PROFESSIONAL SUMMARY:

• Experienced Project Manager with an MSIS, Masters of Science in Information Systems and a decade of PMI Methodology. Scrum Master Certified, CAPM and CSE
• Proven Leadership and Communications skills, utilizing Change Management Methodology, Agile & Waterfall Methodologies and SCRUM.
• Exceptional organizational and written documentation experience for Risk Management, Strategic Planning and ITIL V6 documentation.
• Successfully defined PMO project management processes, managed multiple Agile/ Waterfall project plans within time/schedule, budget.
• Managed various IT projects with Wireless Telecommunications, SDLC, SAP, E - Commerce, IT Security, Network Infrastructure, Mobile Applications for Apple and Android Devices, Data Migrations, Systems Integrations, and Upgrades.
• Knowledgeable in PM Tools MS Project, CA Clarity, and SharePoint highly proficient use of Word, Excel, and Visio.

TECHNICAL SKILLS:

Microsoft: MS Project 2013 & 2016, MS Project Server, Office Suite 2016 (MS Access, MS Word, MS Exchange, MS Excel, MS PowerPoint, MS Outlook), Visio Basics. One Notes

CRM: SalesForce

ERP: Syspro, Epicor, PeopleSoft

Taxation: Avalara Tax (installation)

PMBOK Tools: CA Clarity, MS Project, MS Project Server, Primavera, Plainview

Google: Sites, Docs, Sheets, Drive, Forms, and Hangouts

Database: Share Point, Oracle Database 11g, Apptus Author, SQL Server, SQL Management Studio understanding of running database Queries, I-Trac, Remedy and Crystal Reports

ECommerce: 3D Cart, Magento

Bug Tracking & Ticketing: Mantis, JIRA, Confluence Remedy, ServiceNow

Conference: WebEx Conferencing, JoinMe Web Conference, Skype for Business, Gorilla Assisted Call Conferencing Windows

Networking & Customized OEM s: Windows NT Workstation 4.O, Windows NT Server 4.0, Rim Domino Server (for Blackberry Handhelds), Enterprise 4.0, TCP/IP for NT Server 4.0, Netware 4.11, Windows 7 - 10, Lotus Notes, MS-DOS 6.2.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NYC

IT Project Manager

Responsibilities:

• Responsible for managing Project Schedules and Resources using (Microsoft Project and Visual Studio)
• Responsible for handling project capital budgets, submitting monthly accruals reports with CAPEX and OPEX utilizing Excel macros.
• Utilizing Microsoft Teams and SharePoint applications for team collaboration and organization.
• Facilitate meetings with BA’s and Stakeholders, Developers and Offshore teams (India)
• Manage, review and document weekly Risks and Issues log
• Create RACI matrix and Communications Matrix for each new market for team preparations and Kick Off.
• Responsible for managing GIS application development tool for brokers in commercial real estate setting in a (SCRUM / Agile) environment.
• Responsible for creating and managing processes for testing and service desk, and development tasks and defects. Utilizing JIRA and Confluence on a daily basis.

Confidential, New York, NY

IT Project Manager

Responsibilities:

• Responsible for IT Strategic Business Planning documentation, which is distributed every 3 years throughout MTA.
• Lead weekly PM agile meetings for status and progress updates, reviewed and registered project risks.
• Provided quarterly stakeholder presentations for progress updates and budget status
• Defined IT business processes within various MTA departments, analyzed data received and documented.
• Utilized various reporting tools from PMO such as ServiceNow to query and analyze Project Management Reports.
• Liaison between procurement and vendors to assure all necessary documents are submitted to create contracts, PO’s and new requisition’s.
• Responsible for drafting NY State EO168 Emergency Declaration Procurement forms and Sole Source vendor memos and various other documents to ensure MTA standards are protocols are being met.
• Reviewed vendors contracts and SOW to compare them to agile sprints to assure all work was within scope and on schedule
• Worked closely with vendors and procurements to manage and analysis of monthly invoicing, allotting NYS standard per diem rates for vendor charges.

Confidential, Hicksville, NY

Project Manager PMO/ IP Network Infrastructure

Responsibilities:

• Maintain vendor contact and relationships, Procurement of equipment utilizing Oracle
• Create weekly schedule and project plans for network engineers to complete field maintenance
• Create, manage and track SDLC & network infrastructure projects utilizing MS Project / CA Clarity from initiation to closure.
• Provide stakeholders with weekly reports and maintain issue log and trouble-shooting reports
• Created change requests for field maintenance using ACP Systems monitoring against project scope.
• Utilized CA Clarity, MS Project and Primavera for PMO weekly reporting and resource allocations & Portfolio Management reporting. Jira & Confluence for bug tracking and proprietary ticketing system
• SharePoint for project documentation and management.
• Daily and Weekly team scrum meetings to discuss progress, updates, and issues

Confidential, Farmingdale, NY

IT Project Manager/PMO

Responsibilities:

