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Program Manager Resume

CAREER SUMMARY:

  • Highly accomplished and seasoned management professional with expertise in managing large scale business and information technology programs.
  • Manages the production releases of the product while discussing and focusing on the strategic releases.
  • Skilled in planning, executing, testing and monitoring complex initiatives that achieve the desired goals of the strategic company plans.
  • Repeatedly praised for taking a strong leadership role to establish organizational goals, providing demonstrated success in value - added processes and improving customer relations.

CORE COMPETENCIES:

  • Proven success managing interdisciplinary teams and building effective coalitions with internal/near-shore/off-shore team members
  • Adept at managing client expectations and program/product initiatives to provide the best product possible
  • Comprehensive background in Product/Project management, business process modeling, information technology and COTS installation/integration

SKILLS:

Industries: Pharmaceuticals, Health Care, Retail, Government (State & Federal), Financial Services, Manufacturing, Insurance, Telecom

Functional Areas: Leadership / Management, Program Management, Project Management, Functional Analysis, COTS Installations, System Integration Testing, User Acceptance Testing, Process Engineering, Application Delivery

PM Skills: PMBOK, Agile Scrum, SDLC, Waterfall, ITIL v3, SharePoint, Case Complete Software, MS Project 2007, MS Office Suite, JIRA, ChangePoint, NetSuite

PROFESSIONAL BACKGROUND:

Confidential

Program Manager

Responsibilities:

  • Worked with Product Owners and Scrum Masters to deliver SaaS IS360 feature content in each release
  • Updated and maintained the product roadmap along with other Program Managers and the Product Manager using Aha
  • Managed and controlled SaaS and other software releases for customers
  • Utilize a hybrid Waterfall with Sprint integrated project schedule
  • Reviewed customer contract, SOW and SLA to ensure delivery of all requirements
  • Used JIRA for software defect/issue tracking and Kanban boards for Scrum Development tracking
  • Followed an Accelerated Product Development (APD) plan
  • Planned and tracked project tasks, issues and developed a risk mitigation plan for all projects

Confidential

Contracting Senior Project Manager

Responsibilities:

  • Worked with the Product Owners of the Computer Added Dispatch (CAD), Records Management System (RMS), Jail Management System (JMS) and Mobile Computer Terminal with Mobile Field Reporting (MCT/MFR) to prioritize each product’s User Stories
  • Utilized JIRA Portfolio software for multiple project resourcing and planning
  • Worked with the portfolio teams to ensure quality control and compliance measures were in place to ensure quality products
  • Gathered and documented customer product(s) requirements and assisted with development of User Stories from the requirements

Confidential

Manager I and Senior Program Manager

Responsibilities:

  • Worked with the product installation teams to install enterprise software such as IDOL and Vertica
  • Was involved in the hardware installations and retirement/replacement of various hardware
  • Worked with customer executive management to define requirements that would align with their strategic goals
  • Oversaw the launch of SaaS products such as Supervisor, Digital Safe and on-prem products such as ControlPoint and eDiscovery for customers
  • Tracked and controlled budget, issues and risks within the product portfolio

Confidential

Senior Consulting Program Manager

Responsibilities:

  • Completed multiple requirements gathering sessions for new product features of the eCommerce Online Ordering system
  • Developed and administered customer surveys for eCommerce needs
  • Reported survey results to executive management to get feedback on strategic planning
  • Provided PgM support for the eCommerce ordering and order tracking system
  • Provided PgM support for the Integration of warehouse and shipping controls to Oracle Financial
  • Worked on strategic initiative to improve reporting capabilities of the UPS and FedEx shipments

Confidential

Senior Project Manager

Responsibilities:

  • Management of SaaS installations
  • Responsible for the development of the project plan, WBS, Communication Plan, Risk and Issues Matrix and other PM documentation as required.
  • Keep track of each consultants time against the various project tasks
  • Manage the budget of the project
  • Process Change Requests

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