SUMMARY:

Project Management professional with more than 10 years of experience across diverse markets and industries. Strong track record of managing teams that collaborate as a unit to achieve successful business goals and discover solutions to effectively direct the evolution of technical and non - technical organizational vision from concept to implementation. A highly motivated self-starter, constantly managing customer needs and leverages excellent organizational and interpersonal skills to drive cross-functional teams.

TECHNICAL SKILLS:

• PMO
• DevOps
• Agile and Kanban methodology
• E-Commerce
• Salesforce.com
• MS Project
• Project Management
• Vendor Management
• MS Office Suite including PowerPoint
• MS Word
• MS Excel (pivot tables macros)
• MS SharePoint
• SDLC methodologies
• Tableau
• Confluence
• Rally
• Planview
• Jira
• TFS (Team Foundation Server)
• QA
• Business Process Mapping
• Visio
• SAP
• Plan View
• IBM Merger and Acquisition system
• SharePoint
• Oracle
• Siebel
• Crystal Reporting
• SQL
• .Net
• Agile/Scrum Ceremonies
• Story boarding
• Financial Reporting and Analysis
• Headcount management

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Texas

Program Manager

Responsibilities:

• Lead the planning and delivery of projects/initiatives across multiple business units including Infrastructure and App Dev departments
• Facilitate the definition of project scope, goals, risk assessment, manage budget/financials and project schedule
• Planning, coordinating and overseeing project communication, meetings and Scrum ceremonies
• Manage, plan, report and track project deliverables utilizing various project management tools including Rally, Tableau and Microsoft Project
• Discover and collaboratively identify IT Infrastructure designs, technologies, products and services
• Orchestrate, document and develop executive level presentation/status discussion for projects, milestones and deliverables
• Work with Development team, QA, DevOps and business units to ensure project deliverables meet acceptance criteria and fully scoped for each team
• Coordinate with internal/external partners and stakeholders to ensure cross-organizational efforts are communicated, reported, tracked, managed and status updates delivered where required

Confidential, Frisco, Texas

Program Manager / Scrum Master

Responsibilities:

• Planning, coordinating and overseeing the installation and implementation of software for Business Systems and Infrastructure initiatives
• Managed Salesforce.com development team utilizing Scrum and Kanban methodologies to define, develop, configure, implement deployment for software upgrades and new processes
• Develop, plan and manage Salesforce.com application initiatives and enhancements for Sales, Marketing and Office of the CIO for SaaS solutions across the organization
• Provided technical, adminstrative and operational direction to assigned AWS initiatives and tasks for data warehousing, database analytics, application and development services to increase the speed of business to customer needs and interactions
• Consult with stakeholders and users to develop AWS project plans, proposals, reports and discover business needs
• Developed and managed AWS initiatives to track the onboarding and task workload of users and provide project status
• Led daily stand-ups and Scrum/Kanban ceremonies for two scrum teams and work with product owners/stakeholders to groom and develop backlog and list of deliverables
• Facilitate Scrum and Kanban ceremonies for sprint planning, daily scrums, retrospectives, stakeholder meetings and sprint review for several Infrastructure initiatives including Datacenter Migration, Skype for Business, Single Sign-On and VPN Security initiatives.
• Successfully delivered ADP application for HCM and Payroll to automate human resources processes and enhance employee data collection and reporting
• Organized meetings and discussions to identify and prioritize requirements and user stories for the Sales, Marketing and Business Systems that increased efficiency for the business and projected increase in revenue by 20%
• Developed, defined and documented Business Requirement Documentation (BRD) and user stories in Jira to enhance processes and services creating increased efficiencies across multiple business units
• Collaborate with senior leadership and key stakeholders to review project proposals, build business cases, estimate project timelines, define project scope, objectives, create solutions for business processes and benefits across multiple programs and business units and take lead for change management initiatives
• Administer agile methodology by leading daily stand-ups and scrum ceremonies for two professional services team currently tasked with Salesforce.com business initiatives and a professional services team assigned to the Confidential HCM initiative
• Manage and coordinate IT risk and resiliency migration infrastructure program for controls and compliance initiatives which include identity management and single sign on, unified communication platform, platform device testing and responsive enhancements and Datacenter and core infrastructure initiatives
• Currently overseeing several implementations and manager of CRM and database sales initiatives targeted on leveraging companies data assets and increasing ROI
• Work with key stakeholders and leaders to research and negotiate outsourcing contract with key vendors enabling the business to achieve corporate milestones and increase customer engagement
• Interface with internal business partners, clients and external vendors to implement vision and scope of new business systems for successful delivery of program initiatives
• Planned and guide strategic direction, identify program priorities and verify scope is aligned with the overall product roadmap, vision and release scope and escalate when appropriate
• Interface with multiple business units to develop strategic business process and solutions to improve overall delivery across the program
• Delivered project needs on time and within agreed acceptance criteria in a Agile environment reporting progress to stakeholders through burn down reporting
• Develop release plans based on both business and technology priorities
• Tracks development against requirements and release plans and report project status to senior leadership
• Manage multiple end-to-end, complex web, IT programs and projects across a wide range of internal and online technologies
• Implement a formal change management and communication process for scope changes to business systems and infrastructure Datacenter Migration, Single Sign-On and Security initiatives
• Manage project plan that successfully monitors and guides large scale implementation projects, organize and facilitate meetings to gain consensus/resolution

