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Senior Digital Program Manager Resume

SUMMARY:

Over 28 years’ of Information Technology experience in business development, consulting, leadership and management; with consistent delivery of small to large complex programs/projects. Proven abilities to lead and manage cross - functional and cross-disciplinary teams in both Waterfall and Agile environments. Over 5 years’ experience as an Entrepreneur providing relational database, ERP consulting services. Over 10 years’ of experience with developing standard training material and teaching PMP exam prep sessions for Global resources.

PROFESSIONAL & CORE COMPETENCIES:

  • Project/Program Management Social Collaboration Organizational Skills
  • Transformation Management Client Facing Ability to Work Remotely
  • Forecasting & Budgeting Vendor Management Innovative Thinker
  • Digital Marketing Technology Build & Lead Teams Leadership Skills
  • Data Center Relocations Process Improvements Facilitator/Trainer
  • Data Migrations Coaching & Mentoring
  • SAP Cloud Transitions Stakeholder Management

PROFESSIONAL EXPERIENCE:

Confidential

Senior Digital Program Manager

Responsibilities:

  • Managed and oversaw Digital Technology business specific programs consisting of 22 projects and initiatives relating to Confidential Bluemix DevOps, Adobe Marketing Cloud, Adobe Target, Adobe Audience Manager and Adobe Analytics. Adobe Enterprise Manager, Data Caching, Adobe and Oracle Upgrades, Identity Access Management, Mobile, etc.
  • Chaired integrated meetings with the IT Business Leads, IT Lead, Product Owners & Managers to plan and align product objectives, priority and feasibility for each release cycle
  • Provided executive program status to Senior IT Director on a bi-weekly basis
  • Worked closely with Finance Team to ensure budget was tracked and monitored labor reports for the program
  • Worked closely with Finance Team to ensure projects were in compliance with IT Task Standardization
  • Collaborated with the Business to deliver value by bridging and improving IT
  • Participated in effort to transform IT Program Management Team to Product Delivery Organizational Team
  • Managed cross functional teams consisting of Project/Program Managers / Scrum Masters
  • Managed and coordinated activities for Solution Delivery Life Cycle (SDLC) for Agile Adoption.
  • Collaborated with teams on initiatives to shorten deployment cycles; leveraging behavioral driven development
  • Communicated Project Health status to Senior Leadership and Program Management Office (PMO) weekly
  • Communicated monthly program status to IT Leadership utilizing Rational Portfolio Manager (RPM)
  • Work closely with PMO on multiple Program and Organizational Initiatives
  • Developed and maintained strong collaborative relationship with Adobe vendor and stakeholders
  • Work closely with Project Managers to track forecasts versus actuals
  • Collaborated with Product/Project/Program Managers to roll-up status to the Project Management Office
  • Developed and maintained Standard Operating Procedures (SOP) for the Digital Foundation program
  • Ensured quality assurance for changes to scope baseline for leadership approval
  • Collaborated with Program Management Office on release initiatives and status reporting
  • Developed and implemented process improvement initiatives to increase organizational productivity

Confidential

Senior Project/Program Manager

Responsibilities:

  • Managed multiple End to End (E2E) complex hybrid cloud projects for timely completion; contract value range 700K to 4.1M. Span of control 30 resources.
  • Led, managed and coordinated cross-functional US and Global teams to implement Confidential B2B Cloud Integration utilizing SAP NetWeaver and SAP HANA Cloud on Confidential Bluemix.
  • Migrated legacy SAP environment to IaaS and PaaS clouds for SAP ERP ECC, CRM, Fiori, GRC and Convergent Charging applications.
  • Improved Data Center efficiencies consolidating legacy infrastructure using VMWare Cloud Foundations
  • Improved customer satisfaction and regained customer confidence through stakeholder management resulting in on time delivery. Met impossible deadlines. Resulting in cost-savings for the customers
  • Developed business case for stakeholder agreement to proceed with the project.
  • Managed activities for stakeholder, requirements and gap analysis
  • Managed and communicated dependencies, issues and risk early to all stakeholders; implemented and directed actions to achieve resolution in a timely manner
  • Enhanced communication on project health by developing and presenting dashboard status reports to upper management and to the customer
  • Advanced troubled projects by developing team cohesiveness and improved customer’s level of confidence
  • Developed and maintained holistic project tracking documents to integrate all aspects of the project
  • Took the initiative to develop processes and procedures that enhanced performance of new project managers within the organization; shared processes and procedures within the corporate social network
  • Adhered to internal /external change management, governance and best practices throughout project lifecycle
  • Coached and mentored several PMs for Confidential ’s Senior Project Management Certification
  • Led and coordinated PMP training for US and Global Confidential employees twice a year.
  • Developed standardize training material

