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Project Manager Resume

Missoula, MT

SUMMARY:

  • Senior project management professional experienced in leading cross - functional technical project teams of up to 150 people with demonstrated success delivering program value.
  • Built and led a project management organization (PMO) with eight project managers overseeing $16M in account revenue.
  • PMP, CSM (agile), MBA.
  • Military veteran.
  • Strategic projects Team leadership Client relationship management
  • Stakeholder management International customers Vendor management
  • Transparent communications Project meeting facilitation Managing by influence
  • Business cases Presentations Budget management

TECHNICAL SKILLS:

MS Office: Teams, Word, Excel, Outlook, MS Project, Visio, SharePoint Dynamics CRM (Customer Relationship Management) Trello (Kanban), Slack, Spark, Easy Projects

PROFESSIONAL EXPERIENCE:

Confidential, Missoula, MT

Project Manager

Responsibilities:

  • Direct a portfolio of products and develop business cases for strategic projects. Develop product strategy with executive team and proactively drive project execution.
  • Analyze corporate financial statements and apply financial analysis to projects and budget.
  • Define project tasks and collaborate with interdepartmental teams on business requirements including customer service and support, finance, technology and product to ensure effectiveness for strategic projects.
  • Drive testing of project results with all stakeholders, internal and external.
  • Lead and facilitate interdepartmental team meetings.
  • Create transparent communications with stakeholders and provide reporting and metrics on programs.
  • Work with external vendors on projects, budgets, and driving project value.
  • Project management leader for 25 new products and multiple product upgrades contributing to corporate growth.
  • Drove development and launch of new B2C and B2B services resulting in 10% improvement in customer satisfaction.
  • Led a cross-functional project team growing signature business service to $1.2M in annual revenue.
  • Selected by CEO to manage a strategic program that integrated an acquired company into operations, leading the activities of 10 departments and eliminating a recurring $500k expense.
  • Employing financial analysis managed $1.25M annual advertising, promotion and events marketing budget.
  • Mentored three people and directed the program management over 50 annual events and two major multi-media advertising campaigns increasing market awareness and familiarity.
  • Built alliances and partnerships with executives, directors, peer managers and many others contributing to successes noted above. Recognized for excellent meeting facilitation skills.

Confidential, Bothell, WA

Director of Program Management

Responsibilities:

  • Collaborated with the sales and executive teams on strategic programs including customer contract negotiations, project plans and workflows, program reporting, product delivery, ongoing customer support and relationship development.
  • Worked with international virtual project teams in Europe and Asia. Worked directly with vendor representatives to meet customer and corporate objectives.
  • Hired and led an eight-person customer-focused project management team essential to winning and supporting 80+ service providers and $16M in revenue.
  • Promoted to Director of Operations.
  • Facilitated productive customer relationships while delivering over 20 major and minor software product releases.
  • Hosted monthly customer information session resulting in increased customer satisfaction as communicated to CEO.
  • Led team building third major software product release contributing to continued account growth.

Confidential, Seattle, WA

Senior Program Manager

Responsibilities:

  • Proactively managed all aspects of airline customer (client) relationships including proposals, purchasing, contracts, and budgeting.
  • Collaborate with executives on customer account strategy. Worked directly with airline customer accounts such as American Airlines and international such as Japan Airlines and Korean Airlines.
  • Led inter-departmental teams that designed, implemented and supported hardware and software. Worked directly with vendor representatives implementing program objectives.
  • Promoted to Senior Program Manager for the company’s largest customer ( Confidential 500) and representing over 50% of division’s revenue.
  • Recovered $1.1M in contracted revenue commitment from large customer owed to Confidential & Confidential Wireless.
  • Managed six international customer accounts in Asia and South America, successfully managing the post-sale delivery of over $8M in equipment and services.
  • Reorganized the product inventory tracking process resulting in the recovery of refurbished equipment for resale to customers valued Confidential $300k+.

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