SUMMARY:

• Certified IT professional with wide - ranging experience and training in project management, application support & QA testing.
• A detail oriented, dynamic team player with exceptional technical & business skills, and multitasking abilities also accustomed to working in deadline-driven environments.
• Has the ability to communicate effectively both verbally and in writing. Plans to apply knowledge while gaining new skills to enhance each work environment that comes across.
• Service-Now service portal, internal change and SCM processes.
• Key contributor to Service-Now Change Management process deployment. With input from major stakeholders and support and direction from senior management, supported and tested new design and functionality of a multi staged streamlined process to insure effective change management compliance.
• Training advisor. Major role in end user training on current ITSM processes focusing on effective use of Service-Now and its change management function.
• Utilizing “real-time” demonstrations and a new user friendly front-end, was successful in reducing 30% of user complaints regarding cumbersome nature of Change management adherence.
• User Acceptance tester for Service-Now. Participated on the board of UAT testers for new enhancements for Change management and Service-Now portal.
• Through these efforts, 17 adjustments were made to streamline the process and workflows.
• An example of one of these adjustments was the ability for the end user to reschedule and resubmit a request through a simple “right click” action as opposed to closing existing request and resubmitting. Reduction in effort greater than 60%.
• Engaged by management to apply my exceptional understanding of interaction and accounting of inter-dependencies to the newly deployed Confidential environment.
• In less than 30 days, successfully adapted the Confidential Librarian function as an institutional position.
• Because of my efforts, true status accounting of operational status for infrastructure CI’s have been identified.
• Relationships to the core business dependencies have been resolved.
• Through process and enhancement, the Confidential process is in place and maintained.
• Website release processes.
• Created, implemented and managed, the organization’s website maintenance release plan.
• This resulted in a 25% reduction of rollbacks due to regression bugs.

TECHNICAL SKILLS:

Knowledge of Microsoft Windows XP/7/10, Unix, SQL Oracle, Excel VBA, OS Admin, TCP/IP, Microsoft Office 365, Microsoft Outlook, Microsoft Visio & Project, MS SharePoint 2013, MS SharePoint Designer 2010, Service-Now, JIRA, TortoiseSVN, Jenkins, Log me in software, Smartsheets, and configuration and deployment of PC images & peripherals.

PROFESSIONAL EXPERIENCE:

Confidential, Morristown, NJ

Project Manager/Business Analyst

Responsibilities:

• Responsible for managing multiple domestic and offshore projects
• Collaborate with stakeholders to determine and create project timeline in Smartsheets
• Account for complete project lifecycle from inception to completion
• Create and manage the website maintenance release process
• Collaborate with the development team to identify, document, and resolve website issues
• Create and execute test cases for validation testing in WordPress
• Perform quality assurance, regression and user acceptance testing to facilitate on-time & on-budget website maintenance releases
• Facilitate information gathering sessions to document & create process flows using Visio
• Collaborate with stakeholder groups across the organization to ensure business and technology alignment

Confidential, Jersey City, NJ

Junior Business Analyst

Responsibilities:

• Work closely with Executive Board members to clarify and consolidate their requirements.
• Facilitate Skype meetings with other IT groups to ensure that business requirements are understood.
• Create SharePoint training documentation for New Users and Admins.
• Create and implement SharePoint Standardization document for all APS teams and their sub-teams SharePoint sites.
• Lead the redesign and deployment of the APS teams SharePoint site.
• Configure permissions for APS team’s sites and their subsites.
• Use Service-Now to run and distribute KPI metrics for Executive Board members.

Confidential, Jersey City, NJ

Change/ Confidential Manager

Responsibilities:

• Facilitate weekly WebEx CAB meetings for Change Management, Developers & Senior Management.
• Lead the re-design and deployment of Service-Now portal, internal change & SCM processes.
• Tracks and maintains the change requests, impact assessments and change notices on a daily basis.
• Responsible for supporting and maintaining change management strategies and plans that maximize organizational adoption, adherence and minimize risk.
• Export data from Service-Now for metrics to create daily change reports for department wide email distribution.
• Use formulas and macros, by writing VBA code, to speed processes when generating daily reports.
• Assisted SCM (DevOps) team with software releases.
• Prepped change sets for applications deployments using TortoiseSVN.
• Scheduled automated deployments using Jenkins.
• Managed CI classes, CI families, and relationship types for Confidential .
• Created relationships between servers and service applications for the Confidential .

Confidential, Brooklyn, NY

Web Designer

Responsibilities:

• Meet and correspond with client to determine clients’ needs for company's site.
• Create content and design for company web services.
• Perform validation of web forms, links and web driven email on completed site.
• Collaborate with 3rd party vendor to create graphics used for icons and logos on the site.

Confidential, Warren, NJ

QA Senior Test Analyst/Change Mgt Coordinator

Responsibilities:

• Use VBScript in QTP to perform automation testing.
• Run SQL queries in Oracle to obtain data used for Smoke and Sanity Testing.
• Write and execute test cases for User Acceptance Testing of anti-money laundering application KYC.
• Manage Change Requests through the Change Request life cycle in order to resolve KYC application issues.
• Ran Problem/Incident ticket reports and exported data to Excel for analysis.
• Create SharePoint Management training material for team members.
• Train users on lists, libraries, pages, views, publishing, web parts, importing, exporting, navigation and many other SharePoint features.
• Responsible for maintaining SharePoint site for daily activities performed by Release Change Management team.
• Create custom page layouts & content types using SharePoint designer.
• Create, configure & maintain charts on the teams SharePoint site to display metrics for senior management.
• Use master database management software EBX5 for data model creation.