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Global It Manager Resume

CAREER SUMMARY:

  • Information Systems Manager/Project Manager with 25+ years of significant experience managing Information Technology and Infrastructure projects globally.
  • Manage multiple projects simultaneously including virtual projects in addition to managing IT Department.
  • Migrating applications, infrastructure (IaaS) to the cloud (Public, Private, and Hybrid).
  • Migrating both Disaster Recovery solutions to the cloud (DRaas) and Data Centers to the cloud.
  • Experience includes managing IT Departments, Acquisition/Due Diligence, Greenfield Start Ups/Construction/Design, Business Continuity, Internet Security and Data Services, Infrastructure Projects, including the creation of detailed project plans, budgeting, gathering and documenting requirements and managing project time lines.
  • Adept at coaching and mentoring teams, setting network standards (hardware and software); acting as the primary liaison between business units, end - users and the technical team; gathering and documenting business requirements, performing risk assessments; and allocating resources and budgets.
  • Technical experience includes ‘hands-on’ experience as a Network Manager/Engineer, implementing and supporting a variety of LAN/WAN technologies, including TCP/IP configuration, server installation and configuration, and security experience.
  • Managing global mobility solutions Vendor negotiations, equipment roll outs/upgrades/updates, Mobile Device Management (Air Watch, MobileIron)
  • Possesses proven ability to quickly assimilate new technologies and new environments and manage people through conflict.
  • Exceptional written and verbal communication skills; and experience with strategic planning and departmental budgets.

BUSINESS EXPERIENCE:

Confidential

Global IT Manager

Responsibilities:

  • Ensure the efficient day-to-day operation of the Company’s Data Center through planning and coordination with vendors, managed service providers and IT.
  • Understand the change management process to implement system changes.
  • Coordinate seamless implementation of new hardware, software and maintenance releases. Performs equipment installations and relocation as required to support the business needs of the enterprise
  • Work collaboratively with the information technology groups to develop the design and implement the needed hardware and software solutions that quickly deliver the required business capabilities in the event of a disaster.
  • Participate in the creation of standards and procedures for the design, documentation and operation of the Data Center.
  • Direct and administer operations to ensure reliability and continuity to all system users.
  • Serves as point of escalation from the help desk and provides specific expertise in area of responsibility.
  • Serve as the owner of the BC/DR program delivering cost effective recovery solutions, developing specific disaster recovery test/success criteria, methods and procedures.
  • Responsible for coordinating and execution of regular audits and tests of the BC/DR plans.
  • Responsible for scheduling, coordinating and reviewing all data recovery simulations to assure that the existing plan will result in minimal or no business interruption.
  • Design and implement disaster recovery and business continuity procedures for re-establishing servers, databases, networks, systems and applications in the event of a disruption/disaster.
  • Mature the BC/DR practices at Peabody relating to the Information Technology areas
  • Work closely with key stakeholders in the business to identify and document their recovery requirements.
  • Coordinate and manage the activities of various groups with recovery related vendors (alternate site, off-site storage and other service providers) in the event of an actual declared disaster.
  • Perform periodic reviews with third party vendors on procedures and contracted services. Coordinate with vendors any changes needed to existing hardware and software to bring up the technology capabilities to the disaster recovery standards that have established.
  • Maintain healthy operating environment for facilities used to house/maintain technical infrastructure.
  • Maintain physical access controls for Peabody facilities, including lab environments, wiring closets.
  • Serve a central point of contact and maintain authorization for all 3rd party facilities.
  • Perform and analyze disaster simulations for the prompt restoration of services.
  • Conducts production recovery in the allotted time from a Business Continuity and/or Disaster event.
  • Successfully conduct annual Disaster Recovery tests.
  • Proactively identify potential issues in the production environment and help recommend solutions.
  • Prepare and ensure accuracy of documentation, procedures manuals, and troubleshooting documentation.
  • Responsible for Incident, Problem, Change, Request platform, processes and procedures (ServiceNow).
  • Interaction with Infrastructure and Service Delivery to evaluate and recommend changes for improving performance.
  • Assists with production hardware and software system upgrades and installations.
  • Act as technical lead on projects by maximizing project resources

Confidential

Enterprise Infrastructure Support

Responsibilities:

  • The primary purpose of this position is to manage a geographically dispersed team of support analysts that are responsible for the support and maintenance of the following Confidential technologies:
  • The Confidential Manager oversees the reliability and availability of the Unified Communication technologies and aligns with the Enterprise IT Strategic plan. The Confidential Manager will also partner with Confidential Engineering team to understand future releases/upgrades and ensure we proactively operationalize the maintenance of these systems and fortify our environments prior to release.
  • Provide “best in class” Incident Management Service and Support for Unified Communication Environment, covering the entire Confidential Enterprise Globally.
  • Leverage industry best practices based on ITIL - Information Technology Infrastructure Library
  • Manage the Operations team responsible for:
  • Confidential telephony solutions including Avaya and Cisco PBX, Call center technologies, etc
  • Avaya/Cisco Voicemail platforms
  • Microsoft Exchange
  • Office Communication Server
  • Blackberry Enterprise Server
  • RightFax
  • Video Telepresence
  • Audio/Web Conferencing
  • Digital Signage
  • As the Confidential technology landscape grows, the Confidential manager must plan, implement, and oversee the use of global external resource providers (vendors/contractors) to augment staff and/or provide managed services
  • Partner with the Engineering team to ensure that an efficient transition occurs when transferring ownership of a technology from Engineer, Delivery to Support.
  • Ensure the entire Operations team fully understands and adheres to the deployed ITIL functions across the enterprise.
  • Oversee the support and maintenance of all Confidential technologies across the enterprise
  • Ensure successful integration/removal of Confidential acquisitions/divestitures by establishing telephony/messaging standards/guidance(including costs, technology standards, processes, etc).
  • Ensure successful integration/removal of Confidential acquisitions/divestitures by establishing telephony/messaging standards/guidance(including costs, technology standards, processes, etc).
  • Drive continuous improvement to avoid outages and provide the highest availability possible.
  • Provide technology leadership to support Confidential solutions that meet or exceed SLA for performance and uptime.
  • Responsible for maintaining the Confidential Balanced Score Card with all the Key Performance indicators
  • Build organizational capability within the Confidential team by /mentoring employees as well as hiring top talent when necessary and effectively managing low performers.
  • Partner with SIS and various Confidential Stakeholders to ensure materials exist for End Users.

Confidential

Manager Site Infrastructure Support/Project Manager

Responsibilities:

  • Provide expertise in IT Infrastructure (PC, printer, network, server, mobile devices, phone systems), with significant expertise in PCs and peripherals.
  • Possess significant expertise in service desk operations and IT Service Management (ITSM), including Incident, Problem and Change Management. Understanding of and drive QOS metrics and continuous improvement into the Zone, and possibly within Region, to enhance and improve performance. Liaison between IT and site management to drive standards, influence financial and reduce business risk and also assist in resolving serious IT Infrastructure issues with the sites within the Zone. Responsible for IT Disaster Recovery plans for the sites within the Zone.
  • Responsible for leading large size team of Site Infrastructure Support analysts, and Zone Supervisors, including day-to-day management, performance reviews and counseling, career development planning, regular staff meetings and 1 on 1 meetings. Team members may be in the same site or different sites within the South Central Confidential .
  • Drive for results to meet and exceed expectations, while understanding that Customer Service is of utmost importance.
  • Oversees the provisioning of timely, reliable and cost effective support at all locations within the Zone.
  • Serves as the escalation point of contact for site infrastructure support for sites within the Zone. Lead large size application, infrastructure and OPEX initiatives as needed related to site infrastructure within the Zone.
  • Provide Site Infrastructure Support at sites and is the escalation point of contact for Site Infrastructure at the sites within the Zone.
  • Provide direction, reinforce IT Strategic Plan and provide leadership to SIS staff within team.
  • Provide guidance for more complex issues. Acts as escalation point within primary sites for IT infrastructure issues.
  • Directs 2nd level support as applicable for site infrastructure hardware and software within the Zone.
  • Ensure appropriate deployment of standard ITSM processes of Change Management, Incident Management, Problem Management and project management to drive efficiencies, improve customer satisfaction and drive green operational metrics.
  • Partner with Asset Management related to a) accurate tracking and timely lease returns for PC hardware and b) PC software standards and license compliance.
  • Responsible for IT budgeting, forecasting and spending within Zone for SIS and site IT budgets.
  • Promote use and improvement of SIS Knowledge Base and Enterprise Resource Group.
  • Foster the of customers with each interaction.
  • Project Management - Managed IT Infrastructure project for Eaton’s acquisition of Confidential ’s 36 sites worldwide over a 1 year period. Then worked on the regionalization of IT services for the same locations.
  • Manage infrastructure and application projects as assigned

