SUMMARY:

• Experienced Program and Project Management Professional and Certified Scrum Master with 14 years of IT experience in program management, senior level project management, planning, executing, budget management, forecasting, consulting/coaching, Waterfall methodology, Agile methodology, Lean Six Sigma, process improvement, business and IT alignment, resource management, software development, and process reengineering.
• A self - directed professional leader and team motivator with extreme technical skills that are the main drivers to help organizations create win-win solutions with advanced experiences in business development, client relations, product knowledge, and senior level management interaction and communication while improving and adopting best practices.

HIGHLIGHTS OF QUALIFICATIONS:

• Certified: PMP, CSM, PSM-I
• Lean Six Sigma
• Project/Program Management
• Budget Management
• Resource Management
• Offshore Team Management
• Forecasting
• Clarity
• Planview
• SharePoint
• Microsoft TFS
• JIRA
• Rally
• MS SQL Server
• VBA
• SAS
• SAP
• Cloud Computing
• Salesforce.com
• AWS
• SaaS
• Break/fixes
• ServiceNow
• Microsoft CRM Dynamics 7.0
• Agile Principals
• SCRUM
• Kanban

CAREER EXPERIENCE:

Confidential

Sr. IT Project Manager/Program Manager, Dallas, TX

Responsibilities:

• Lead Fiserv’s Biller Solutions project team ensuring successful deployment and implementation, development, support and consultancy tasks for multi-scaled global projects using the agile methodology and scrum framework.
• Collaborate with the Director and Sr. Manager to provide oversight of the development and delivery of the programs and projects that are contracted through the Fiserv Biller Solutions sector.
• Significantly improved on-time delivery of large scaled software projects ranging from $1 million to $5 million, while reaching 95% of milestones within 12% of schedule variance.
• Drive business implications for programs/projects in progress to meet deadlines and cost targets.
• Manage and direct project teams on software modifications, budget, and program management activities, and timeframes whilst taking corrective action where appropriate to ensure of project goals.
• Establish and maintain strong communication with client stakeholders and their executive management to manage strategic planning and develop strategic initiatives that develops into detailed program/project plans that includes roadmaps, funding planning, and resource planning.
• Responsible for building the KPI dashboards to assist in improving accuracy, transparency, and compliance of financial reporting and planning for various client businesses.
• Served as the SME for the PMO on the adoption of the global standardized Agile methodology, and the Scrum and Kanban framework.
• Coach project teams to self-organize in effort to manage daily scrum stand up calls, sprint planning, sprint review, and retrospectives in effort to prepare to project releases and production validation.
• Track project success, including task status and burndown charge using TFS to adhere to timeboxes set.
• Proactively remove impediments in effort to increase development team productivity and drive momentum and progress, identify gaps, and manage issue escalations.

Confidential

Sr. IT Project Lead (Program Manager), Ft. Worth, TX

Responsibilities:

• Responsible for leading the application network and software ecommerce solutions teams (on and offshore) in developing and implementing technology concepts while delivering exceptional business value to the Enterprise Software Development Solutions and Applications Services partner on a B2B platform using the Agile Methodology.
• Drive process improvement along with advising on improvements to these systems and processes with related technologies and commonly executed software and applications updates.
• Managed and successfully delivered large projects ranging up to $8.5 million while maintaining a track record of delivering 98% within deadlines and budgets.
• Assisted in the cut of $250K from software cost by coordinating project implementation plans and resource management to eliminate overlapping efforts and utilizing existing network plans across the AA platform.
• Formally document the impacts of scope, time, or cost changes to the project or program and gains the approval of the program/project sponsor and the project portfolio manager
• Incorporates risk planning into all program/project phases with associated mitigation strategies identified and documented
• Developed program/project plans, budgets, and schedules integrated within American Airline’s work stream delivery timelines and resource availability, partner technology vendors, and business implementation and configuration timelines.
• Facilitated discussions with business partners and marketing team to clarify and confirm requirements, timeline for business implementation, and business drivers.
• Coached executive management and PMO on the Agile methodology and Scrum framework to drive improvement with product and development approaches to release planning, release, and cross team coordination.
• Facilitated and coached the development through various software integration and deployment of the required to be implemented solution while serving as the SME to drive value to the business using agile methodology and scrum principles.
• Coordinated and lead sprint planning, release planning, retrospectives, and daily scum stand up meetings in efforts to effectively plan for UAT testing and construct UAT testing and post production validation to confirm functionality and performance through Rally.
• Provided impediment resolution by being the voice of the team to assist in the elimination of roadblocks.

