EXPERIENCE SUMMARY:

• A successful IT Project Manager with 15 years of progressively challenging experience implementing large, complex, multi - million-dollar application and infrastructure projects involving multiple resources and business stakeholders.
• Achieved project results with on-schedule delivery and averaging 15 % under budget.
• Highly skilled in developing project plans, leading requirements gathering and needs assessments, process improvements, and IT strategic and operational planning.
• I’ve been responsible for full life cycle project management including schedules, budgets, milestones, key initiatives, reporting, resource management, monitoring.
• Acknowledged for integrity, high professional standards, and very strong customer-service orientation.

PROFESSIONAL STRENGTHS:

• Highly experienced IT Project Manager with strong technical skills
• Accomplished team builder, trainer and leader
• Innovative and successful in new business development, implementation and management
• Agile / Scrum methodology Management
• Exceptional group guidance
• IT Project Design, Scope and Management
• Cloud Network Advancement Leader
• Strong planning, analysis and execution
• Customer relations based on mutual values
• Multi-site International Team Management
• Process Analysis and Improvements

EXPERTISE AREA:

• Software Development
• International Network Implementation
• Change Management/Process Transformation
• Software Implementation
• Desktop Deployment
• IT Audits eCommerce
• VOIP
• Finance Transformation
• Mainframe
• Mid - Range (General, Build, Decom, Appl Dev)
• IT Security
• Storage implementations

TECHNICAL SKILLS:

• Scrum Methodologies
• Lean Six Sigma
• Waterfall
• Iterative
• Agile
• ITIL/ITSM
• CMMI
• PMBOK
• Kanban
• SCLC
• MS Office 365
• Visio
• SharePoint
• MS Project
• Jira
• Clarity
• ServiceNow

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

IT Project Manager / Network Consultant

Confidential

Responsibilities:

• Focused on the required Project achievement to surpass all customers’ needs. Implementing positive workforce to productively accomplish requests and return for future service.
• Design and lead training for team-building that is later adopted as a "Best Practices" standard for all employees.
• Produce unique and efficient processes, planning the logistics of communications, and produce a web-based handoff application and sophisticated Rally dashboard that provides ‘real time’ software development reports.
• Presided over a long performance benchmarking and quality assurance project that was a part of an international application rollout in servicing over 100 users.
• Pre-installation design, implementation and troubleshooting of network systems at international locations. Executing productive completion of these systems through Microsoft Project Professional.

IT Project Management / Technical Services

Confidential

Responsibilities:

• Developed detailed network configurations involving multiple alternatives, end user customer needs, and overall economics of implementation.
• Design strategic network plans to deploy IT systems, calculating capital funds required for construction of infrastructure, participating in market unit sessions to position network to be available for sales, and interfacing with numerous segments to implement recommendations.
• Directed several major locations for project developed and management with Microsoft Project Pro expertise.
• Traveled internationally for network system management, installation, sales and support services to meet the needs of the company.
• National project manager leading the full system advancement at many international corporations.
• International projects throughout Confidential Systems timeline:
• 20 16 to 20 17 - USMD; Merger and acquisition for domain integration completed across North American sites.
• 20 12 to 20 13 - Verizon / Terremark; Planned, proposed, implemented and managed an integration of the Cloud network servers at 35 sites across North America. Set and held timelines for each service and team member at all locations.
• 20 10 to 20 12 - HP/American Airlines; Conversion of Cisco to 3Com switches for every AA location around the world. This was an 18 month, multi-million-dollar Six Sigma project that was completed on time, without issue.
• 20 02 to 20 08 - FedEx; Complete network server replacements at FedEx sites in North and South America. Developed implemented and managed timeline for the needed support team to handle user migration issues.
• 20 01 to 20 02 - BNSF; Led the implementation of 523 new rail line controllers and 100 servers at over 300 locations across North America. Provided BNSF the outstanding service, combined with on budget, on time delivery.

On-site Network Leadership / IT Project Manager

Confidential

Responsibilities:

• Set scope and control of tasks for onsite network installation of servers and domain migration at over 281 DHS sites within a 12-month duration. Managed all facets of project throughout each phase.
• Assisted the Project team for the Department of Homeland Security to set the WBS and the charter proposal for a Novell to Microsoft Migration. Worked with their installation team both remotely and directly at several major sites.
• Asset Management for the major network servers, arrays, routers, hubs, etc. across the City of Southlake infrastructure.
• Developed and managed multifaceted teams for international operations. Obtained constant data from each team on a continuing basis to determine needed investments to surpass goals.
• Implemented a project timeline for the international installation of Cisco ISE services for the DHS network facilities principal automation and modernization program for improving data security across the International sites.

Agile IT Project Manager

Confidential

Responsibilities:

• Consultant that presided over a long performance benchmarking and quality assurance project as part of the international application rollout in servicing over 100 users.
• Succeeded in producing a creative, low-cost software solution that resolved performance issues despite the complexities of assessing the application’s performance from three diverse user perspectives.
• Analyzed performances and benchmarked projects, directing the implementation and application development project with this leading insurance company.
• Performed advanced network implementation and support of networks and network management systems.
• Conquered productivity issues surrounding the demands of an expanding user base calling for one-screen data views, and improved response times.

Network Services / System Implementation / Business Analysis

Confidential

Responsibilities:

• Network Consultant for Confidential, presiding over performance benchmarking and quality assurance. This produced a system rollout as part of the international network system across North America and servicing over 250 franchises.
• Managed several employees in all aspects of the business environment including operations, project development, sales teams and the task of assuring customer satisfaction to develop a profit.
• Business analysis and establishment of asset management, network services, and software systems.
• Achieved the complexities of assessing application performance from three diverse perspectives of call center agent, field engineer, and end network systems. This produced outstanding service, combined with on budget, on time delivery.