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Project Manager Resume

Houston, TX

SUMMARY:

  • A poised and proven leader with the ability to analyze complex situations and develop creative solutions in demanding environments.
  • Recognized for superior performance during a 31 - year airline/aviation career.
  • Extensive experience in project management, scrum master, business analysis,, and sales with proven success delivering multi-million dollar programs and projects.
  • A cross-functional project professional, respected by senior management, colleagues and business partners.
  • Results-driven, versatile scrum master/project-management professional with scrum and proven track record in increasing productivity, quality, and customer satisfaction.
  • Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.
  • Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.
  • Decisive, energetic, focused team leader/player who leads high-performing teams through complete implementation process.

AREAS OF EXPERTISE:

  • Project methodologies:
  • Agile
  • Scrum
  • Kanban
  • SDLC - System Development Life Cycle
  • Waterfall
  • Project Processes:
  • Initiation
  • Planning and Scheduling
  • Execution
  • Control
  • Closing
  • Tracking and Reporting
  • Communications
  • Business assessment
  • Analysis of business problems/needs
  • Scope/requirements definition/user stories
  • Client/Customer service and support
  • Product Backlog
  • Release Management
  • Testing
  • Quality Assurance
  • Implementation
  • Full development lifecycle
  • SDLC - System Development Life Cycle
  • Technologies
  • Microsoft Office
  • Project
  • Excel
  • Word
  • Access
  • JIRA
  • TFS - Team Foundation Server
  • ALM - Application Life Management
  • SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Project Manager

Responsibilities:

  • Executed global enterprise-wide project for Confidential ’s $3M investment in security fraud.
  • Prevented theft of miles from business and leisure customers’ accounts by identifying system flaws, which allowed entry by internet hackers.
  • Originated and directed a global cross-functional team of analysts and project managers.
  • Enabled deployment of 56 projects to support the business needs of online and mobile applications.
  • Forecasted and managed multiple global projects up to $5M to ensure completion within allotted budget.

Manager

Confidential

Responsibilities:

  • Oversaw the planning, design, testing and execution of all operations and development of industry leading sales applications.
  • Transformed sales manager’s process efficiency, increasing annual sales by $650M.
  • Designed and facilitated classes for 450 sales managers.
  • Streamlined work administrative activities of sales managers increasing productivity.

Project Manager

Confidential

Responsibilities:

  • Implemented an online tool allowing real time view of contracts and reports for travel agents.
  • Spearheaded improvements in tracking of tools for sales managers driving utilization quality and quantity control.
  • Identified a gap in waiver code assignments and eliminated duplicate entries and double processing.
  • Led the implementation, development and negotiation of a new contract for a ticket-printing vendor resulting in an annual savings of $1M.
  • Worked with outside vendor on implementation of audit system eliminating manual processing and increasing annual revenues of $25M.

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