SUMMARY:

• PMP Certified with over 15 years of IT project management experience.
• Experienced SAFe Agile scrum master; facilitating for multiple scrum teams on complex d Confidential projects.
• Successfully delivered high value IT projects/programs on schedule and within budget.
• Worked closely with product management teams to design new product offerings and customized solutions using both SDLC and SAFe agile frameworks.
• Extensive experience in managing enterprise IT project life cycle through all phases.
• In - depth knowledge and experience in cost management, time management, risk management, and integration management.
• Experienced in IT project budget analysis, outsourcing strategies, and contract management.
• Strong understanding of systems architecture, d Confidential base design, and network administration.
• Solid skills in project planning, scheduling, and resource allocation.
• Experienced in the delivery IT solutions across industries: Retail, Airline, Government, Insurance, and Financial/Banking.
• Vast experience with multiple enterprise systems including SharePoint, Primavera, Business Objects, PlanView, Quality Center, PMUWS.
• Excellent interpersonal skills with regard to communications, client relations, and negotiation.

TECHNICAL SKILLS:

Proficient with multiple d Confidential base platforms (Microsoft Sequel Server, Oracle, Pervasive, Progress).

Proficient with Microsoft Office including: Excel, Word, Project, Access, Outlook, PowerPoint, InfoPath, Visio, and OneNote.

Experienced with internal enterprise management solutions including: Rally, Primavera, Business Objects, Clear Quest, HP Quality Center, PlanView, PMUWS (Project Management Universal Workstation), STAMP, SharePoint, document repository management, Discovery, Web Portals, Confidential BPM (Business Process Management).

Experienced with financial software applications including: QuickBooks, Great Plains, and MUNIS.

Ability to adapt and respond quickly to new and changing environments.

Self: starter and supportive of a team environment.

EXPERIENCE:

Technical Project Manager / Agile Scrum Master

Confidential, AZ

Responsibilities:

• Led daily stand-ups, backlog grooming sessions, sprint demos, retrospectives, and sprint planning for the system team as scrum master.
• Presented agile sprint demos to stakeholders and leadership to gain acceptance of story criteria and approval to release code to production.
• Accountable for end to end project execution and delivery of technology solutions within Mortgage Technology.
• Ensured that the technology project delivers on time, within budget and with quality for collectively achieving the desired business outcomes using SAFe agile methodology.
• Accountable for the coordination of business process and user impacts to include business requirements, testing, and associate readiness.
• Communicated risks and opportunities associated with decisions and actions, to stakeholders to ensure all controls were in place to minimize risk.
• Identified and made recommendations regarding work that will potentially be delayed or stopped when environment changes occurred.
• Agile mentor and coach for other scrum masters within Mortgage Technology who have had limited exposure to agile and scrum methodologies.
• Facilitated weekly release oversight meetings twice weekly which included the Agile Train Engineer, 10 scrum masters, and several product owners.
• Collaborated with Release Management to ensure readiness for production releases
• Led release oversight and reporting team for monthly releases.
• Aligned as interim TPM to a project which has a large role in the overall effort for the agile train.
• Documented required artifacts as needed for internal and external audit. Systems used: SharePoint, Discovery, Rally, HP Quality Center, Nexus, Prism, Maximo, Remedy, PDWare, FieldGlass, MS Project, MS Office Suite.

Technical Project Manager / Agile Scrum Master

Confidential, Phoenix, AZ

Responsibilities:

• Working within business unit to transition from waterfall to (SAFe) agile methodologies.
• Assigned to a large-scale Confidential BPM effort reaching across the enterprise.
• Scrum master leading Daily Stand-ups, backlog grooming sessions, sprint demos, retrospectives, and sprint planning for scrum team.
• Present agile sprint demos to stakeholders and leadership to gain acceptance of story criteria and approval to release code to production.
• Ensure the technology project delivers on time, within budget and with quality for collectively achieving the desired business outcomes using SAFe agile methodology. agile mentor and coach for other team members with little or no exposure to agile methodologies.
• Technical project manager using waterfall methodology, responsible for delivering an additional large remediation effort to ensure compliance with legal/regulatory agencies.
• Accountable for end to end project execution and delivery of technology solutions within Wholesale Technology.
• Accountable for the coordination of business process and user impacts to include business requirements, testing, and associate readiness.
• Communicate risks and opportunities associated with decisions and actions, to stakeholders to ensure all controls are in place to sustain risk mitigation.
• Identify and make recommendations regarding work that will potentially be delayed or stopped when environment changes occur.
• Collaborate with Release Management to ensure adherence to compliance/audit requirements and ensure readiness for production releases
• Provide support to release team and status reporting to leadership/stakeholders during release weekend.
• Document required artifacts and gain formal approvals as needed for internal and external audit.
• Internal Systems used: SharePoint, Discovery, Rally, STAMP, IQ Navigator, MS Project, MS Office Suite.

