PROFESSIONAL Accomplished

results-driven IT Project Manager with 16+ years

SUMMARY

experience in a variety of industries including automotive, health care,insurance and banking.Track record of leveraging broad talents in varied technology and high-performance team building to design, deliver and maintain complex $MM systems and process improvement initiatives, taking enterprise system performance and productivity to the next level.

• Inventive contributor, with a “make it happen” attitude; always delivering on commitments. Exceptional ability to work well under pressure and complete projects with aggressive timelines.
• Highly analytical with “big picture” vision and the ability to work with management, staff and customers to convert business requirements into actionable project plans.
• Skilled relationship builder and able negotiator, successfully presenting cutting-edge technology proposals to key stakeholders and achieving buy-in.
• Recognized for ability to partner with business leaders and technical teams to plan, integrate, document and execute project plans on time/budget.
• Exemplary leader and coach, managing organizational change, mitigating risk, infusing new ideas and producing outstanding results in cross-functional team environments. Promote consensus building & team cohesiveness.
• Extensive experience in developing project plans including staffing requirements, WBS, scheduling, and coordination for all resources for the projects.

KEY Project Management Strategic Planning
COMPETENCIES $MM Budget Accountability Business Process Reengineering
System Development/Launch On/Offshore Resource Management

Negotiation & FacilitationQuality Assurance
Change Control Management Vendor Management
RAD/JAD/RUP & IDS-Houston PM Legacy Systems
Agile, scrum, waterfall, PMI Gap Analysis
PMO

PROFESSIONAL PMP

Project Management Professional certificate

CERTIFICATIONS

ITIL -ITIL certificate

Six Sigma Greenbelt

PROFESSIONAL EXPERIENCE

Confidential, 2008 April – Current

IT Senior Project Manager

• Directed four concurrent application development projects using Agile (iteration) processes with aggressive timelines and strict budgets.
• Spearheaded the effort to create an internal web presence for high volume customer service transactions while bridging multiple systems together through a single front-end using Service-Oriented Architecture.
• Managed team of 32 on/offshore resources in conversion of 102 tables and 300 programs from legacy IMS to DB2, reducing development time by 20% and costs by 12%. Also migrated legacy IMS/COBOL screens to Java/AION (similar to C++ language). Efforts led to $11MM in cost savings
• Created and maintained a detailed project WBS using MS Project.
• Managed successfully 5 major projects concurrently under pressure and within aggressive schedules
• Interacted with Business Users and gathered business requirements severalService oriented Architecture Applications (.NET Client-Server Technology)
• Performed /managed UAT testing for mission critical applications
• Worked with multiple business areas on RFP development and issuance
• Managed large scale technical projects, working with regional domain team members to gather requirements, scope technical efforts, determine solutions, set up project tasks/plans, and implement those solutions
• Controlled $12MM budget while coordinating migration/integration of Canadian accounting procedures, delivering project on-time/under budget.
• Managed several application development projects with SharePoint MOSS 2007

Confidential,MI 2007 Nov – 2008 April

IT Senior Project Manager
Managed business-critical application development, product marketing and process improvement efforts, many valued in the $millions. Coordinated as many as 35 cross-functional, on/offshore teams on multiple concurrent projects with aggressive timelines and strict budgets.

• Created project charters and project plans.
• Spear headed the conversion process for the travel accident insurance from AS 400 to .NET Client-Server Technology using Agile (iteration) methodology
• Partner with team leads and managers in up to 8 departments to determine business requirements and project estimates.
• Proactively escalate priorities and project-specific, critical-driver issues.
• Manage reporting of benchmark statistics tracking feasibility hours, project design and programming costs.
• Improved Project Resource Skills; Balanced Project Resource Capacity and Demand using clarity

Confidential,MI 2007 Jan – 2007 Nov

IT Senior Project Manager

• Interacted with Business Users and gathered business requirements for newvehicle model Service oriented Architecture (SOA) Application for Ford motor company.
• Managed several large scale technical projects, working with regional domain team members to gather requirements, scope technical efforts, determine solutions, set up project tasks/plans, and implement those solutions
• Spearheaded development of CADB (Commercial account database) for Ford Motor Company.

Key Accomplishments:

• Drove an enterprise savings of $15MM by consolidating multi-location IT operations, establishing a revolutionary integration methodology, and streamlining operations that increased productivity by 25% for Ford Motor Company’s new vehicle purchase plan.
• Exceeding service level goals by 90% despite a 300% growth in dealers and 900% increase in customers.
• Slashed customer support calls 90%, by authoring Claims Analysis System documentation as a resource tool in problem resolution.
• Core member of Standards Committee, setting company standards for system design, programming, testing and implementation.
• Consistently assigned to handle highly sensitive and troubled “red” accounts.
• Recognized by key client as critical to their success, resulting in customer certification by senior management.
• Worked with challenging partners and customers on special projects focusing on the extensibility, performance and scalability aspects of the Teradata Database to enable new applications.
• Controlled $10MM budget while coordinating migration/integration of Canadian accounting procedures, delivering project on-time/under budget.

Confidential,IT Project Manager (1999 April-2006 July) 7+ years

Charged with leading Several complex $MM Legacy systems including Service Contract redesign and warranty conversion projects.Oversaw the teams up to 45 people including off shore team.

• Produced 12 technical manuals and 10 online help systems for a suite of software solutions, slashing customer support calls by 90%.
• Boosted customer satisfaction rating from 70% to 92% in 2 years, by standardizing processes and procedures.
• Headed development of a $1MM Weep System, requiring close work with KKH in Germany and Investor Accounting area. Project improved reporting and increased productivity by 25%.
• Collaborated with key stakeholders on creation of a Mopar/TCR Pushdown process, completing project on time and $24K under budget.
• Headed the co-op training program, entailing interviewing, hiring, training and mentoring new hires later promoted to permanent staff members.
• Led build of an extranet claim entry solution for the international community using Agile (iteration) methodology.
• Created and maintained a detailed project WBS using MS Project.

Key Accomplishments:

• In just 3 months, saved $350K+ by managing 5 onshore and 15 offshore resources on Legacy Sundown project, requiring database coordination with other subsystems and downstream systems. Personally tuned application, increasing claims processing by 50%.
• Enhanced Claims Reconciliation System, lowering processing time by 20%.
• Worked with 6 departments to develop Vacor claim tracking application, cutting service costs by 25%.
• Identified and resolved a major security issue causing loss of over $300K.
• Instituted processes, policies, procedures and reporting mechanisms for product management departments, raising efficiency by 30%.
• Influential in building revenues from zero to $10MM, through smooth operations, skillful vendor negotiations and high degree of client satisfaction.
• Utilize IDS-Houston On-line Guide, MS Word, Excel, Project, PowerPoint, facilitation and coaching techniques to implement plans.