SUMMARY:

• Results Driven Technical Project Manager with extensive experience in Cybersecurity, Application Development, User Acceptance Testing, Global Project Management, Event Management, Authentication, Change Management, System Support, Vendor negotiations, and working in large scale enterprise environments for global organizations.
• Experience working with virtual and international teams.
• A top producer who completes projects ahead of schedule in a fast paced environment.

TECHNICAL SKILLS:

Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Project, Microsoft NetMeeting, Lotus Notes, Internet Explorer, SCCM, Remedy, Heat, SalesForce, PeopleSoft, eRoom, Citrix, eRoom, Novell Netware, LDAP, TCP/IP, LAN/WAN concepts, Symantec Net backup, Cisco 12.2, VMWare, SQL scripts, SharePoint, RSA SecurID, Active Directory, Autonomy Connected Backup, Cloud computing, Confidential Communications, Visio, Confidential Connect Direct eLearning systems, Track Space (similar to Team Foundation Server), JIRA, SharePoint, OneDrive.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, Texas

Project Manager

Responsibilities:

• Plan, coordinate and track activities to integrate recent company acquisitions .
• Coordinate IT Security needs, solutions and budgetary information . Manage various IT Security projects in support of the spinoff of Confidential from Confidential .
• Plan, organize, and monitor project performance using appropriate project management tools and techniques in alignment with ICE methodology.
• Change Manager responsible for submitting Change Requests, provide justification for the requests, and work with the senior leadership team to gain approvals.
• Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
• Validate financial forecasts and provide on - going reconciliation of resources and other related project expenditures.
• Manage scope to ensure approved value is delivered and commitments are achieved within time, cost, and quality parameters.
• Accountability and oversight of the end to end project core processes across multiple business units.
• Partner with the Project Management Office for governance and reporting.
• Responsible for tollgate presentations and dashboards.
• Develop the integrated project plan, roadmap, resource plan, contingency plan, UAT, and related project management artifacts. Define risks and issues and monitor them.

Confidentia, Irving, Texas

Project Manager

Responsibilities:

• Managed cybersecurity, data classification, and SDLC Continuous Integration and Continuous Deployment projects with varying levels of complexity and broad scale accountability for the processes that support global initiatives.
• Responsible for a project to migrate data from Team Foundation Server to the Horizon platform using SDLC Continuous Integration and Continuous Deployment.
• Directly managed all aspects of the project life cycle and worked with matrix partners to oversee all phases of the project.
• Partnered closely with the technology partners to deliver technology project elements.
• Drove the development of business requirements to satisfy business case objectives, client and employee impact assessments and communications.
• Developed the integrated project plan, roadmap, resource plan, contingency plan, UAT, and related project management artifacts. Defined risks and issues and monitored them. Provided tollgate presentations.
• Planned, organized, and monitored project performance using appropriate project management tools and techniques in alignment with BOA Change and Project Management Framework.
• Change Manager responsible for submitting Change Requests, provided justification for the requests, and worked with the senior leadership team to gain approvals.
• Defined and tracked project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
• Validated financial forecasts and provided on-going reconciliation of resources and other related project expenditures.
• Responsible for PPRT and CA PPM updates. These were used to manage schedules and financials, resource utilization, and dependencies.
• Managed scope to ensure approved value is delivered and commitments were achieved within time, cost, and quality parameters.
• Accountability and oversight of the end to end project core processes across multiple business units.
• Partnered with the Project Management Office for governance and reporting.
• Responsible for executive presentations and dashboards.

Confidential, Dallas, Texas

Project Manager

Responsibilities:

• Responsible for migration of processes and procedures from Lufthansa Airline Systems to Confidential, and addressed security concerns.
• Performed project discovery, developed project teams, defined objectives and scope, documented current and future-state processes, documented risks and assumptions, and oversaw development, testing, and implementation.
• Scheduled resources.
• Managed customer and department activities including meetings, agendas, facilitation, and presentations.
• Key contributor in the Change Management process. Submitted new application designs and attended the Change Management meetings. Monitored and tracked the status of the changes.
• Understood the business and security needs of the project and interaction with other projects/programs to make decisions that were in the best interest of the organization .
• Responsible for an Agile Application Engineering project to be implemented from SCCM for 48 airport sites nationwide. Created technical specifications and software design documentation. Worked with clients to gather and document business requirements. Worked with a Scrum master and engineers to develop application software. Followed the application development lifecycle, SDLC.
• Responsible for driving work streams and timelines.
• Documented and researched procedures and processes. Collaborated with other departments to review and update new procedures.
• Responsible for a project to upgrade all desktops and laptops for 48 sites nationwide.
• Developed the project plan with milestones, SOW, and deliverables.
• Negotiated contracts and managed vendor and contractor resources.
• Provided status reports and presentations to leadership in Germany and monitored / tracked status. Stored documentation on SharePoint.
• Liaison for external client LSG Sky Chefs, internal managers, and German based managers to meet project deliverables.
• Ensured milestones were delivered and reported to managers.
• Conducted daily conference calls and provided direction to internal staff, offsite resources, and third party vendors.
• Responsible for issue tracking and resolutions.
• Coordinated with WAN team for site and printer installations. Created Active Directory accounts and assigned permissions.
• Gathered input and feedback from stakeholders to capture the business requirements for different programs.
• Entered requests into JIRA to assign, track, and monitor projects.
• Collaborated with German client management teams to resolve issues and manage Web shop requests.