Confidential

Agile IT Analyst/ Project Lead (Scrum), Dallas, TX

Responsibilities:

• Facilitate the management of B2B eCommerce IT compliance projects and cross-functional in the delivery of the project scope to launch for technical, business, and creative initiatives in regard to infrastructure, software security and cloud computing.
• Managed the process and implementation of the salesforce.com system software integration and deployment using the Agile methodology.
• Analyze project needs and implemented process improvement in regard to efficiency and quality performance while leading the IT initiatives.
• Manage all phases of the SDLC which is not limited to the management of action items, available resources, budgets, requirements, sprint planning meetings, sprint and product backlog, and system implementation and deployment.
• Create implementation plans and business reviews dealing with specific needs as they pertain to implementation, disclosing any problem and resolutions, and defining the projects overall progression.
• Translated business requirements to system requirements and entering into formal feature tracking system (JIRA)
• Plan and construct UAT testing web/mobile designs to confirm functionality and performance
• Create business reviews dealing with specific needs as they pertain to product management, disclosing any problem and resolutions, and defining the projects overall progression.
• Worked with the UX design team to review wireframes and prototypes, and discuss the design and feel of the product being implemented.
• Recommend modifications to the requirements and specifications that would enhance the ecommerce system reliability, availability, serviceability, and scalability.

Confidential

Sr. Manager, Program Management, Dallas, TX

Responsibilities:

• Utilized leading edge business information systems that focus on the project scope of work, financial plan, brand, and its goals to help maximize market share, sales, and profitability with a budget of $7M within the food and beverage sector in ecommerce and web/mobile while coaching the team on the agile methodology.
• Collaborated with the Development Management team, business analyst and project managers to influence and guide decisions toward profitable growth initiatives that positively impact
• SDLC process by developing and leveraging custom full-scale project plans and executions of the eCommerce and mobility platform.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT web application and mobile apps implementation projects.
• Responsible for reviewing technical and functional requirements and document those requirements to be used in the scrum planning for specific projects and business users.
• Reviewed user stories, cases, and mockups in efforts to fit the business needs.
• Developed and maintained project work plans based on business requirements, sprint planning and backlog, and required staffing resources; monitors the integration of business requirements throughout the project life cycle and SDLC within the JIRA system.
• Used business requirements and UI/UX mocks up as an application to create flow charts to display design architecture standards
• Validate system design against requirements along with reviewing and validating test cases produced by the quality assurance staff prior to deployment.
• The first point of contact for the development staff to understand requirements specifically during the implementation / coding phase

Confidential

Project Management Analyst, Richardson, TX

Responsibilities:

• Drive the planning and master analysis of software system implementation, which include database and inventory management and forecasting.
• Handle the overall integration and database development prior to deployment for the implemented SAP system.
• Create analytical metric reports on a daily, monthly, and YTD basis including: store operations as defined, promotions, bonus programs for the field related to Parts and Supplies, inventory, and product performance with the integrated use of Microsoft Dynamics and Salesforce.com
• Worked with leadership on issues where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Defined the requirements, timeline, resources and budget; obtaining Business and IT agreement on these items prior to releases and through the SDLC process
• Define user stories, acceptance criteria and user interface design within Rally to include, product enhancements, business case analysis, obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, and working with technology team to deliver the enhancement that generates business value.
• Research and evaluate return on investment (ROI) analysis of frequency sales, financial goals, and promotional programs across multiple channels in efforts to recommend the proper distribution of products throughout the sales regions.
• Create analytical metric reports for the Parts and Supplies on a daily, monthly, and YTD basis including: store operations as defined, promotions, bonus programs for the field related to Parts and Supplies, inventory, and product performance with the use of SSRS, Microsoft dynamics and Salesforce.com
• Performed audits of profit and losses (P&L), key performance indicators (KPI) and unusual occurrences along balancing the sales margin and variables.

Implementation Manager

Confidential, Dallas, TX

Responsibilities:

• Provided the vision and leadership for developing, implementing, maintaining and integrating HR ERP system (SAP) that are aligned with HR objectives and strategy.
• Addressed and resolve the concerns, issues and questions surfaced by internal stakeholders, clients and strategic partners through day to day support channels.
• Consulted with business partners to gather requirements in utilization of data-derived insights to drive strategy.
• Assisted in the prioritization of work within the department through communication with key business stakeholders as well as objective measurement of benefits and costs.
• Developed technical strategy with each functional area of HR, its critical reporting mechanisms, dashboards and tools.
• Evaluated and analyzes daily systems operations, analyzes trends in data and processes to proactively identify opportunities for improvement.
• Primary contact for developing employee relations strategy, benefits, payroll processing and performance coaching for all business units, field operations, exempt and non-exempt employees.
• Developed a process of gathering, mining, reporting and presenting data for all HR Business areas and support the team by updating data, charts, and models that are subject to change based on management direction.
• Developed and implement on HR related subjects (employment law, diversity, management practices, etc.)

Confidential

Project Manager, Plano, TX

Responsibilities:

• Responsible for management and coordination of multi-million-dollar long term/short term projects which included maintaining the project budget and reported any overruns and variances.
• Assessed the scope of projects, including the direct and indirect costs of completion including consulting with others on development and execution of complex project plans.
• Work with outside retail buyers to identify trends and analyze pricing and sales through data to maximize growth opportunities.
• Create RFP’s for clients to summarize pricing with allowing time for feedback and negotiation purposes.
• Responsible for gathering requirements for scanning data and Spectra demographic data for category reviews and reports.
• Create business reviews and presentations dealing with specific needs as they pertain to project management and processes.
• Acted as the key, day to day client interface, ensuring that client objectives were met through the delivery of a value-added cost management service.