Program Manager Resume

CAREER SUMMARY:

Highly accomplished and seasoned management professional with expertise in managing large scale business and information technology programs.
Manages the production releases of the product while discussing and focusing on the strategic releases.
Skilled in planning, executing, testing and monitoring complex initiatives that achieve the desired goals of the strategic company plans.
Repeatedly praised for taking a strong leadership role to establish organizational goals, providing demonstrated success in value - added processes and improving customer relations.

CORE COMPETENCIES:

Proven success managing interdisciplinary teams and building effective coalitions with internal/near-shore/off-shore team members
Adept at managing client expectations and program/product initiatives to provide the best product possible
Comprehensive background in Product/Project management, business process modeling, information technology and COTS installation/integration

SKILLS:

Industries: Pharmaceuticals, Health Care, Retail, Government (State & Federal), Financial Services, Manufacturing, Insurance, Telecom

Functional Areas: Leadership / Management, Program Management, Project Management, Functional Analysis, COTS Installations, System Integration Testing, User Acceptance Testing, Process Engineering, Application Delivery

PM Skills: PMBOK, Agile Scrum, SDLC, Waterfall, ITIL v3, SharePoint, Case Complete Software, MS Project 2007, MS Office Suite, JIRA, ChangePoint, NetSuite

PROFESSIONAL BACKGROUND:

Confidential

Program Manager

Responsibilities:

Worked with Product Owners and Scrum Masters to deliver SaaS IS360 feature content in each release
Updated and maintained the product roadmap along with other Program Managers and the Product Manager using Aha
Managed and controlled SaaS and other software releases for customers
Utilize a hybrid Waterfall with Sprint integrated project schedule
Reviewed customer contract, SOW and SLA to ensure delivery of all requirements
Used JIRA for software defect/issue tracking and Kanban boards for Scrum Development tracking
Followed an Accelerated Product Development (APD) plan
Planned and tracked project tasks, issues and developed a risk mitigation plan for all projects

Confidential

Contracting Senior Project Manager

Responsibilities:

Worked with the Product Owners of the Computer Added Dispatch (CAD), Records Management System (RMS), Jail Management System (JMS) and Mobile Computer Terminal with Mobile Field Reporting (MCT/MFR) to prioritize each product’s User Stories
Utilized JIRA Portfolio software for multiple project resourcing and planning
Worked with the portfolio teams to ensure quality control and compliance measures were in place to ensure quality products
Gathered and documented customer product(s) requirements and assisted with development of User Stories from the requirements

Confidential

Manager I and Senior Program Manager

Responsibilities:

Worked with the product installation teams to install enterprise software such as IDOL and Vertica
Was involved in the hardware installations and retirement/replacement of various hardware
Worked with customer executive management to define requirements that would align with their strategic goals
Oversaw the launch of SaaS products such as Supervisor, Digital Safe and on-prem products such as ControlPoint and eDiscovery for customers
Tracked and controlled budget, issues and risks within the product portfolio

Confidential

Senior Consulting Program Manager

Responsibilities:

Completed multiple requirements gathering sessions for new product features of the eCommerce Online Ordering system
Developed and administered customer surveys for eCommerce needs
Reported survey results to executive management to get feedback on strategic planning
Provided PgM support for the eCommerce ordering and order tracking system
Provided PgM support for the Integration of warehouse and shipping controls to Oracle Financial
Worked on strategic initiative to improve reporting capabilities of the UPS and FedEx shipments

Confidential

Senior Project Manager

Responsibilities:

Management of SaaS installations
Responsible for the development of the project plan, WBS, Communication Plan, Risk and Issues Matrix and other PM documentation as required.
Keep track of each consultants time against the various project tasks
Manage the budget of the project
Process Change Requests

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