SYNOPSIS:
Over 10 years of Information Systems experience. Gained knowledge in areas of Project Management; Requirements Management, Configuration Management and Software Quality Assurance applying CMM (Capability Maturity Model) techniques. Ensure all test cases are traceable to the requirements and managed SIT/UAT defect tracking. Manage the effort to execute System Integration Test (SIT) Test Cases and Test Scripts. SIT includes System (Requirements), Functional, Regression, Performance and Load testing. Experience as a QA test lead in a MVS/COBOL II environment using CICS, IMS, File aid, JCL, SQL, QMF, IMS, ISPF/TSO and DB2 which consist of Regression, System Stress, Performance and Integration
Test for mainly Student Loan System.

Confidential, (03/2011 - 09/2011)
Release Coordinator
Confidential,Rockville, MD
Communicated with all team members and external parties, to always be aware of the status and progress of the project and to make sure there is progress and no task are forgotten.

· Monitored the Release ticketing and CM system to track and maintain the status of all scheduled releases related to enhancements and non-emergency defects.
· Created planned and emergency release packages that bundle planned product content for release and takes it through the approval process
· Monitored the migrations between environments at each phase in the entire release lifecycle
· Maintained daily contact with DEV, SIT and UAT to obtain the status of work residing in each queue, and coordinate re-planning efforts due to non-recoverable date slippages

• Updated the release schedule that detailed the entry/exist dates for DEV, SIT, UAT and eventual release into PROD for each planned modification.

· Administered the IT intake and planning process which scheduled new requests on the release calendar, based on priority, level of effort, technical pre-requisites and resource availability
· Worked with Functional Support and Project Team to schedule planned product modifications
· Provided Change Control Board with list of all product enhancements scheduled for weekly/monthly releases
· Assist in preparing information for Audit reports and inquiries
· Documented Release processing procedures for SOP

Sallie Mae (09/2009 - 01/2011)
Programmer Analyst II - CLASS Servicing
Confidential,Reston, VA
Performed System Testing for CLASS Servicing Remedial functionality (Data Migration and Utility Programs). Coordinated team efforts with Dev and QA to migrate release components from unit to test environment for Major and Agility releases.
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• Plan, design and execute Test plans following documented testing and Project Management processes.
• Participate in technical design and business system document walk-through
• Conduct walk-through with Requirements, Development and Integration teams
• Prepare relevant test data; participate in end-to-end test efforts and provide extensive support during all phases of System, Integration test and UAT.
• Ensures the standard process documentation templates related to artifacts are used for creating test plans and test execution plans.
• Assumes responsibility for the timely and thorough completion of work assignments. Committed to meeting deadlines and completing assignments within published timelines.
• Interface with the DB2 Migrations and Utilities test lead to coordinate appropriate resource allocation based on functional knowledge and skill sets.
• Manage several concurrent projects by coordinating, tracking and ensuring development deliverables are met based on published timelines as well as Major Release timelines.
• Produce CLASS Servicing Major Release defect reports for management.
• Perform independent problem solving and analysis of test issues to come up with meaningful resolutions. Empowered to make decisions and resolve issues.
• Participate in capacity planning and resource allocation.
• Contribute to the overall project success, by providing feedback to the team about testing availability.

Confidential, (01/2009 - 09/2009)
Chantilly, VA
Lead Production Operator
Oversee the quality of Production Applications and Helpdesk support.

• Monitor and execute Mainframe applications using JOBTRAC Scheduling package.
• Handle Helpdesk issues and accurately document them in shift report.
• Monitor consoles to make sure the system is running properly.
• Maintain tape library functions.
• Perform routine checks of Operation Center equipment and building Security system to ensure the building is secure.
• Ensure that vendor notification, proper escalation, and management of data center problems are communicated in a timely manner.
• Prepared daily reports for morning turnover meeting identifying problems that occurred during the nightly production cycle.

Confidential,Reston, VA

Change/Release/Configuration Management Analyst (06/2002 - 07/2008)
Provided ongoing QA and development support for software configuration management in Reston, while the current processes were merged with USA Group in Indiana.

• Supported software configuration management polices and procedures based upon ITIL process.
• Dedicated CM team member with experience in data management, configuration identification and control, standards and procedures development, configuration status accounting, configuration auditing in a fast paced environment
• Oncall (24 hours a day, 7 days a week)
• Ensured that Sallie Mae’s ITIL Change Management automatic process activities were followed from the initial Change Request to the final approval prior to software release
• Provided Endevor Administrator Support that kept processes up and available
• Tested mainframe programs through out the Endevor life cycle after Endevor software upgrades
• Interfaced with Auditing retrieving data and completed documentation for company’s audit review. A successful audit report validated successful development process and adherence to SOX guidelines
• Trained peers in CM processes, standards and procedures
• Trained contractors (off-shore and on-shore), QA/Developers and customers on policies and the use of new Endevor software tools
• Maintained Change Management production jobs that kept all mainframe applications in sync

Confidential, (06/2002 - 07/2008)
Worked with other team members to set release milestones, resolve problems, and make sound decisions that achieved release objectives. Organized and Coordinated Bi/Yearly and Customer Care Application Releases in Reston.

• Facilitate meetings coordinating software change and release.
• Established implementation plan, including timelines, accountability, and milestone target.
• Provided QA with database assignments in Endevor test environment.
• Created weekly reports that tracked the progress of the release activities.
• Monitored the movement of all code in Endevor.
• Managed the progress of code from the beginning of testing through production.
• Supplied Global Release Manager with Reston Release Implementation Plan that was included with other platforms release plans.
• Coordinated and published the Release validation plans that ensured attainment of goals.
• Provided Post-implementation team with “Lessons Learned” issues based upon Service Level Agreements.

Change Release Management Analyst II (06/1999 - 06/2002)
Provided QA and production support of the change control environment for multiple groups. Maintained element libraries that ensured that code migrations were not impacted by space problems.

• Maintained the integrity of the production release and promotion process in Endevor.
• Investigated, resolved and tracked system problems associated with Endevor reported by customers.
• Remotely resolved change management-related problems during 24/7 on-call assignments.
• Produced data and completed documentation for company Audit review. A successful audit report validated successful development process and adherence to SOX guidelines.

Release Management Analyst I (03/1996 - 06/1999)
Ensured the integrity, accuracy and quality of software changes/updates across multiple platforms.

Computer Operator III Mainframe/- Tandem Operations (10/1991 - 03/1996)
Monitored Mainframe and SallieNet Computer Operations.

TECHNICAL SKILLS

Software: MVS/ESA & OS/390 • ESP •Endevor • CA-1/ /7/11, JOBTRAC Scheduling package • FTP
COBOL • JCL • MQSeries • VSAM • DB2 • File-Aid • SQL • SPUFI • Dispatch • JCL-Check
Clarity• Unicenter Service • Harvest Change Manager • Service Desk OPC • Control-D/D-PC/M
Automate • IMS • VTAM • Information Management • ACF2 • RACF • CICS • Omegamon
Apriori • Lotus • Database IV• WordPerfect • Microsoft Word/ Excel/PowerPoint/Access
Harvard Graphics • TSO/ISPF •SDSF • HP Quality Center • Visual Source Safe • PVCS
SharePoint

Hardware: Multiple 3090-600 • IBM 9672,3090,3084,4341 •System 38 • Amdahl V7/V8 Mainframe
IBM 3380 / 3390 Disk Drives • IBM 3480 Cartridge drives • STK Silo Robotics Tape Loaders

EDUCATION

Bachelor of Science in Computer Information Systems