Professional Summary

Dedicated and technically skilled business professional with over five years of resourceful manager skill sets developed through small and complex projects
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced experience as a hands-on leader with the able to keep team members focused and productive to complete project objectives and tasks. Experienced with WBS, SLA, MS Project 2007 and Sharepoint.

Experience with Office Visio
Teambuilding & Supervision
Staff Development & Training
Able to lead a team effectively and efficiently to meet deadlines

Report & Document Preparation
Spreadsheet & Database Creation
Working knowledge in Active
Directory
Understanding of the Project Life
Cycle

Records Management
Project 2007
Conflict Management
Determined, Responsible and
Focused
Budget Tracking and Scheduling

Professional Experience

Confidential,

Project Coordinator (Epic Implementation) April 2012 to November 2012

• Managed and monitored various activities such as task lists, budgets and schedules
• Worked with team members to communicate project changes and requirements (Performing Integrated Change
Control)
• Work to keep project in scope
• Establish quality standard for the desktop support components to be used in the organization
• Responsible for site surveys and walk through to assess and gain a firm understanding for the business, stakeholders, solution, and transition requirements
• Being involved in project from the planning to closing stages
• Responsible for hire and training project team members
• Created floor plans in Visio
• Worked in Microsoft Project 2007 developing schedules and charts, as well as tracking budgets up to $2M. Utilized bottom-up approach to create schedules (WBS).
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives (Communications Management).

Senior Desktop Analyst, December 2011 to April 2012
• Setup video conference for remote offices
• Trained team members on new software
• Imaged PC/Laptop to be deployed
• Setup RSA key/software fobs
• Managed Sophos antivirus console
• Assist implementation of effective policies and procedures for IT
Department (wrote SLA and had them approved)
Research and evaluate technology solutions and present
recommendations for improved system operations
Played key role in design and development activities to ensure
software requirements
• Adding, storing and retrieving documents in Sharepoint.
• Provide training to users on handling the system and networks proficiently
• Coordinated logistics of set up and rollout of machines with no downtime for users, as well as planning for
training on new operating system, while ensuring no loss of data/files/key program
• Provided weekly reports/status meetings with the Director to discuss issues and possible resolutions.
• Introduced multiple helpdesk process efficiency projects such as PC rollouts.
• Managed, lead and organized, assigned Tech-team projects such as server and office moves.

Confidential,

Pastor and Leader, August 2009-Current
• Appoint, Grow and train community and church leaders
• Develop and grew the ministry from 7 to 100+
• Complete monthly finance and budgeting analysis reports
• Conduct leadership conferences promoting, communication,
conflict management, planning, and decision making
• Plan and organize Service Schedules, volunteer opportunities,
weekly sermons, community outreach activities/programs, and
team building workshops
• Assign appropriate delegations to Staff and board members in
order to strengthen their weaknesses and enhance their
strengths.

Volunteer
¬ Ministered, counseled, and mentored to the youth at multiple
churches throughout the United States
¬ Appointed President of the National Youth Interdenominational
Fellowship Ministry in 2003

IT Support Lead, December 2008-December 2011

• Reported to the Director of Information Technology, responsible for supervising Help Desk team and ensuring
proper computer operation so that end users can accomplish business task
Review daily problem management tool to ensure team consistency regarding troubleshooting methods, accuracy of
call log, and ticket resolution
• Headed implementation of new help desk tracking system project (SDLC Cycle)
• Headed the XP migration Windows 7 project ( checking system requirement and application compatibility)
• Managed the company’s Technical Support Call Center.
• Provided prompt and courteous feedback to all technical support inquires via email and phone
• Assisted all users with policies and procedures for setting up conference calls, new accounts, web/network
presentations and voice mail.
• Setup new employee user profiles and accounts with the assistance of the Network Administrator via Active
Directory
• Assist in Designing and maintaining the company website/Intranet
• Maintain, developed reports, and conducted inventory audits of equipment and supplies(Assets Management )
• Resolved Cellular devices (Blackberry, IPhone and Droid) issue
• Work with the BES server
• Provide technical support and installation for Terminal and PC systems, network devices and specialized
applications through remote access software when plausible for 12 facilities. As well as Manage all network
hardware and equipment, including routers, and switches

System Data Monitor, May 2007- June 2008
• Supported over 300 end users within the Special Education Department of all Baltimore City Public Schools, including school administrators, psychologists, teachers, and teacher aides
• Trained in and supported two proprietary applications: SETS and CTE; these were used to track progress, doctor’s appointments, disciplinarian actions, programs, and actions of each student enrolled in the Special Needs programs
• Used HEAT ticketing tool to document all technical issues from calls and emails
• Worked as a tier 2 helpdesk analyst; Accepted escalated calls from the tier 1 analysts and pushed unresolved issues to the tier 3 specialists
• Added and deleted users with WIZARD; also used this program to reset users’ passwords
• Worked remotely to remove old files and upgrade both SETS and CTE
• Used Dameware to remote support end client’s computers

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Bachelor of Arts: Music Education Date August 2003-May 2007

Master of Divinity Date August

Member of The Project Management Institute(PMI) and Project Mgt Certification