SUMMARY:

I am a detail - oriented professional with a proven track record in business process mapping and engineering, development of interactive prototypes, analysis and requirements gathering. I am an energetic and proactive team player with a strong background in Project Management (Requirements elicitation and gathering, project coordination and support), software and system development life cycle and emotional intelligence. I have a strong ability to draw analytical inferences through critical thinking and to make business recommendations based on quality research and independently drawn conclusions

SOFTWARE/APPLICATIONS:

• SharePoint
• SQL
• Rattle®
• Visio
• JIRA
• Oracle
• Microsoft Office
• Microsoft Project

PROFESSIONAL EXPERIENCE:

Project and Deliverable manager

Confidential, Merrifield, VA

Responsibilities:

• Actively take part in the design of the Project Charter, Project plan, and assist in developing sponsor roadmaps, Stakeholder matrix, communication plans, developing and managing project team, deliverables, and milestones of complex large-scale projects.
• Create, design, implement and document procedures and practices that can be applied cross-functionally across projects to ensure efficiency and adherence to business standards.
• Collaborate with the staff/project team to make trade-off decisions during project or product development
• Report on progress of all projects to project team and upper management by monitoring all deliverables as related to each program milestone.
• Elicit requirements via interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions to have a clear picture of the specifications needed for a project.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Develop Gantt Charts to help effectively manage project plan and develop SharePoint web pages for effective communication and documentation during respective phases of the project life cycle.
• Use Visio and other applications to create and design documentation including architecture diagrams, process flows, work flow diagrams and other information or processes needed to describe the system changes that has been made for both internal and external internal customers.
• Effectively participate in process improvement meetings, prepare user guides for developed user interfaces and provide guidance through live presentations or via WEBEX to users, both internal and external and senior managers on changes that has been made.
• Led project teams, internal and external, to achieve project defined milestones and deliverables.
• Provide and present weekly management reports on each project
• Developed site prep guides to ensure accurate deployment for each project site.
• Prepare and present impact assessment reports
• Develop deliverable schedule from approved milestones and project scope.

Business Support Analyst

Confidential, Mclean, VA

Responsibilities:

• Analyzed ERP, CRM solutions and devised SOW, project plans, and SOP’s, which strengthened accuracy, time management, and productivity of various large-scale projects.
• Led the effort to effectively communicate and collaborate with external and internal stakeholders to analyze information needs and capture functional requirements for a Business Process Re-engineering project (BPR) project.
• Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into functional requirement document (FRD). Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests.
• Actively took part in meetings with developers and the project team to develop new features based on user stories
• Used software development methodologies such as Kanban, scrum, and waterfall, structured qualitative and quantitative analysis, in developing process reengineering.
• Work with the key stakeholders to define projects scopes, prioritize project tasks or technical changes as needed.
• Utilized Change Strategy & Plan Development techniques such as stakeholder matrix, change readiness matrix, resistance management plans, and change assessments that identified areas for improvement.
• Provided direction and support to project team members. Assessed compliance of development process with
• Used internal communication methods such as horizontal communication and formal communication when discussing project deliverables with team members and stakeholders.
• Work with product owner to communicate well-defined deadlines, goals and other technical or portfolio features
• Prepared Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the Software Development Lifecycle (SDLC).
• Assisted in developing test plans, test cases and performed User Acceptance Testing (UAT).

Business Operations analyst

Confidential, Ashburn, VA

Responsibilities:

• Facilitated the use of new and innovative change management tools and techniques to drive organizational and cultural change in complex environments.
• Maintained requirements documentation for information systems and processes being developed, including business analysis models and update stakeholders on the progress of the project to aid in effective decision-making.
• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
• Designed an efficient product gap management process to communicate, prioritize and get disposition on key gaps from the product team.
• Performed risk assessment and evaluation for projects
• Monitored and reported on the progress and status of projects to aid in business development as against the project life cycle
• Monitored and reported on the progress and status of projects to aid in business development as against the project life cycle
• Ensure that project team and staff comply with laid down processes and governance policies
• Designed training materials and also hold training sessions for the development of less experienced staff members
• Provided UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout.
• Performed cost analysis and tracked expenses to ensure it is within the given budget.

Project support consultant/analyst

Confidential, Columbus, OH

Responsibilities:

• Gathered and analyzed requirements for projects in accordance with project expectations
• Successfully improved processes by mapping, identifying, and eliminating wastes in current processes
• Design processes to eliminate or mitigate potential risks
• Served as a liaison between project stakeholders, SME’s and Project Managers through the project life cycle
• Communicate at all levels with business owners, stakeholders, subject matter expertise, super users on all matters related to project (project plan, risk Analysis, issues, scope, assumptions, gap analysis, gather Business requirements, development of test plan and test scripts)
• Actively trained and mentored new team members in the performance of required departmental tasks in compliance with internal Quality Assurance guidelines
• Knowledge of customer relationship management (CRM) practices
• Resolved customer complaints quickly and effectively