Technical Project Manager / Agile Scrum Master

Confidential, Tempe, AZ

Responsibilities:

• Scrum master for two scrum teams concurrently and a total of three teams during tenure.
• Presented agile sprint demos to stakeholders and leadership to gain acceptance of story criteria and approval to release code to production.
• Accountable for end to end project execution for technology solutions within Mortgage Technology.
• Ensured that the technology project delivers on time, within budget and with quality for collectively achieving the desired business outcomes using SAFe agile methodology.
• Accountable for the coordination of business process and user impacts to include business requirements, testing, and associate readiness.
• Communicated risks and opportunities associated with decisions and actions, to stakeholders to ensure all controls were in place to minimize risk.
• Identified and made recommendations regarding work that will potentially be delayed or stopped when environment changes occurred.
• Led daily stand-ups, backlog grooming sessions, sprint demos, retrospectives, and sprint planning for 2 scrum teams concurrently, as scrum master.
• Agile mentor and coach for other scrum masters within Mortgage Technology who have had limited exposure to agile and scrum methodologies.
• Facilitated Scrum of Scrum meetings twice weekly which included the Agile Train Engineer and 5 scrum masters.
• Collaborated with Release Management to ensure readiness for production releases and documented required artifacts as needed for internal and external audit.
• Provided support to release team and status reporting to leadership/stakeholders during release weekend.
• Internal Systems used: SharePoint, Discovery, Rally, HP Quality Center, Nexus, Prism, Maximo, Remedy, PDWare, FieldGlass, MS Project, MS Office Suite.

IT Project Deployment Manager

Confidential, Chandler, AZ

Responsibilities:

• Responsible for migrating approximately 6000 devices from Windows XP to Windows 7.
• Conduct weekly status meetings with multiple contacts within each line of business
• Manage approximately 20 separate projects within Community Banking and Corporate Risk and Credit.
• Assist the LOB with application decisions, hardware replacement decisions, application packaging and OS, and equipment procurement.
• Respond to questions and issues related to the Windows 7 migration and escalate unresolved issues as needed.
• Collaborate and coordinate across functional teams (EUC leadership, LOB leadership, LOB contacts, end-users, depot staff, procurement, field techs, hardware vendors and more).

Systems used: SharePoint and Document Collaboration Management (DCM), HP Quality Center, MS Project, MS Office, PlanView, STAMP.

IT Project Manager

Confidential, AZ

Responsibilities:

• Responsible for delivering the CFO Commissions Redesign Project to centralize insurance agent commission calculations and payments as part of the separation between Confidential and AAA Partner Clubs. Total project value 1.5M.
• End-to-end project management from seed funding, vendor cost-benefit-analysis, and initiation through project closure.
• Responsible for budget management including updated forecasts and project change requests associated with funding for phase 2 of the project.
• Conduct weekly status meetings with team and project stakeholders.
• Collaborate with and direct the work of business analysts and subject matter experts.
• Perform project and procurement closure activities including customer acceptance, post-project review/analysis, and transition to customer support.
• Create documentation as required by internal and external stakeholders, management, and senior executives.
• Participant on two focus groups: PMO Methodology Refresh and Microsoft Office Server 2007 replacement solution exploration.

Systems used: SEER, WTS and WAND Time Entry, SharePoint, MS Project, MS Project Server, MS Office.

Lead IT Project Manager

Confidential, Tempe, AZ

Responsibilities:

• Responsible for migrating over 2400 wholesale customers from various payment applications to Confidential payment applications as part of the Confidential /Wachovia acquisition.
• Led a team of 7 Migration Specialist Project Managers on the migration effort of two Wachovia products to Confidential products for ACH, Wire, and Check Payments.
• Worked with internal teams to determine solution options to address impacts the customers’ go-forward solution.
• Conduct weekly meetings with team and project stakeholders.
• Collaborate with and direct the work of technical d Confidential analysts and subject matter experts to map d Confidential from customers Wachovia file formats to Confidential file formats.
• Perform project and procurement closure activities including customer acceptance, post-project review/analysis, and transition to customer care.
• Created documentation as required by internal and external stakeholders, management, and senior executives.

Systems used: SharePoint and Document Collaboration Management (DCM), HP Quality Center, MS Project, MS Office, PlanView, STAMP.

Senior IT Project Manager

Confidential, AZ

Responsibilities:

• Managed 10-15 project team members and oversaw the development and implementation processes for multiple projects, across an array of products and services.
• Worked closely with internal and external teams, stakeholders, and third-party vendors.
• Facilitated design and requirement meetings with customers and product management to address gaps and define solution.
• Managed issue resolution and escalation, change and risk management, and budget.
• Created, coordinated, organized and lead internal/external project status meetings and monthly senior steering committee meetings.
• Mentored Junior/Senior level project managers.

Systems used: SharePoint, Primavera, Business Objects, Clear Quest, MS Project, MS Office.

IT Project Manager

Confidential, AZ

Responsibilities:

• Led customer status meetings and provided reports for upper management.
• Managed and documented project risks and issues and escalated when appropriate.
• Managed stakeholder expectations with regard to scope, schedule, cost, and quality.
• Configured the MUNIS software package to align with client specific business processes.
• Wrote and distributed system documentation in accordance with client operating procedures.

Systems used: MUNIS, SharePoint, MS Project, MS Office.

IT Project Manager

Confidential, AZ

Responsibilities:

• Managed point-of-sale implementations that included inventory management, back office financials, and online order fulfillment for retail stores nationwide.
• Collaborated with clients to design and define user requirements and customized solutions.
• Conducted product demonstrations as needed to help current and potential customers understand product offering and enhancements based on the product roadmap.
• Worked with product management team and directed resources to design and develop new products and services.
• Led customer status meetings and provided reports for senior management.
• Managed and documented project risks and issues and escalated as appropriate.
• Managed stakeholder expectations with regard to scope, schedule, cost, and quality.
• Organized and facilitated user acceptance testing.

Systems used: Oasis, QuickBooks, Great Plains, MS Project, MS Office.