• Analyzed and defined Portfolio Management processes and developed and managed multiple project plans that effectively meet the time/schedule, budget, and resource requirements constraints. Projects include SDLC and Network Infrastructure requirements gathering for Network Upgrades and Conversions. Utilizing MS. Project and Plainview Portfolio Management
• Managed E-Commerce build working with offshore vendor adding 3 rd party applications such as Avalara sales tax collection, SalesForce CRM and setup mapping for large Data Migrations for live accounting of product inventory.
• Managed SDLC of warehouse inventory systems. Directed offshore teams to create digital software to be utilized via mobile applications (Apple and Android devices) from Requirement gathering and analysis, Design, Implementation or coding, Testing - (UAT), Deployment and Maintenance turning over to support administration prior to GO-LIVE
• Responsible for creating procedures and protocols for invoice maintenance, gathered data and developed reports via Excel to track effectiveness of new model on business. Created Technology ITIL V6 - Major Incident Management Process documentation including, RACI Matrix, Organizational Charts, and Approval Flow chart. Create and manage master project plans in MS. Project Server (managed 40+ live projects simultaneously)
• Reviewed RFP and SOW to complete requirements gathering for stakeholder prerequisites for SFDC Integration. Shared and stored project documentation through SharePoint
• Lead contact and hands on execution of SalesForce Deployment (install for 60 users), SFDC Database Integration, Data Migration, UAT (User Acceptance Testing) and for (50 Users). Integrated customized SFDC fields, and 3rd party applications Trade Fund Management (CPGToolBox.com), Collaborative Forecasting. Handling local and off-shore vendors for Integration, Custom Installation, and Deployment.
• Handled the Process Modernization for analysis project scope, schedule, and budget. Risk Assessment and management, create test cases from templates. Create and maintained departmental internal Google Site
• Managed project for accounting system update and integration from PeopleSoft to Syspro 7.0
• Successfully completed AVALARA (Nexus, tax compliance and filing) & Avatax Certs (Tax Exemption s) deployment and integration into ERP Syspro 7
• Responsible for weekly stakeholder report. Utilized Project Management tools such as MS. Project to closely monitor and track deliverables and milestones. Weekly team meeting capturing Issues, Action Items, and review of open tickets in Service Now. Utilizing Jira & Confluence for bug tracking

Confidential, New York, NYC

IT Project Manager

Responsibilities:

• Provided direction and oversight to project teams to design, develop, deploy, and sustain solutions that meet applicable business, network infrastructure, and release requirements. Utilized MS Project to create, track and monitor project plans. Primavera and CA Clarity for stakeholder reporting, resource, time and cost management.
• Portfolio Management of SDLC projects using internal technology team of 6 and Offshore Team with 6 lead contacts
• Successfully completed SDLC projects for managing client’s logistics operations, warehouse inventory management from requirements gathering phase to design and OS integration with solutions architect, QA and testing, Maintenance and of Support Administrators.
• Lead Project Manager for multiple projects of medium to high complexity a group of Software Development, Network Infrastructure & IT Security audit and analysts of projects utilizing Waterfall, Agile and Hybrid Methodologies.
• Reviewed vendor RFP’s and managed various vendors for projects.
• Manage interdependencies between projects within and outside scope of responsibility create Change Requests.
• Followed guidelines and documentations within PMO and updated templates for project procedures.
• Drafted monthly reporting for PMO processing of project progress.
• Review USE Cases, BRD’s (Business Requirement Documents) and FRD’s - (Functional Requirements Documents) Responsible for project deliverables, cost, schedule, and quality.
• Allocate and directs resource to accomplish project tasks, and maintains control project schedule(s) and deliverable quality.
• Responsible for resolving issues and mitigating risks, escalating issues/risks when appropriate.
• Manages project Development teams & QA Team, informs the team of its progress through weekly meetings with Stakeholders & Developers. Managed and Tracked SDLC issues and bugs using SharePoint, JIRA & Confluence and Remedy for ticketing.
• Managed network security project to update and test cyber security of firewalls.
• Develops and maintains strong relationship with clients. Review of RFPs/SOWs and vendor selection.

Confidential, New York, NYC

Project Manager/SFDC Deployment Coordinator

Responsibilities:

• Salesforce Global Deployment and Data Migration and Implementation
• Daily Scrum meetings with Data Migration team - utilizing Agile Methodology
• Assemble user profile information and QA’d user’s data from Excel worksheets, Office Communicator, MS Outlook and other proprietary applications, for cleansing and integration into SalesForce Database.
• Mapping Data from migrated sources to SalesForce templates. Analyzed data to be imported into SFDC forward data to be staged in Access database
• Worked with Database coordinators to migrate data from various databases into SFDC ex: Excel, ACT, CRM’s
• Lead weekly progress meetings via WebEx portal to discuss progress, updates, and resolutions.
• Liaison between Central POC (Point of Contact) and worked with PMO IT Data Implementation Team. Managing dependencies and risks in MS Project - MPP and SharePoint
• Escalated issued and apprised resolutions and work arounds within SharePoint used daily to assist all Teams (internal & off shore) with live updates and communications.
• Scheduled new users for WebEx for SalesForce and instructed them on preparing their data for integration.
• Inputted data and queried SharePoint to generate as requested specialized reports for Senior Management and Stakeholders.

Confidential, New York, NYC

Project Manager - Data Migration Coordinator

Responsibilities:

• Responsible for collaborating with Confidential senior client managers to ensure the successful migration of legal contract documentation from Confidential legacy system to SFDC.
• SalesForce Data Migration- Responsible for migration of various vendor legal contracts from a proprietary IVU system which held image documents (.tiff). Documents migrated where transitioned into searchable PDF docs.
• Scheduled and tracked project progress using SharePoint and MS Excel. Responsible for follow-up on outstanding items, resolved outstanding issues in addition to defining risks. Point of Contact between Client Managers and Sales Force UAT (User Acceptance Testing) Analysts,
• Coordinated UAT, performed test scripts, identified bugs, and presented results to developers before SFDC was put into production. Utilized Jira & Confluence to track and manage bugs.
• Trained account managers in logging into and identifying documents in other (non-Sales Force) repositories, before migrating into SFDC.