Project Management
Results-driven project management professional with first rate skills in directing full cycles for complex, multi-site programs and initiatives. Proven ability to deliver productivity and quality improvements through well managed, on-time projects. Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple projects. Particularly strong in staff development, including training, coaching and evaluation. Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Core Competencies
PMI PMBOK * SDLC * Cost Reduction & Avoidance * Operations Management * Staff Training & Development
Multi-Site Programs * Program Management * Client Relations & Negotiations * Quality Assurance * Troubleshooting
Budget Management * Performance Management * CRM * Billing, Ordering & Provisioning * Trouble Ticketing

Confidential,East Hanover, NJ Project Manager 1.2009 – 8.2009

• Provide project management support to CS&O, Marketing Services and Sales on key business initiatives to streamline internal process operations and alignment across the organization.
• Provide management with risk assessments, recommendations, and the execution of strategic and tactical guidance. Provide Management with status reports guiding awareness and actions required regarding many aspects of the business prospect.
• Develop and track project schedules; perform and manage critical path analysis and risk analysis.
• Organize resources into cross functional working sub teams and workstreams.
• Ensure alignment and integration of projects at the workstream and organizational level.

Confidential,Parsippany, NJ Senior European Program Manager 3.2007 – 12.2008

• Accountable for the Program management of multiple projects supporting the Avis Europe portfolio directed towards achieving strategic business or other organizational objectives.
• Developed the overall IT strategy; define planned IT spending for the next fiscal year.
• Evaluated business issues and partner with the business leaders to identify solutions. Identify alternate approaches and provide costs and benefits to each. Create and revise scope of work documents based on changing priorities.
• Presented periodic Dashboard reports on program financials, future opportunities and client issues.
• Built credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Confidential,New York, NY Project/Program Manager 3.2004 – 3.2007

• Coordinated and managed key enterprise-wide initiatives: System augmentation projects to streamline operations within Customer Care and CE Operations Data Management program to identify root cause of data integrity issues, KPI’s as well as to implement and operationalize remediation’s.
• Program managed definition & implementation of Prepaid Card Program within Retail and Special Markets channels; realized results in excess of $4m per year. Presented detailed project summaries to senior level management and conducted post implementation analyses to determine areas for program improvement. Provided operational support post-implementation.
• Project managed migration of legacy Portal Infranet SMS to Oracle SMS. Led teams through GAP analysis workshops for each module, identified where custom development could be migrated to OOB functionality, worked with Business owners to review new module workflows to determine if operational needs could be met, identified infrastructure needs for production, development & testing environments.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Worked with cross-functional teams of marketing sponsors, programmers, trainers, sales managers, process engineers to meet program objectives. Fostered a team approach to ensure programs met and or exceeded Sponsor expectations.
• Monitored compliancy of Finance and IT with SOX Regulations; ensure processes were adhered to, identified and implemented remediation’s where deficiencies were identified;
• Executed Quality Assurance testing; created master Test Plans with clearly defined objectives; detailed use & test cases. Executed complex functional, integration, and regression tests to determine software compliancy with user requirements and established quality standards.

Confidential,Nutley, NJ Project Manager 3.2002 – 3.2004

• Managed key IT ventures supporting business operations.
• Heavy systems involvement to deploy improvements and resolve productions issues surrounding the CRM, Billing and Ordering systems.
• Established and implemented a program management and development process where none had previously existed. Developed, compiled and disseminated best practices for the processes identified.
• Educated and influenced teams on the benefits of utilizing the new tools and processes.
• Developed Change Request website and database to enable customers and internal resources to present new project and change requests to existing projects.

Foster Wheeler, Perryville, NJ Program Manager 8.2001 – 3.2002

• Implementation of the Onyx CRM System Solution across internal Business Sales Organizations.
• Planned and implemented a Global Middleware Solution (J.D. Edwards XPIe) to integrate “key” applications and data sources across the Business Groups.
• Managed a team of 18 (+) consultants, analysts and internal resources (both domestic and international).

Confidential,Madison, NJ Program Manager 3.2000 – 4.2001

• Managed the implementation of the Clarify ClearSales Global CRM System Solution across six vertical markets.
• Developed the CRM Program Plan detailing the work processes and procedures of the Program Office.
• Developed the Sales Force Automation and Trouble Ticketing Report Plan and supporting documentation.
• Compiled and led cross-functional teams to deliver new Product development efforts within the Infrastructure Services portfolio.
• Ensured that the Software and Product Development process was adhered to and appropriate approval was received at each quality gate.

Confidential,Bridgewater, NJ Project Manager and Software Quality Analyst 6.1994 – 3.2000

• Provided project management to the Business Markets Ordering and Service System Development organization.
• Interfaced directly with Program Management, client organizations and developers to ensure that project scope was clearly defined to move successfully from concept to production.
• Matrix-managed teams of up to 22(+); including developers, testers, consultants, analysts and additional internal resources (both domestic and international).
• Accountable for creating a baselined project plan and managing execution against it.
• Ensured all project deliverables were completed and in compliance with the Software Development process.
• Proactively communicated status and issues to the team, senior management and key stakeholders. Prepared monthly reports on budget vs. actuals, issues, pending pipeline activity and outlooks.
• Coordinated and facilitated meetings with project teams, management and key stakeholders.

Education

M.S. Marketing Management
B.S. Business Management