SUMMARY:

• A “ Confidential always brings new ideas and a fresh perspective to the table.
• He is committed to doing the right thing for his customer base.
• Confidential listens so that he can understand what is needed and facilitates issues to resolution.
• While customers can be challenging Confidential brings just the right amount of expertise to the role so that his customers always feel he is focused and working on their behalf.” ccomplished, ambitious and results - driven Program and Project Leader with broad based expertise in leading enterprise initiatives focused on using technology to improve business effectiveness and performance management, directly impacting the top-line ; proven record of working with colleagues to ensure the success of large-scale, high visibility enterprise-wide IT initiatives, achieving all delivery milestones on-time and within budget.
• Well versed in aligning technology strategy to business imperatives through adoption of cutting-edge technology solutions and effective change management strategy; expertise in overseeing quality assurance and risk management processes throughout each initiative.
• A history of success in enterprise-level programs; with Confidential, oversees the execution of IT initiatives that meet the needs of multiple business lines throughout North America.

CORE COMPETENCIES:

• Building and Leading Effective Teams
• IT Strategy and Implementation
• Exceptional Project and Program Management
• Improving Productivity and Reducing Costs
• Actively Managing Risk and Quality Issues
• Certified Project Management Professional
• Collaborating with IT and Business Personnel
• Leading Engagement with Key Stakeholders
• Experienced in Best Practices and Standards
• Skilled in Vendor Management

PROFESSIONAL HISTORY:

Confidential, Southfield, MI

Program Manager

Responsibilities:

• Engages with executives, department heads, and other stakeholders to gather business requirements for each project that serve as the basis for project plans and other documents, as well as estimates of resources and required manpower.
• Maintains accountability for the formulation and administration of individual project budgets, originating and submitting budget proposals and subsequent changes in accordance with project needs.
• Responsible for the identification and ongoing management of project dependencies and critical paths, addressing challenges, accommodating change requests, and developing contingency plans; leverages expertise in an array of project management tools and methodologies to define timelines.
• Provides guidance and direction to all project team members and contractors, cultivating an environment of personal accountability and dedication to the success of each initiative.
• Recognized for achieving all project milestones and deliverables on-time and within budget, applying best practices and tactics governing project execution and management.
• Key initiatives include a partnership with Accenture to develop an SAP tool to govern raw materials planning for Boeing, which will yield a solution that precisely calculates the amount of titanium and other materials needed for aviation construction projects, maximizing cost savings for the client.

Confidential, Alpharetta, GA

Service Account Manager

Responsibilities:

• Worked with the Managed Services Support Team to articulate and execute a comprehensive support strategy that exceeded client expectations and positioned the company as a premier provider of exceptional customer service in a challenging and highly competitive industry.
• Identified, addressed, and resolved client issues, engaging in root cause investigation to prevent recurrence; provided timely updates on issue status and resolution timelines to C-level executives and other stakeholders.
• Directed the efforts of teams of analysts and engineers, navigating client projects and support issues to on-time completion within budget.
• Leveraged broad and deep command of technical issues and applications to provide guidance and direction to clients with respect to the design, development, testing, and deployment of development projects.

Senior Technology (Sales) Engineer

Confidential

Responsibilities:

• Excelled in the management of a multi-state sales territory, negotiating agreements with executives and other key client stakeholders while identifying opportunities for increased account penetration; cultivated a robust pipeline of business opportunities while exercising the authority to negotiate key terms, conditions, and pricing of all sales agreements.
• Recognized for reaching 128%, 107%, and 94% of sales targets in a challenging economic environment, including closing a major $23MM contract.

Confidential, Valparaiso, IN

Director of Information Technology

Responsibilities:

• Successfully designed and delivered a VLAN Ethernet-based network, capturing substantial gains in performance, reliability, and security; established the IT department as a trusted strategic partner to the organization, building confidence in the team on the part of clinicians and other personnel.
• Contributed additional service and expertise as the leader of a team that negotiated and deployed a suite of Confidential clinical and financial applications; improved workflow, safety, patient tracking, customer satisfaction, and revenue recognition.