SUMMARY:

• Results driven Project Manager with 15 years’ experience in Information Technology (IT). Leader and contributor to projects in business intelligence, software development and infrastructure. Managed diverse initiatives to deliver new products, integrate systems, maintain systems, establish new processes and achieve security/audit compliance. Managed project budgets up to $1 million.
• Customer service orientation focused on delivering stellar outcomes. Consistently deliver projects on time and within budget, respond promptly to risks, solve problems, and drive quality. Powerful at communicating to technical and non - technical audiences. Apply various methodologies to projects including Agile, Kanban, and Waterfall.
• I am certified in Project Management (PMP) and IT processes (ITIL Foundation). I am pursuing a position as a Lead Project Manager.

TECHNICAL PROFICIENCIES:

Methodologies: AGILE, Kanban, Waterfall

ITIL processes: Configuration Management, Incident Management, Change Management, and Service Catalog.

Software: MS Project, MS SharePoint, MS Visio, MS Office (Excel, Word, PowerPoint), Oracle, SQL Server

Tools: Footprints, HP PPM, Quest Central, Clearquest, Slack, Azure

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Senior Project Manager

Responsibilities:

• Led multiple concurrent projects for Microsoft focused on delivering solutions to further the marketing and sales motion. Growing Microsoft’s customers/partners/developer communities to further their transformation to Cloud technology. Increasing stickiness of premium Azure products/services, Azure Consumed Revenue (ACR), and Cloud Application Developer (CAD).
• Independently launched and led multi-year managed service contract with Microsoft. Solutions specialized in Business Intelligence including strategy, data analytics, system integration, data warehouses, PowerBI Reports, application development, and data science. Established process for managing and leading program at Decisive Data. Designating workstreams and strategically aligning workstreams with resources. Established process for team operations: tracking/managing tasks, managing incidents, managing changes, vetting new requests, troubleshooting/resolving issues, reporting and meeting SLAs.
• Consistently met project performance targets in a challenging environment. Applied PMI principles to manage nebulous scope and deliver quality results. Reduced scope creep by reviewing new requests, prioritizing with client, and educating team. Identify gaps and issues, collaborate with team to find solutions. Achieved maximum velocity.
• Rescued projects that are under performing. Closed project that was experiencing scope creep. Turned around failing project from 200% overbudget to within budget and repeated the process over multiple engagements.
• Channeled new opportunity to Sales Team. Scoped proposals with clients, Engagement Managers and Technology Leaders resulting in new Statement Of Work (SOW) and extensions.
• Mentor and leader to junior project managers. Successful at collaborating, influencing, coaching, motivating and leading cross functional teams. Recognized for establishing an effective process for managing risks and communication.
• Thought leader and process thinker.
• Applied Six Sigma to Project Management process improvement initiative for enterprise: mapping processes, identifying process steps, blockers, and KPIs. Proposed process improvements.
• Recommended improving quality, reducing manual effort, and reducing data inaccuracy by combining disparate systems into project portfolio management tool.

Confidential, Burbank, CA

Technical Project Manager / Senior Business Analyst

Responsibilities:

• Planned, designed, and implemented the Configuration Management System in IT. Successfully integrated and automated operational processes (Server Provisioning Process, Server Configuration Standards), new technology (Tivoli EM) and Change Management with the CMDB. These accomplishments reduced the manually effort resulting in a cost savings of $42,000 up front and $3000 per month.
• Led initiatives to automate processes in Change Management and introduced the first Change Advisory Board (CAB).
• Planned and integrated the Service Catalog for the enterprise resulting in approximately $100,000 realized costs and unrealized gains. Collaborated with business units to identify and define IT standard services. Conducted focus groups for usability testing.
• Managed multiple projects for the Information Security Office (ISO) including the first security patching process. Managed communication and follow up on outstanding remediation tasks. Developed security remediation reports for executives.
• Managed all software projects for EP’s core financial software system including enhancement, bug fixes and maintenance. Projects are highly visible as they impacting client facing users and internal business units. Projects vary in complexity. Adapt Agile, Kanban, or Waterfall methodology depending on the project type. Identify resources. Identify risks and costs. Develop risk mitigation plan. Deliver status reports to stakeholders. Conducted retrospective sessions.
• Managed all projects for outbound/inbound financial data requested by clients and 3rd party providers. Led extensive vetting process with internal business units to ensure request meets business requirements. Collaborate with Legal Department and external clients to ensure the legal activities (i.e. NDA) are completed in a timely manner. Manage scope and stakeholder expectations to avoid scope creep. Manage cross functional team in software, business intelligence and IT Operations. Conduct release planning to ensure a successful deployment and transition to operations. Develop client communications.
• Delivered improvements to EP’s digital document management software. Interviewed business owner to formulate business case. Conducted impact analysis sessions with Legal Department, Audit Compliance Department and SMES to determine risk and impact to processes and systems across the organization. Collaborated closely with business owner and software manager to define objectives. Managed project through the lifecycle.
• Collaborated with management to establish and socialize the Kanban methodology in the Payroll Technology Business Unit. Designed Kanban storyboard and process to support current operations. Analyzed software tracking and release process in Clearquest. Identified process improvements to be considered when adopting JIRA.
• Collected requirements and developed key documents for project management including Business Case, Scope Statement and Project Charter, Project Closure Checklist.
• Synthesized and packaged insights for executive-level presentations. Formalized communication and presentations for IT process changes and improvements.
• Evaluated quotes, proposals and Statements of Work (SOW) from preferred vendors. Collaborated with vendors to identify solutions and meet business objectives including IBM, Xerox, and SunGard.

Confidential, Bellevue, WAVendor

Responsibilities:

• Key business systems analyst supporting the Microsoft User Profile System (UPS) essential to approximately 50 internal departments including XBOX, MSN Money, Windows Live ID, Advertising and Messenger.

Confidential, Seattle, WA

Consultant

Responsibilities:

• Appointed as the key business analyst for the Search Engine Marketing System.
• Gathered requirements and implemented Key Performance Indicators (KPIs) for the Search Engine Marketing System.

Confidential, Federal Way, WA

Business Analyst/Project Coordinator/Database Administrator

Responsibilities:

• Developed standard procedures for new database technologies resulting in reduced risk and increased efficiency.
• Enhanced and validated policies and procedures for Information Security, Change management and Operations.
• Authored Best Practice processes and procedures to support database systems.
• Promoted as audit coordinator for database team in 2008 which resulted in outstanding compliance scores by Confidential .
• Performed an internal audit of the WY Integration Architecture application.
• Assisted internal and external auditors with interviewing, collecting and consolidated sensitive information and data.
• Achieved alignment across Audit Compliance Team, Database Team, and Business Intelligence Team by scoping high risk database systems
• Configured systems, installed database software and built new databases to support business objectives. Improved scripts used to gather and deliver sensitive data to internal auditors and external auditors. Implemented security measures and conducted audits of financial systems to meet Sarbanes-Oxley (SOX) compliance.
• Assisted Business Intelligence team with upgrading third party applications. Investigated proof of concept and the cost benefit analysis of utilizing Oracle RMAN in the current environment.