Confidential

Senior Project/Program Manager

Responsibilities:

  • Managed and directed IT complex Transition and Transformation projects and programs ranging from 400K to 45M. Span of control ranged from 10 - 100 US and Global multi-disciplined resources
  • Managed, negotiated and cultivated positive relationships with various incumbents, partners and third party vendors for successful completion of Transition and Transformation activities
  • Managed and led Transitions for Knowledge Transfer projects; build Citrix infrastructure for support takeover.
  • Managed and led Transformations for Data Relocation, Data Migrations, Infrastructure, Lift & Shifts
  • Managed activities for stakeholders, process, requirements and directed gap analysis
  • Read and adhered to customer contractual agreements; transposing contract project scope, deliverables and milestones into project charter/business case for review with all stakeholders for agreement
  • Collaborated with Finance Team on quarterly forecasts. Worked with Project Managers to monitored labor reports.
  • Developed standardized processes and procedures and conducted phase gate reviews for the success of transition and transformation deliverables
  • Observed needs within the organization and took the initiative to develop standardized project plans, processes and procedures; this enhanced existing business systems and customer experience
  • Managed and monitored project financials and presented forecast outlook quarterly
  • Actively evaluated and monitored project scope changes and gaps. Adhered to change management processes.
  • Adhered to internal /external change management, governance and best practices throughout project lifecycle
  • Maintained IT security audit and operational readiness for all projects
  • Closed projects successfully and obtained customer sign-off
  • Developed and standardized PMP training material for the overall organization
  • Led and coordinated PMP training for over 100 US and Global Confidential employees twice a year

Confidential

Senior Oracle/SQL Server/ERP Project Lead

Responsibilities:

  • Project managed and directed database implementation activities for multiple complex projects ranging from 500K to 10M. Span of control ranged from 10 - 30 US and Global multi-disciplined technical resources
  • Installed, implemented and managed Oracle Financials and Human resource ERP applications.
  • Managed, negotiated and cultivated positive relationships with various incumbents, partners and third party vendors for successful implementation of Oracle and SQL databases and Baan ERP activities
  • Read and adhered to customer contractual agreements; transposing contract project scope, deliverables and milestones into project documentation for review with database team for agreement and sizing
  • Subject Matter Expert for Transitions involving Oracle and SQL Server Databases.
  • Developed standardized processes and procedures to enhance implementation activities
  • Observed needs within the database and ERP organization and took the initiative to develop standardized cookbooks for new database administrators and ERP implementers to on-board quickly
  • Managed and monitored teams activities and reported to upper management
  • Member of the change management board responsible for the approval/rejection/tracking of changes

Confidential

Senior Program Manager/Consultant

Responsibilities:

  • Managed and directed organizational operations, projects and services for range of Oracle and EPR clients. Project values ranged from 200K - 500K.
  • Member of the Gwinnett Chamber of Commerce
  • Developed operating strategies, plans, processes and procedures to enhance customer’s experience for continuous delivery of value.
  • Generated new business; negotiated contracts with clients and increased client base with Higman Healthcare, South Fulton Medical Center and Ross Systems.
  • Forged affiliations, partnerships and strategic alliances to increase program success with Oracle, HP, Anixter and others.
  • Marketed organizations success through established reputation and social media for repeat business.
  • Implemented Oracle and SQL Server on customers various platforms. Migrated data and trained customer on the new product
  • Held C-Level meetings, providing project health status on a weekly basis.

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