Confidential, Dallas, Texas

Project Manager

Responsibilities:

• Responsible for complex Agile projects with multiple deliverables for business units to achieve their goals and resolve concerns.
• Provided relationship management and ongoing prioritization with cross functional teams and third party vendors, Stewart Title and Urban Lending.
• It is a very fast paced, deadline driven environment, and I was identified as a top producer who completed projects ahead of schedule in an Agile environment.
• Supported the Vendor Management strategy.
• Used the vendor performance management framework to drive vendor / client alignment and improve performance.
• QC and intake of checklists, calling rules, programming, and reporting documents.
• Performed UAT (User Acceptance Testing).
• Security issues were addressed.
• Responsible for issue tracking and resolutions.
• Expertise in stakeholder/client management, resource management, and project execution by following Agile.
• Entered requests into JIRA to assign, track, and monitor projects.
• Developed documentation and created dashboards. These were stored on SharePoint. Reported weekly status to management.
• Initiated and maintained reporting relationships with project stakeholders, including team members, peers, managers, customers, third party vendors, and other departments to coordinate efforts across multiple business units. Gathered input and feedback from stakeholders to capture the business requirements for different programs.

Confidential, Dallas, Texas

Project Manager - IT

Responsibilities:

• Managed a project to upgrade Internet Explorer on 7000 systems globally. Researched and resolved all issues. Waterfall methodology applied on this project.
• Scheduled resources.
• Key contributor in the Change Management process. Submitted required changes and attended the Change Management meetings. Monitored and tracked the status of the changes.
• Supervised, managed, and coached five system analysts.
• Acted as the liaison with key business stakeholders and conducted weekly conference calls for global business managers in various time zones, including Germany and Asia.
• Implemented a cloud backup solution for 400 laptops globally, and ensured appropriate security.
• Modified SQL queries for weekly reports, created dashboards, and used VMWare. Created Active Directory accounts and assigned permissions.
• Managed and led global projects on a day-to-day basis, tracking milestones and deliverables, and reporting on status.
• Responsible for issue tracking and resolutions.
• Collaborated with domestic and international cross functional teams to identify issues. Provided resolutions to complex technical and security issues.
• Facilitated meetings, assigned tasks, managed the creation and distribution agendas, action items, status logs, developed client communications and project timelines, tracked upgrade progress, maintained weekly and monthly status reports to Leadership as needed.
• Documented break/fix issues and stored on SharePoint.

IT Consultant

Confidential, Fort Worth, TX

Responsibilities:

• Entered contact information into Sales Force.
• Modified SQL queries for weekly reports and created dashboards. Stored them on SharePoint.
• Provided application support for insurance and customized applications. Researched complex technical issues.
• Assisted internal users with remote access, printers, SAP, and network issues.
• Provided technical troubleshooting and identity management with Active Directory, Novell, Bomgar, VMWare, and other tools.
• Modified SQL queries for ad hoc reports and created dashboards. Stored them on SharePoint.
• Provided identity management with Active Directory and Novell.
• Provided application support for mortgage and customized applications.
• Trained system analysts on Novell upgrade and assisted with the upgrade implementation, including testing.
• Produced ad hoc reports, using SQL scripts, and collaborated with other departments.
• Provided complete support for all user and server issues in external collaboration environment in an extremely fast paced, security conscious environment, including VPN, Citrix, PKI certificates, and RSA SecurID issues. Collaborated with external business partners from Rockwell Collins and Lockheed Martin.
• Setup user access and identity management using Active Directory and eRoom administration. Impeccable accuracy maintained at all times because of sensitive data.
• Monitored 500+ servers and reported issues to the security group.
• Modified SQL queries for ad hoc reports and stored them on SharePoint.
• Installed server patches and ran the morning server check.
• Provided application support for POS systems.
• Entered information in SalesForce.
• Setup user access and identity management with Active Directory.