SUMMARY:

• During my extensive professional career I have held management positions in the restaurant, sales/marketing, and technology industries.
• I have managed departments, direct reports, budgets, schedules, logistics, vendors, and customer engagements.
• I have also owned my own businesses.
• Professionalism, maturity, and responsibility are the primary characteristics I would like to find in my future employer.

SPECIALIZATION:

• Management and Organization (People, Operations, and Processes)
• Customer Engagement Management
• Budget Development and Management (in excess of $4.5M) and Strategic Planning
• RFP and Contract Development
• Interviewing and Hiring.
• Process Analysis and Re - Engineering and Mentoring
• Department Management, Program/Project Management, Portfolio Management, and Business Analysis

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Skills / Environment: Direct reports, proposal development, customer engagement management, project management, contracts, vendor management, interviewing and hiring, budgeting, scheduling, MS Office (Word, Excel, PowerPoint), Gantter, ShareFile, C#, .Net 4.5, FTP (CompleteFTP, FileZilla Server, Solar Winds), SQL Server Management Studio (SSMS), Remote Desktop.

Responsibilities:

• Managed the day-to-day activities of 18+ direct reports including tasks, time reporting, and status
• Managed a budget exceeding $4.5M
• Helped develop proposals and contracts for legacy-system conversion engagements
• Developed cost estimates, resource requirements, and project schedules
• Engaged customers for requirements gathering, testing, and status reporting
• Managed engagements with external vendors
• Interviewed and hired team members

Confidential

Project Portfolio Management / Senior Executive

Skills / Environment: Project portfolio management, executive communications, Process analysis and re-engineering, MS Office (Word, Excel, PowerPoint, Access, Visio, Outlook), SharePoint, Skype for Business, WebEx

Responsibilities:

• Tracked a project portfolio of over 100 projects including multiple programs valued from $2M to $12M
• Managed project information and produced weekly project reports for Confidential directors, vice-presidents, and Confidential CEO Charles Scharf
• Re-engineered executive reporting process by analyzing the current process, interviewing stakeholders, documenting findings and recommended improvements, and implementing new processes
• Produced and managed weekly executive dashboard content including status, schedule, risk, milestones, budget, and financial burn-rate
• Managed and produced content for a weekly corporate blog using SharePoint
• Worked with product managers, directors, and vice-presidents to produce content for additional senior executive and CEO communications

Confidential

Program Liaison

Skills / Environment: Team management, customer engagement management, portfolio management, strategic planning, capital budgets, scheduling, logistics, MS Office (Word, Excel, PowerPoint), MS Project, Lotus Notes, Windows, SQL Server, Exchange, Hyper-V, SharePoint

Responsibilities:

• Managed the daily relationship between the Confidential Storage Hardware group and various enterprise software groups at Microsoft including Windows, SQL Server, Exchange, SharePoint, and Hyper-V
• Managed a diverse team of people with varying levels of skill and experience including teams throughout the United States, Germany, France, UK, India, China, and Israel
• Helped drive annual strategic planning, project schedules, and resource plans for the project portfolio; and managed the portfolio throughout the year
• Developed capital equipment budgets and plans including business justifications for capital equipment purchases
• Coordinated activities between Confidential and external vendors
• Managed the shipping, installation, and return of equipment worth up to $1.5M
• Managed an archive of completed documents for our entire organization

Confidential

Program Manager / Business Analyst

Skills / Environment: Team management, customer engagement management, portfolio management, delivery management, budgeting, scheduling, MS Office (Word, Excel, PowerPoint, Outlook), MS Project, Windows, SQL Server (BI), VirtualBox

Responsibilities:

• Managed customer relationships and engagements
• Managed custom business intelligence (BI) development and delivery programs including schedules, resource allocation, and project delivery
• Established project management processes and standards (PMO)
• Managed the daily activities of team members
• Conducted interviews for various positions and made hiring recommendations
• Developed SOW’s, RFP responses, and cost estimates for projects

Confidential

Solution Delivery Management / Program Manager / Business Analyst

Skills / Environment: Team management, portfolio management, PMO development, customer engagement management, strategic planning, budgeting, scheduling, hiring, MS Office (Word, Excel, Outlook), MS Project, Windows, C++, C#, ASP, .Net, SQL Server, MSN Messenger, Product Studio

Responsibilities:

• Created and implemented new development, project management (PMO), and customer engagement processes
• Engaged with Sales, Marketing, and company executives to define the strategic direction for the line-of-business
• Received the first positive customer s in 2 years
• Reduced per-project labor costs by 50% and increased the per-project profit margin by more than 100%
• Managed a diverse team of people with varying skill levels and experience
• Developed SOWs, proposals, and responses to RFPs
• Managed customer engagements
• Interviewed, hired, and reviewed personnel
• Responsible for the primary innovation story for 2004: a first-generation, biometric fingerprint reader product line
• The product was delivered ahead of schedule and 18% under budget
• Created and managed a $1.5M software development budget for a product line expected to generate over $50M in revenue; 900,000 units sold the first year
• Coordinated multiple internal Microsoft departments as well as outsourced and offshore resources
• Worked with Sales and Marketing and User Experience (UX) to develop product features
• Managed the project schedule and personnel
• Developed and managed product requirements
• Managed and delivered 4 commercial products, including first-generation headset products and second-generation fingerprint reader
• Worked with Marketing, Planning, and business stakeholders to identify and in corporate product features
• Managed risks through pro-active identification of potential problem areas
• Managed vendor relationships

Confidential

Project Manager / Business Analyst / Software Architect, Developer

Skills / Environment: Team management, internal customer engagement management, budgeting, scheduling, MS Office (Word, Excel, Outlook), MS Project, Windows, VB6, DB2, Websphere, healthcare

Responsibilities:

• Managed and developed an enterprise-wide information system (enrollment, payments, claims, etc.)
• Tripled the user base after the initial successful implementation of the system
• Reduced the development time for system enhancements by nearly 70%
• Repaired broken internal customer relationships by actively involving them in the system delivery process
• Implemented new processes to streamline future development efforts while ensuring the highest levels of quality
• Conducted business analysis and process re-engineering, developed schedules and budget requirements for the full lifecycle development effort
• Trained and managed a direct staff of 7
• Worked with trainers and technical writers to develop and online help systems

Confidential

Project Manager / Business Analyst / Software Architect, Developer

Skills / Environment: Team management, budgeting, scheduling, release management, MS Office (Word, Excel, Outlook), MS Project, Windows, VB6, SQL Server

Responsibilities:

• Managed and developed a new satellite broadcasting system for The United States, Europe, Japan, Australia, and South America (an effort that had previously failed prior to my arrival)
• Stopped the loss of customers in Europe
• Reduced operating staff size by 50% due to process and system efficiencies
• Integrated with ERP and provisioning systems for order fulfillment
• Analyzed business processes and technical requirements, developed the budget and project schedule, and guided the Confidential executive management team throughout the project
• Worked with the CIO and Vice President of Technology to ensure the accurate and successful development and deployment of the system
• Worked with the CFO to finalize a budget for the project
• After the successful delivery of the satellite broadcasting system; developed and delivered an Internet broadcasting system to target a new customer-base
• These two systems were key strategic assets in the acquisition of Confidential Music by Confidential Music