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Director Program/ Project Management Resume

Berkley Heights, NJ


Results and client service - oriented leader with more than 20 years of experience in Quality Assurance, Release and Sr. Project /Program Management.


  • PMO-based Implementation and Leadership
  • Offshore/Outsource Project Model
  • Large-scale Program Management
  • Change Management, Release Management Disciplines
  • PMI-based Project Management Methodologies
  • Managed Services and Consulting business models
  • Large-scale Quality Assurance Management
  • Software Development Lifecycle Management
  • Tool knowledge - Google suite, MS Office, Strong Excel skills, Jira, Confluence and SharePoint
  • Agile Project Manager with Scrum and Kanban processes


Confidential, Berkley Heights, NJ

Director Program/ Project Management


  • Direct, plan, and control all activities and staff of a project support area and has full management responsibility for performance and development of subordinate staff in accordance with corporate strategic directions.
  • Oversees scheduling, team building, and maintains working relationships with functional areas outside of IT.
  • Develop, plan, and schedule projects, and coordinates the activities of the area with other managers in the IT function.
  • Collaborate with business unit leaders, resource leads, and service managers to develop and manage project and program budgeting and cost estimation approaches, resource allocation, and reallocations.
  • Engage with cross cross-functional business leaders to objectively analyze the organization’s ability to absorb change and adopt project and programs post-deployment.

Confidential, Holmdel, NJ

Sr. Program Manager


  • Organize and facilitate project roadmap ideation/planning, daily stand-ups, reviews and product owner engagement.
  • Developed and adapted business processes across Care, Service Delivery and Sales organizations for three separate platforms at Confidential Enterprise, Confidential Essentials and Confidential Residential Units
  • Facilitated discussions with QA Management to uncover hidden testing scenarios and development of detailed test scripts establishing appropriate test data to ensure that the expected results were being met.
  • Liaison between business process owners, technology experts, project managers, and vendor resources in designing and implementing solutions.
  • Provided overall leadership across multiple programs, resources allocation and budget management throughout the organization for Waterfall, Agile and DevOpps methodologies for frontend and backend development systems.
  • Collaborated cross-functionally & inter-departmentally to administer team structure for successful delivery across the organization. Provided oversight in the portfolio review, re-prioritization, systems/IT analysis, and optimization.
  • Streamlined and managed configuration management (CM) for up to date builds and updates for all lower environments.
  • Build trusted and managed relationships with product owners and stakeholders to ensure alignment on business objectives, change control process and project deliverables.

Confidential, Union City, NJ

Senior Business Analyst


  • Served as a liaison between store managers and Business Services and IT.
  • Led business area in technical discussions involving implementation of library of process, and risk and controls used in multiple assessment processes firm - wide.
  • Directed requirements gathering, documentation of business/functional specifications and design support. Collaborated with technical analysts and development teams to ensure that they understand specifications.
  • Developed use cases, test scripts and scenarios, and participated in full user acceptance testing.
  • Ensured that client’s needs were accurately reflected in requirements and change requests.
  • Led and mentored a group of BA resources on project to project basis.

Confidential, New York, NY

Business Analyst/ UAT Lead


  • Served as Marketing Systems Lead for both Business Analyst and QA teams for two systems (data delivery and reporting) in support of marketing cross-sell projects that crossed channels and product lines in a multi-project environment. Led estimation, design and delivery of applications through multiple phases of projects.
  • Managed requirements gathering, data analysis and acquisition efforts.
  • Directed QA team activities involving testing applications and data flow.
  • Supported Project Manager in running Scrum and other team meetings.
  • Identified and communicated risks and status to project stakeholders and team.
  • Led business area in technical discussions involving the implementation of library of process, and risk and controls used in multiple assessment processes firm - wide.
  • Supported the Retail Bank Anti-Fraud Project in the creation of a new database and analytics environment to be utilized for fraud prevention initiatives. Led fraud team requirements gathering and documentation efforts. Ensured that project documentation aligned with corporate guidelines.
  • Managed Data Analysis Team in scrutinizing the integrity of data sources and creating functional specifications.

Confidential, New York, NY

QA Director


  • Executed setup for QA testing environment and implemented standards and procedures for a large global level order and delivery application.
  • Managed QA staff of seven, system engineers and users to meet user requirements and deadlines.
  • Trained senior staff on QA process and methodologies to formulate QA role in project life cycle process.
  • Led QA environment setup for software, hardware, and resources required to build optimal QA environment.

Confidential, New York, NY

VP of Quality Assurance


  • Defined test strategies for Confidential Technologies products.
  • Conducted IT QA process standards and methodologies review, outlined positive observation, and gaps and risks through comprehensive analysis and audit. Developed and implemented an integrated QA master test strategy (MTS) document.
  • Established a consistent, centralized and reliable defect tracking system for use by the QA and UAT.
  • Implemented periodic and consolidated test status reporting including defined and standardized test metrics.
  • Delivered comprehensive training with business units to expand QA Analyst’s application and business knowledge.

Confidential, New York, NY

Senior Information Technology Officer


  • Designed and managed request database and test script database applications for Sr. Managers and end users across Global Private Banking, to ensure proper project tracking, testing efforts and deliverables. Designed and managed risk and control environment for segregated UAT Regions for all of Confidential .
  • Served as manager, owner, and administrator of SQA Suite 6.1 Automated Tool. Completed and maintained full automation and maintenance process of all Confidential .
  • Managed Y2K testing and prepared documentation for all Confidential to comply with Chase’s 2000 requirements prior to year-end, including test plan, test scripts, and test cases.
  • Spearheaded implementation of all of Confidential releases into production environment. Conducted staff meetings with developers, database administrators, and Infrastructure Team to ensure a productive release.
  • Conducted end to end system testing for minor enhancements and maintenance releases.
  • Assisted Quality Management team to ensure that requirements documentation could be easily translated into test plans, and ensured that the proper testing plans were completed according to predefined test scenarios.

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