Confidential

Global IT Manager

Responsibilities:

  • Plan, organize, and manage staff (18 direct reports and 50 functional reports) and overall operations to ensure the stable operation of Bussmann’s Global IT infrastructure.
  • Developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems.
  • Responsibilities also include support for Main Division Warehouse and manufacturing sites, maintain/upgrade WMS platforms and provide enhancements as needed/recommended.
  • Implemented VOIP Globally.
  • Upgraded WMS/DCS platforms multiple site globally, consolidated equipment/resources.
  • Upgrading/standardizing network infrastructure worldwide and have implemented an upgrade path for the entire Division.
  • Acquisitions - IT Due Diligence, Conversion/network/systems upgrades SAP Integration to corporate network provide direction/ to IT staff and users
  • Disaster Recovery/Business Continuity - Have relocated numerous locations (in excess of 250 employees) to Disaster Recovery Sites while maintaining normal business operations
  • Manage Division Data Centers operations worldwide (US, Asia, Europe, and South America).
  • Design/Build/Implementation of new facilities domestic and international. (Data Centers, Network Infrastructure, Telecommunication and business systems)
  • Virtualization of Division Headquarters and deployment to entire Division for Disaster Recovery.
  • Budgeting - Recommend and approve infrastructure projects and determine IT budget for Division
  • Project Management - Managed IT Infrastructure project for Eaton’s acquisition of Confidential ’s 36 sites worldwide over a 1 year period. Then worked on the regionalization of IT services for the same locations.
  • Manage infrastructure and application projects as assigned

Confidential

Regional Technology Manager

Responsibilities:

  • Responsible for 3 Call Centers and a Software Development Site in the Health Care field.
  • Two of the Call Centers were supporting Commercial Health Plans and the other was supporting Medicare. I managed the support teams (16 direct reports) at each location.
  • Strict Customer SLAs and ensuring HIPAA requirements were maintained.
  • Successfully passed numerous security audits by the MHS and each customer.
  • Managed multiple projects involving infrastructure upgrades (HP Virtualization, Network/VOIP) and relocating equipment and resources to other locations.
  • Responsible for IT budgets at each location and supervising teams at each location.
  • Rolled out Help Desk improvements to each location and created issue database to track recurring issues to determine root cause and provide solutions.

Confidential

Information Systems Manager

Responsibilities:

  • Directed an effort to develop Network Standards (Hardware/Software).
  • Confidential Implementation.
  • Directed a one year Shipping Software Integration project
  • Led a Network Security/Remote Access (Cisco Pix Firewall/VPN) Implementation
  • Completed the research and managed the upgrade/installation of a SAN/Back Up system.
  • EDI Integration Utilizing Sterling Commerce, Vsync and Great Plains.
  • Managed a 6 month CRM Implementation of SalesLogix Software. Completed subsequent upgrades and integration with Great Plains.
  • Oversaw/implemented/administered an ERP/Great Plains Implementation and Version Upgrades. Subsequent version upgrades from v6.0 to present v9.0.
  • Windows Servers OS Upgrade from v .
  • Managed an Exchange Server Upgrade from v .
  • Led a Website conversion project from Open Source Linux (SUSE) to HTML.
  • Performed daily administration, planned/performed upgrades and on ERP/CRM systems
  • Ran several other projects to include: Project Server/SharePoint Server Project, MS SQL Server Installation, and a conversion project from hosted email to in-house Exchange.
  • Responsible for security of the facility and network. Maintain/perform security audits and security procedures, and manuals.
  • Conduct necessary audits in accordance with ISO .

Confidential

Network Administrator

Responsibilities:

  • Accomplished 98% uptime on network computers and completed all projects on time and under budget.
  • Took departments from one PC to a fully integrated network, then through corporate re-do all of network to attain consistent protocols and software.
  • Provided technical network, hardware and software support/troubleshooting to all three manufacturing plant shifts for automation software.
  • Performed server/LAN/WAN optimization.
  • Managed cost containment/quality control.
  • Performed extensive analysis and managed projects simultaneously.

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