SUMMARY:

Senior IT business leader, bringing 20+ years of experience in IT Program / Project Manager with extensive software development and operations and maintenance support experience. Strong background in business development, financial management, and team building as part of developing and leading cross - functional teams. Solutions-oriented with notable success directing a broad range of IT initiatives while participating in planning and implementation of systems solutions in direct support of targeted business objectives, primarily in the Federal sector.

EXPERTISE IN:

• Waterfall / Agile Project Management
• Cyber Security
• Government Security Standards & s
• Contract Management
• Strategic Planning
• Customer Service
• Business Development
• Proposal Writing
• Budget Planning/Analysis
• IT Service Management
• Team Leadership
• Account Management
• Cloud Migration and Planning
• Hardware / Software Maintenance & Networking
• Virtualized Development & Testing Environments
• Disaster Recovery Planning and Testing

TECHNICAL SKILLS:

MS Office Products: MS Visio, MS Project, Project Server, SharePoint, Team Foundation Server (TFS), JIRA

VMware Solutions: Drupal, JAVA, JavaScript, PHP, .Net, ASP, Visual Basic, SAP, Oracle, Siebel, PeopleSoft, Oracle and MySQL Databases, Remedy / ServiceNow, Google Analytics and Akamai Configuration and Management

Confidential Software Tools: Dimensions RM/CM and Business Mashups (TeamTrack)

HP / Mercury Test Tools: Application Lifecycle Management (ALM) QualityCenter, QuickTest Professional, Performance Center / LoadRunner, Project and Portfolio Management Center

IBM / Rational Tools: TestManager, Clear Case, Clear Quest, Functional Tester, Microsoft and Linux Server operations and management, Cisco networking tools, 24x7 operations and maintenance support

EMPLOYMENT HISTORY:

Confidential

Senior Program Manager

Responsibilities:

• As part of the Confidential, participated in and led interviews with executive level personnel from OPM’s offices and divisions.
• Managed GreenZone’s Data Warehouse and electronic Official Personnel File ( Confidential ) teams for the Office of Personnel Management. The teams consisted of Oversight Managers (liaisons with other federal agencies); database engineers, system admins, and Tier II help desk personnel.
• Participated in cloud migration planning and evaluation efforts
• Support operations included MS and Linux servers, Oracle Databases, Cisco networking
• Oversaw the Disaster Recovery Planning and Testing effort.
• Managed the O&M team as well as the Oversight Managers, working with over 150 Federal Agencies in support of over 2 million users in a 24 x 7 operation.
• As part of the O&M effort, the team developed and executed automated test scripts, using HP ALM
• Responsible for day to day activities, budgets, weekly and monthly reporting, and ensuring all deliverables completed to contract specifications.
• Supported the effort to achieve CMMI Level 3 Appraisal for Services (received August 2018).

Confidential, Vienna, VA

Program Manager

Responsibilities:

• Led the cloud migration planning and evaluation efforts for the Confidential SharePoint environment
• Managed a diverse team of developers, business analysts, testers, and QA in an Agile development environment.
• Led the Confidential program and business development effort, implementing financial models for tracking current projects and responding to RFPs and partnering efforts, including a $4 million recompete contract win for Confidential ’s SharePoint Program
• Responsible for all contractual activities, including deliverables, invoicing, key personnel, and communications with the Contracting Office and Contracting Officer’s Representative
• Managed Confidential ’s NIH’s Information Technology Branch (ITB) Development, Modernization, and Enhancements (DME) effort.
• Drove the migration to Agile development processes and began working on a DevOps implementation effort as a second phase

Confidential, McLean, VA

Senior Project Manager / Program Manager

Responsibilities:

• Managed the O&M and development effort for Integrated Student Experience (ISE) which maintains the studentaid.gov website and is FSA’s primary website for communicating and providing information to the public based on Drupal CMS.
• Implemented JIRA for Agile Development, issue tracking, resolution, and reporting
• As part of the ISE support effort, responsible for the implementation of Akamai for global website caching, deploying updates to the Akamai configurations, and ensuring that all security requirements were being followed.
• Participated in cloud migration planning and evaluation efforts of several applications
• Implemented a modified Agile development methodology for O&M and Enhancement development while ensuring that we followed FSA’s Lifecycle Management Methodology (LMM).
• Managed the eCampus Based (eCB) development and support effort, which was comprised of a development team, call center, and client delivery management.
• Managed the eZ-Audit support effort, which primarily consisted of a team that provided oversight and reviews of all submitted post-secondary institutions financial and regulatory audits.
• Oversaw the Disaster Recovery Planning and Testing effort for eCB, eZ-Audit, and ISE
• Developed an Agile development process as part of the ED Web Program, including implementing JIRA for tracking and managing the sprints, user stories, and testing and issue tracking.
• Evaluated and recommended a DevOps strategy and tools for ISE as part of the annual program review effort
• Participated in regular Continuity of Operation (COOP) exercises for all ED and FSA programs
• Support operations included MS and Linux servers, Oracle Databases, Cisco networking
• Participated significantly in the corporate effort to achieve CMMI Level 3 Appraisal, using two of my projects for the CMMI Level 3 audit.

