SUMMARY:

• Visionary Senior IT Program Manager with 10+ years’ experience simultaneously overseeing projects from conception to completion and negotiating with vendors, clients, and stakeholders to ensure continued client and firm profitability.
• Competent at working under pressure to carry out projects under a $5M budget requiring up to 800 - man hours.
• Well-versed in strategic written and oral communication.
• Available to travel 25% or more.

AREAS OF EXPERTISE:

• Project/Program Management Data Center Migration /buildout IT Presentations
• Staff Development Infrastructure Analysis/Audits Vendor Negotiation
• Project Feasibility study Business Process Improvements Cybersecurity Rollout
• Budget Management Written & Oral Communication (ETL) processing

PROJECT MANAGEMENT PROFICIENCIES:

Documentation: Business Case, SOW, Project Charter, RACI, WBS, Communication plan, Project Management Plan, Action log, Risk and Issue Register, Lessons Learned Review, scope, schedule and cost baseline, Budget & Status Reports, Wireframe, Fixed Price Projects

Project Management Tools: MS Project EPM, Servicenow, Clarity, Jira, LeanKit, WBS

Methodologies: SAFe, Agile, Waterfall, Scrum, Hybrid Waterfall and Agile, Kanban LeanKit

BI tools: Microsoft Power BI, Pro Excel (Dashboard, Macro, Vlookup, Pivot), Smartsheet

Technology: Private, Public and Hybrid cloud (AWS, Azure), Multi factor Authentication, DataPower, Oracle Access Management Palo Alto, Juniper, CRM, Call Center, Oracle ERP, Wireless

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Information Technology Project Manager

Responsibilities:

• Acquired key projects, i.e., the POC of Cybersecurity Duo Confidential and Statewide rollout plan, which required finalizing the architecture design and schedule, tracking progress, documenting risks, and closing on time and in budget.
• Conducted user seminars to increase awareness and minimize post implementation issues.
• Devised communication plans, Helpdesk support criteria, FAQs, and first-time user enrollment instructions.
• Avoided micromanagement at all costs; instead, encouraged employees to realize the better in themselves.
• Accomplised business requirement gathering by gaining support form state agencies (MDTHINK, CSA, SSSA and FIA).

Confidential, New York, NY

Product owner/Senior Program Manager .

Responsibilities:

• Exicuted 12+ enterprise level of application releases using SAFe Agile.
• Coordinited IT infrastructure integration, and aplication repurpose during enterprise business acquisition.
• Developed new sharepoint Wirefreme Mockup design, and seek final approavel for the enterprise level rollout.
• Analyzed 1100+ Sharepoint URLs site collections using advance Excel and Power bi tools, data size, inactive sites and user access to build migration strategies from SharePoint within deadline
• Developed zero downtime migration strategy, maximized productivity and reduced 25% of migration time by developing intranet application to collect user’s claim, validate/delete and approval for migration.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Compiled and presented materials and presentations in support of department initiatives.
• Liaise vendors and developers during ETL FTP server build, Data mining, Data mapping and migration to mainframe.
• Expertly integrated business requirements and IT infrastructure for new or augmented agile projects or products.

Confidential, New York, NY

Senior Project Manager

Responsibilities:

• Managed and executed four contact center migrations from Confidential, Siemens, Confidential to Cisco Confidential platform; developed requirements regarding number of supervisors, agents, call flow, wait time, call back options, IVR etc.
• Oversaw Agile Ebonding SDLC of application Remedy ticketing system to ETMS Connect & Confidential .
• Directed cross-functional teams to achieve project objectives, regularly report on status, and manage projects through the entire life cycle.

Confidential, Morristown, NJ

Senior Project Manager

Responsibilities:

• Consulted and followed up with staff while organizing and planning Sprint schedules.
• Reported urgent budgetary control, project matrix, and risks at client meetings.
• Handled merger logistics, i.e., educating staff, routing operations, and devising criteria.

Confidential, Franklin Lakes, NJ

Jr. Scrum Master / Project Manager

Responsibilities:

• Executed 10+ complex applications, global resources, and migration sprints to the AWS cloud using Agile (SAFe). Successfully migrated ~430+ servers (i.e.ORACLE) to the AWS Cloud.
• Controlled the following projects from conception to completion: Data Center Relocation/Re-platform , ORACLE ERP Database migration, Middleware (DataPower, Oracle Access Manager), and Citrix.
• Executed DataPower and citrix migration in two phases: pilot and final migration.
• Led Middleware team to develop PoC based on a virtual platform and eliminate downtime. Closed gaps between Middleware configuration, SSL s, and port mapping to produce F5 and Firewall configurations.
• Updated ServiceNow CMDB inventory to reflect change control requests and Asset management.

Confidential, Mountain Lakes, NJ

Senior Project Manager

Responsibilities:

• Negotiated with vendors on storage and hardware requirements to fulfill line-by-line playbook instructions.
• Migrated 350+ applications hosting servers and 80+ Citrix servers to a Private Virtual Cloud.
• Utilized ServiceNow IT Service Management system to to factcheck audit points and CMDB updates.