Confidential, Fort Worth, Texas

Senior Project Manager

Responsibilities:

• Managed project plans, schedules, discovered solutions to remove obstacles and issues to avoid impacting critical project deliverables, manage business processes and perform analysis for business units and leadership to implement successful project milestones
• Conducted and organized meetings with key business leaders and business units including Legal and Labor relations to review Confidential project milestones, status and deliverables for regulatory and compliance initiatives
• Served as a primary point of contact for Crew IT and communicated project status, issues and risk to project stakeholders
• Created and maintained project documentation, meeting notes, agendas, process diagrams, scope amendments and key stakeholder communication archives
• Managed several airline flight crew technology projects utilizing SDLC methodologies to merge approved allied pilot association initiatives for Confidential and Confidential into one flight operating system
• Engaged and collaborated with multiple business units in successful completion in the merger of the Confidential pilot operating systems for critical business transactions and airline operations
• Facilitated and organized team meetings to review project scope amendments and roadblocks to ensure critical project delivery to the business stakeholders
• Managed defect maintenance issues with external business partners to resolve key system issues for Pilots and provide reporting to leadership for critical issues
• Managed relationships as primary contact with several business units to set project direction and determine project prioritization and status. Track project progress and provide project status reports according to critical business units, stakeholders and senior leadership
• Demonstrated high level of planning and organization to deliver key project initiatives during implementation to ensure successful milestones
• Interfaced with business units and testing teams for gap analysis to determine requirements were successfully integrated into pilot system
• Managed Crew IT projects through Plan View Enterprise portfolio management software to ensure project deliverables executed and visibility to project performance
• Collaborated with technical team members and business units to define project scope, develop testing scenarios (storyboarding), timeline, and business case justification for Confidential pilot operating systems

Confidential, Dallas, Texas

IT Project Manager

Responsibilities:

• Managed Airline Operations projects in Agile environment to ensure business value and meet committed scope, cost, schedule and high quality business results
• Demonstrated expertise with hands-on experience in managing and overseeing project scope, project schedules and budgets, managing risks, ensuring project quality
• Coordinated and planned meetings with Product Owner to groom the backlog and plan sprints
• Reported on Agile/Scrum project status utilizing burn down reports, issues and project completion against project scope
• Collaborated with Scrum Team to develop and maintain product backlogs
• Managed Electronic Flight Bag (EFB) infrastructure initiative for Crew Technologies for pilot and crew mobility, connectivity and enhancements using iPad technology
• Created and managed project plans and business processes to develop solutions to the business to implement successful deliverables and resolve complex issues reported by business units and customers
• Planned, directed and led project kickoff meetings, created project schedules and managed project deliverables based on project Crew Technology initiatives and scope
• Hands on experience with Waterfall and Agile methodologies and outlined transformation of teams to Agile processes
• Reviewed, developed and coordinated project proposals, communication plans, managing third party vendors and system integrations
• Managed several airline flight technology projects and regulatory initiatives utilizing Waterfall/SDLC/Agile/Scrum methodologies to allow airline to provide new flights to Latin American countries and spearhead pilot training ahead Confidential compliance requirements
• Directed and provided status and communication to business users, stakeholders and development team utilizing Rally, Jira, Outlook, TFS (Team Foundation Server) and Share point, project management tools
• Oversaw Program budgets across teams and tracked actual spending against forecasted budget plans; monitor project actual cost vs project budget, developed and analyzed financial reports for planned budget and roadmap, while presenting monthly variance explanation to leadership
• Managed and ensured budget forecasts, roadmaps, project deliverables and resource allocation forecasts follow business projections and goals
• Directly involved and collaborated with multiple business units to develop and manage Statement of Work (SOW) for vendor management budget and assignments to ensure project success
• Maintained financial control and accountability on capital and operating expenses for targeted areas of Crew Technology and Airline Operations
• Oversaw the administration of monthly variance analysis, focusing on areas of significant budget variation, including identifying key drivers of the variance and assessing the impact of the variance on the overall department budget
• Executed appropriate planned strategies and management of multiple projects and objectives and initiatives across multiple business units
• Developed full-scale project plans, schedule project timelines and milestones using several Project Management tools such as (MS Project, Share Point, Rally)
• Lead, support and influence the achievement of overall budget, identify spending, programs for the goals and objectives of the department and organization
• Exhibited strong collaboration and interactions skills with multiple business units, IT teams, development teams developing and collaborating roadmaps, forecasts and project authorization requests and creating/managing SharePoint sites for Programs and IT teams and serving as administrator
• Analyzed data and budget reports to determine root cause for project variance, forecast variance and changes in budget funding
• Conducted and coordinated monthly meetings to review budget forecasts, roadmaps, project assessment and variances

Confidential, Irving, Texas

Project Manager

Responsibilities:

• Performed project discovery, developed project teams, defined objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing and implementation
• Managed web services and consumer operation projects utilizing SDLC methodologies to capture new customer acquisition and allow the business to provide products and services based on customer credit profiles
• Developed, defined project plans, scope and business strategies for ecommerce and web services initiatives allowing new customers to enter credit information to determine credit worthiness and guidance for targeted products meeting customer needs
• Performed analysis and developed requirements, enhancements and solution for business and stakeholders needs
• Created, developed and delivered business requirements and preparing requirement specifications and functional design documentation
• Designed user requirement solutions from initial documentation to final specifications for customer acquisition initiatives
• Collaborated with several business units to user interface prototypes for e-commerce initiatives
• Translated high level business requirements into functional specifications and manage changes to specifications
• Proficient in working with Oracle database as part of business operating unit for upgrading metering technology
• Developed business process mapping and models for business units to demonstrate new customer credit data acquisition and debt retirement initiatives
• Interfaced with business users and stakeholders to develop scenarios (storyboarding) to successfully deliver web service integration for new customer acquisition
• Conducted analysis and review of project scope with project management team to realize solutions, reduce costs and improve business performance
• Communicated and coordinated efforts with IT specialists and various business units in project development and developing specification requirements and functionalities
• Prepared and developed project enhancements and functionalities to SAP system, designed to deliver critical results to ensure business needs and improve corporate processes and promote under budget strategies
• Performed gap analysis of business rules, business and system process flows and requirement to ensure successful delivery to meet business goals
• Acquired data to develop queries, budget analysis from multiple business units and support applications in production by spearheading defect management process to maintain system enhancements and new business functionality
• Developed various business processes and initiatives to identify strengths and deficiencies in service levels. Created and spearheaded financial solutions and business modeling to in corporate best practice initiatives

Confidential, Irving, Texas

Business Analyst

Responsibilities:

• Effectively managed credit risk, developed action plans, followed up on progress of action plans, analyzed financial dashboards, cost benefit analysis and analyzed revenue and expense trends and completed financial reporting to leadership
• Managed and defined requirements for initiatives focusing on credit risk, insurance and financial information disseminated across multiple business units to analyze and recommend solutions for leadership
• Developed and maintained highly productive working relationships with product owners, business functions, IT, vendors and other project stakeholders