PROFESSIONAL SUMMARY:

• Accomplished, creative and valuable technology leader that brings character, integrity and work ethic to every project.
• Skilled in achieving operational efficiency and increasing productivity across multi - million dollar companies and diverse industries.
• Leader who works hands-on with business leaders and IT understanding operational needs, creating logical and innovative solutions which support changing business processes.
• Provides realistic project planning, creating strategies, solving problems and achieving goals.
• Effective communicator building strong relationships with coworkers and customers. Detail oriented, strong problem solving skills, managing multiple projects, documentation skills, meeting deadlines and exceeding expectations in rapidly changing environments.
• Leader with a unique blend of technical and analytical skills.
• Migrated 750K+ records for the new design and delivery of e-learning and virtual . Implementation of new platform allows the capability to quickly onboard dealers and distributors, add new courses and effectively monitor progress.
• Developed and implemented a time tracking process for resource project hours to effectively bill customers in a very timely manner. Cash flow increased dramatically along with the accuracy of forecasting deliver of projects to 350+ customers.
• Gathered requirements, negotiated and prioritized requirements for technical solution.
• Provided guidance helping optimize the solution requested.
• Consulted with project managers and developed Business Intelligence (BI) product plan reports accurately forecasting and trending developer team availability.
• Exceeded customer satisfaction.

CORE COMPETENCIES:

• Project Management Analytical Thinking
• Effective Communicator Business Analysis
• Eliciting Requirements Strategic
• Business Process Re-engineering Deliver Scope
• Client Relationship Management Results Oriented
• Follow Through Attention to Detail
• Building Collaborative Relationships Business Development

TECHNICAL SKILLS:

Reporting Tools: Business Objects, Oracle BIEE, Power Pivot and Reporting Services

Project Management Software/Tools: Rally, Microsoft TFS, MS Project, Gantt Charting

Methodologies: Agile Scrum

Office Software: Expert User of MS Excel, PowerPoint, Word, Access, SharePoint and Visio

Programming Languages: Oracle and SQL databases

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

Senior IT Project Manager

Responsibilities:

• Managed onboarding of the new Confidential Recognition platform. Confidential ’s 130K+ employees are recognized for their life-threating situations to assisting our customers and colleagues worldwide.
• Managed Tech Ops Learning Management System (LMS) project migration from LearningPath and IBM/SABA systems to new SumTotal Learning Hub.
• Successful cutover of 18K+ airline mechanics with their records and Confidential s.
• Used Agile methodology while managing scope, schedule, communications and resources while talking into account project and operations interdependencies, shifting priorities and resource availability.
• Scrum Master leading daily standups, weekly one-on-one project status meetings with stakeholders along with the Managing Director
• Established and managed costs, subject matter expert (SME) for project management software.

Confidential, Richardson, Texas

Senior IT Service Delivery Project Manager

Responsibilities:

• Managed performance of key applications ensuring service levels were achieved in accordance with SLA’s. Provided support for mission critical application delivery, uptime and performance.
• Directed software upgrade of Windchill 10.2, a Product Lifecycle Management (PLM) software for managing product content and processes. Managed an off-shore team through all phases of the upgrade.
• Led the company .com trade website authentication project updating single sign-on (SSO) password protection with hashing. This impacted several key applications. Achieved a seamless, defect-free migration with no unscheduled downtime due to detailed planning.
• Reduced travel expenses of >$750K annually managing company-wide upgrade of all conference rooms involving the design and delivery of audio/video connectivity for operations, global sales teams and clients around the globe. High quality delivery was on-time, on-budget.
• Led service extended warranty, advanced return and repairs improvement project improving data entry efficiencies and reducing lead time. Development enhancements impacted JD Edwards and CRM.
• Drove requirements gathering and user acceptance process for multiple projects. Performed business analysis to negotiate, define scope and prioritize tasks based on business value to support delivery. Tracked project schedule, meeting success criteria within budget. Escalated potential issues, risk management, and mitigated accordingly. Oversight of User Acceptance Tests (UAT).
• Scrum Master leading daily standups, SME for all project management software.

Confidential, Southlake, Texas

Senior Business Operations & Planning Analyst (Project Manager)

Responsibilities:

• Successfully migrated SAP Business Objects XIR2 to 4.0 performing the cutover one week early. Managed project daily throughout the lifecycle, communicating with stakeholders informing on project status, risks, issues and upcoming milestones. Thoroughly documented and maintained SharePoint site repository.
• Improved cash flow and forecasting delivery projects for 350+ customers. Developed time tracking process for resource billable project hours to effectively bill customers in a timely manner. Dramatically improved the collection of 10,000+ outstanding monthly hours to less than a few hundred weekly.
• Coordinator facilitating BI Power User workshop. Consulted Help Desk quickly resolving Level 2 issues acting as a point of escalation for resolution. Created test scenarios and oversight and execution of UAT in development, test and production environments.
• Improved product plan efficiencies by creating and facilitating executive dashboard reporting reviews for Technology organization leaders, allowing them to efficiently conduct operations, meet financial commitments and achieve organizational objectives. Conducted monthly review meetings with senior leaders to discuss results (actual vs. plan), identified areas of improvements and recommended solutions.

Confidential, Plano, Texas

Senior Business Analyst

Responsibilities:

• Gathered and translated business requirements for all lines of business into technical solutions including process re-engineering and development of dashboard metrics. Facilitated requirements gathering sessions to effectively negotiate and prioritize requirements to deliver results. Managed data warehouse.
• Provided single source of truth data by developing and testing over 100 standardized management reports.
• Improved data redundancies and cleanup by creating data modeling solutions using Business Objects Universe design and Excel.
• Organized and successfully led the migration of Business Objects v6.5 to XI. Facilitated all new development workshops and coordinated UAT for system upgrades.

Advanced Financial Analyst

Confidential

Responsibilities:

• Team Lead of the business line actual, forecast, variance analysis and executive management reporting for Technical Infrastructure.
• Consolidated and analyzed company financial reports and recommended appropriate actions to the business partners.

Systems Engineer

Confidential

Responsibilities:

• Selected and successfully completed the EDS Systems Engineer Development (SED) program in 1991. This was a select program of computer systems and design using COBOL, with an intense schedule of demanding projects and deadlines. As a Systems Engineer, assignments were to various corporate financial systems design and testing.

Financial Analyst

Confidential

Responsibilities:

• Developed financial models to evaluate corporate and industry operating performance and efficiency for Corporate Accounting team.
• Maintained and updated reporting policies and procedures. Assisted various finance and accounting teams with special projects.