SUMMARY:

• Over 20 years of Information Technology experience in Healthcare, Telecommunications, Utilities, Government, Financial, Customer Service and Marketing systems.
• Experienced in every phase of the application development life cycle (serving as: Program Manager, Project Manager, Analyst, Developer, Tester, Technical Writer, Trainer, Release Manager and Manager).
• Over 20 years of Project Management experience (managing a wide variety of mission - critical, multi-million dollar projects including: applications, data migrations/conversions, vendor integrations and COTS installations/customizations).
• Managed teams of up to 350 people in various project structures (i.e. matrix, direct reports, employees, contractors, vendors and offshore resources).
• Recipient of numerous professional awards (please see last page “Professional Awards and Honors”)

TECHNICAL SKILLS:

METHODOLOGIES: Agile, Rational Unified Process (RUP), Confidential Project Life Cycle (Waterfall), Systems Development Methodology (SDM), Enterprise Development Process (EDP), Capability Maturity Model Integration (CMMI), Object Oriented, Structured, MADP, IEW/Case Tools.

TOOLS: MS Project, RPLAN, Lotus Notes, Microsoft Outlook, EPN, Visio, MS Power Point, MS Excel, MS Word, MS Paint, PVCS Tracker, Test Director, Mercury ITG (Kintana), Toad, ClearQuest, Clarity, Sharepoint.

EXPERIENCE:

Delivery Lead/Program Manager/Senior Project Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Communicated program processes for: change management, RAID (Risk, Action Item, Issue, and Decision) tracking/reporting, status reporting, client communication, budget tracking, service level agreements and project artifact approval.
• Ensured program processes are adhered to by Project Management.
• Communicated project budget, high level Confidential, client and executive direction to Project Managers. Monitored overall program budget, recommended cost cutting measures.
• Provided guidance on mitigating risks, addressing issues, obtaining resources, and overall project management. Accountable for every aspect of the Program.
• Interfaced with executives of Confidential, Confidential ’s clients and vendors to communicate program/project status, deadlines, budget burn rate, scope, issues, risks and mitigation strategies, changes in scope/schedule/budget, project and program metrics.
• Wrote business cases and cost sheets to obtain project funding.
• Created High Level and Detailed Project Plans. Brainstormed with Business Owner and other stakeholders to determine project strategy.
• Determined staffing needs and worked across organization to secure resources.
• Drove agreement on requirements and solution via joint application design sessions (JAD), negotiation, mediation and facilitation. Implemented Change Management procedures and ensured compliance.
• Communicated scope, assumptions, dependencies, constraints, plan changes, RAID and budget.
• Ensured appropriate sign offs are obtained. Ensured system quality checkpoints are planned (i.e. User Acceptance Testing). Ensured Service Level Agreements are met.
• Tracked issues to resolution, action items to completion and tasks per the project plan.
• Release implementation plan, action items/issues log, communications plan and other project tracking documents, as required, to drive teamwork and focus.
• Identified areas for improvement, evaluated the implementation and effectiveness of the program/project and recommended enhancements based on lessons learned.

Senior Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Managed enhancements to systems that geographically map, plot, and analyze relationships/connectivity of Confidential assets.
• Wrote project business cases and forecast costs and ROI to obtain project funding.
• Drove agreement on requirements and design via joint application design sessions (JAD), negotiation, mediation and facilitation.
• Communicated project assumptions, dependencies, constraints, issues, risks, action items and scope.
• Coordinated meetings and conference calls to facilitate communication throughout the project.
• Documented meeting minutes.
• Tracked the status of project activity (ensuring deadlines are met).

Senior Project Manager

Confidential, Pittsburgh PA

Responsibilities:

• Managed the development of a multi-million dollar software asset management (SAM) program designed to save the Confidential billions of dollars by reducing the total cost of ownership of software assets.
• Met with Confidential executives and executives of other government agencies to communicate project status, issues/risks, accomplishments, and budget burn rate.
• Published, throughout the Confidential, a monthly SAM Newsletter, in an effort to gain buy-in to, and socialize the benefits of, a SAM program.
• Met with stakeholders to gather requirements, and understand current business processes.
• Facilitated Joint Application Design (JAD) session.
• Wrote, and obtained approval of Requirements, Test Cases and Test Plans.
• Managed the development of a SAM prototype.
• Demonstrated the Confidential SAM System Prototype at conferences.

Senior Project Manager

Confidential, Ashburn, VA

Responsibilities:

• Served as Senior Project Manager/Analyst/Developer of efforts to enhance and maintain the Confidential Network Trouble Management system.
• Managed all phases (Requirements Gathering, Design, Development, Testing, Implementation and Post Implementation) of the application development life cycle (from inception through post-implementation).
• Managed the efforts of Developers, Testers, Business Analysts and Production Support Personnel in the maintenance and development of this multi-million dollar, mission-critical application.