PROFESSIONAL SUMMARY:

Detailed and efficient Project Management, Systems Networking and Security professional with 12+ years of experience supporting small to large - scale projects and implementations. Adept at system analysis, design and process improvement to support strategic business initiatives and a high level of customer service.

SKILLS AND EXPERTISE:

• Systems Networking Project Management Process Improvement Technical Expert
• Planning / Scheduling Departmental Liaison Systems Analysis Customer Support
• Milestones / Delivery Complex Projects Compliance Reports / Audits
• Purchasing / Ordering Software / Hardware Budget Management Retail / POS
• Design / Development Implementation Telecommunications Security
• Marketing and Events Documentation Process / Policies Mobile Devices
• Maintenance / Repair Timelines / Deadlines Inventory Management User Manuals
• Directory / Encryption Deployment / Install Imaging / Configuration Vendor Relations

TECHNICAL SKILLS:

Software and Systems: Adobe Acrobat, Aptos, Epicor, Cisco IOS, Microsoft Word, Microsoft Excel, Microsoft OneNote, Microsoft PowerPoint, Microsoft Visio, Microsoft SharePoint, Jira, Clarity PPM, Bit9, SAP, SmartLGX, RetailPro, Apple Keynote, Wireshark

PROFFESSIONAL EXPERIENCE:

Confidential, Johns Creek, GA

Project Manager

Responsibilities:

• Currently working with internal and external partners to plan and execute Confidential 's infrastructure implementation projects for new and existing stores
• Define project scopes, tasks and objectives with upper management
• Track project schedules, monitor project scope changes, facilitate meetings and escalate issues to project sponsors as needed
• Manage project utilizing RSA SecurID to enable two factor authentication to allow remote access for Confidential ’s employees
• Work on both single-site projects and multi-site initiatives, including construction for new Confidential 's Backstage stores
• Create documentation for projects including: Time and action plans, meeting agendas and recaps, location lists for multi-site efforts, design and construction documents and issues lists
• Generate orders for hardware, software, and services as needed in support of projects while ensuring that project budget guidelines are followed
• Successfully rolled out two factor authentication to all Confidential ’s employees
• Managed projects to open 8 Confidential ’s Backstage stores in 2016 and 24 Confidential ’s Backstage in 2017
• Coordinated the installation of the infrastructure and peripherals for a new cyber threat center at Confidential ’s Technology HQ in Johns Creek GA.
• Oversaw the implementation of different network VLANs to segment Confidential ’s network traffic from network traffic of Confidential ’s approved vendors with equipment installed at stores.
• Managed the installation of the network infrastructure at 28 Confidential ’s stores for the SmartExit RFID Loss Prevention and Analytics systems in 2017 & 25 in 2018
• Managed installation of a new phishing plug-in to Microsoft Outlook for corporate users to preemptively detect and report phishing attacks.
• Managed the partial renovation of the Chesterfield, VA and Springfield VA Confidential ’s stores

Expertise Utilized: Project management, Planning/Scheduling, Security Projects, Purchasing, Budget Management, Reports / Audits, Vendor Relations, Complex Projects, Milestones / Delivery

Confidential, Atlanta, GA

Senior Retail Network Analyst

Responsibilities:

• Collaborated to evaluate, design, recommend, and maintain all aspects of the Retail Store Network at all 800+ Confidential ’s/OshKosh branded US stores
• Provided network support for all aspects of Retail Store Network which includes but not limited to: store network router, switch, cabling, wireless infrastructure, telecommunications, data communications and management of new store network/telecommunications implementation
• Oversaw the installation of new Fortinet firewalls at all U.S. & Canadian stores
• Assisted in the development and maintenance of standard Retail Store Network performance reporting and statistics
• Enabled tokenization of credit card data to allow for secure transactions for customers
• Assisted in evaluating the utilization of the Retail Network and make recommendations for improved networking design and enhanced features
• Managed rollout of VeriFone MX915 Pin pads with point to point encryption for secure transactions
• Managed Mobile POS project to install iOS devices at all retail locations

Expertise Utilized: Systems Networking, Retail/POS, Mobile Devices, Security, Inventory Management, Complex Projects, Project Management, Encryption, Telecommunications, Systems Analysis, Documentation, Planning / Scheduling, Configuration, Technical Expert, Data / Metrics, User Manuals, Software/Hardware Implementation, Timelines / Deadlines

Confidential, Denver, CO

Retail Technical Analyst

Responsibilities:

• Provided onsite and remote technical support to 105 Confidential retail stores
• Managed ordering, installing, configuring and maintaining computers, Epicor POS registers, multimedia kiosks and VOIP phones at Confidential retail stores
• Configured and installed Cisco 2911 routers, Cisco 3750M switches and wireless APs at Confidential retail stores
• Managed the internal Cat5e network cabling at Confidential stores
• Oversaw inventory: POS systems, desktop / laptop computers, and mobile devices
• Coordinated initial MPOS rollout project to use iPod touches, iPads and iPad minis at portable POS systems for use during holidays and mobile selling events
• Managed various marketing projects (iPad, Vail store opening party)
• Served on a quarterly Retail Customer focus review committee
• Traveled to support mobile stores for special Confidential events
• Used Service Now ticketing system to log all and keep track of issues
• Led initial hardware implementation of new POS systems at 60 retail locations, switching from NCR Retail Pro hardware to Aptos IBM platform registers
• Created technical documentation for support and user manuals
• Trained new store users and operations staff on the use of Confidential systems

Expertise Utilized: Systems Networking, Project Management, Technical Expert, Departmental Liaison, System Analysis, Security, Complex Projects, Retail / POS, Telecommunications, User Manuals, Documentation, Vendor Relations, Imaging/Configuration, Deployment / Install, Software/Hardware Implementation, Marketing and Events, Purchasing, Customer Support

Confidential, Baltimore, MD

Desktop Support Operator

Responsibilities:

• Repaired hardware and software desktop issues for users
• Imaged new machines and maintained desktop and laptop inventory
• Supported Blackberry PDA’s and worked on Blackberry Enterprise Server issues
• Created and modified users in Active Directory, SAP & Poly PM
• Used SMS to deploy software packages to corporate machines
• Encrypted hard drives
• Received and audited monthly cellular bills, coded charges to departments and forwarded to the accounts payable department for payment
• Prepared usage and inventory reports for review by upper management
• Placed orders with vendors based on approved purchase requisitions
• Consolidated the 500+ individual cell phone business accounts down to 2 enterprise class business accounts, saving the company 40% off of the cellular expenses paid annually

Expertise Utilized: Maintenance / Repair, Purchasing/Ordering, Customer Support, Mobile Devices, User Manuals, Deployment/Install, Documentation, Inventory Management, Budget Management