP.Net (VB), SQL Server, VSS, HTML/CSS, Javascript and DotNetNuke

Confidential, Silver Spring, MD

Senior Programmer Analyst

Responsibilities:

• Provided support with functional and program specifications, analysis, design, prototyping, programming, maintenance, data modeling, testing, and deployment to enhance customer satisfaction.
• Delivered hands-on software development, and played a key role in database stored procedures and data mining activities.
• Software development life cycle support projects included:
• Operations and maintenance support of Innovative Bridge Research and Construction Program website.
• Developed Traffic Monitoring System for Confidential .
• Created truck routing and permit application for the Confidential .

Technologies: Classic ASP, ColdFusion, C/C++, VB, and ESRI/ Intergraph GIS tool sets.