Confidential, Falls Church, VA

Project / Program Manager

Responsibilities:

• As Program Manager for these projects, I was responsible for meeting congressionally mandated deadlines for application availability and funds disbursement; providing deliverables and reports to various levels of management, including CIO office; and ensuring coordinating all application updates with multiple contractors to ensure that we met the strictest levels of security and performance.
• Managed all of the projects’ resources (including hiring and firing), budgets, profit & loss statements, sub-contractor management, invoicing, and overall project delivery.
• Participated in the corporate effort to achieve CMMI Level 3 Appraisal, using one of my projects for the CMMI Level 3 audit.

Confidential, Vienna, VA

Program Manager

Responsibilities:

• Managed all professional services in the Confidential and Intelligence communities for Serena.
• Responsibilities included developing the Statement of Work as part of a software sales and delivery process; ensuring services were included as appropriate in customer delivery efforts; working with partners in executing client support services; managing resources and budgets for the Confidential Services group; managing the onsite delivery and execution of the professional services team; and managing and meeting sales forecasts and budget and P&L statements.
• Ensuring that our teams met the personnel clearance and security requirements identified as part of the contract s and support.

Confidential, Columbia, MD

Principal Computer Scientist

Responsibilities:

• Served as Deputy Manager of Confidential ’s Test Automation and Engineering Center of Excellence (CoE). The Center was one of 17 global Centers of Excellence introduced to improve client delivery and quality control.
• Leveraged Confidential ’s Catalyst methodology to improve business processes and for client audit’s and reviews as part of the CoE’s support efforts.
• Directed the day to day operations of the CoE, including hiring, development, and management of staff; providing input into and presenting marketing material and proposals to Confidential internal and external clients; supporting all existing CoE contracts and personnel, offsite and onsite; and supporting presentations and proposals to Confidential clients.
• Contributed technical expertise as one of the core team members on the IRS’ Modernization and Information Technology Services (MITS) Test Process Improvement Project, based on CMMI standards and best practices. Resulted in the realignment of the IRS Test Process.
• Participated in the Service Based Architecture Working Group at the IRS to provide Service Oriented Architecture (SOA) technical expertise from a testing standpoint.
• Provided technical input and support (including Orals presentations) into several commercial and government proposals in support of Confidential groups, where testing and test automation were a critical component.

Confidential, Bethesda, MD

Director of Consulting Services

Responsibilities:

• Managed the consulting services for ALPI and supported the programs as part of the Mercury Interactive partner program.
• Directed all of the consulting engineers and projects in their day to day activities and client deliverables.
• Worked with the senior consultants to develop test automation frameworks for Mercury (now HP) WinRunner and QuickTest Professional (QTP).
• Supported proposal writing efforts and business development, including developing and leading client presentations, technical proposals, and cost estimates and schedules.
• Supported the automated testing development and execution of Savantage Solutions’ Oracle Forms based financial application.
• As Project Manager for the Department of State IV&V team, led a team of 5 engineers to review and analyze Business Requirements; develop test plans and process for over 20 different applications (including GEMS, the primary PeopleSoft HR system); implemented test automation to improve regression testing turnaround time; coordinated with development group and other teams for regular and emergency releases of critical agency software systems.
• Acted as the Project Manager for Eagle Alliance ALPI team, working with Confidential and other contractors to develop test automation procedures for the Modernization effort. Included implementing test automation, reviewing security testing efforts and identifying candidates for test automation, and working with the Eagle Alliance Project Manager to improve the overall test process.
• Project Manager for Confidential ALPI team supporting Confidential in their efforts to develop best practices for their software-testing group. Developed comprehensive test plans to include all levels of testing (unit, systems, integration, manual and automated, etc.); identifying system constraints and recommending solutions (additional test hardware, bandwidth constraints, software issues, etc.); creating templates for testing; and providing feedback to Program Manager on Business Requirements analysis issues.

Confidential, Baltimore, MD

Director of Technical Services

Responsibilities:

• Initially hired as Quality Assurance Manager, but was promoted to lead all of Confidential ’s Technical Services.
• Responsible for overseeing and directing the efforts of the Quality Assurance and Test Engineering Department, Technical Support, MIS, Network Monitoring, and Systems Engineering. Built a QA and Test team from the ground up, putting in place QA and Testing processes and methodologies that resulted in a 50% reduction in the number of defects in bi-weekly development releases.
• Directed the consolidation of three separate facilities into a single new facility for all of the primary IT assets. This included network operations consolidation, personnel and desktop moves, security systems and technical support, while still maintaining a 24x7 operation.
• Converted a 9 to 5 Technical Support Operation into a 24x7 Technical Support Team - required hiring and additional personnel, to provide off hours and weekend support to global clients.
• Implemented a Network Monitoring system using Tivoli Net View to ensure systems availability and maximum uptime, while tracking internal and external Service Level Agreements.