SUMMARY

Visionary and goal oriented IT Senior Executive with a demonstrated and verifiablerecord of reducing costs and increasing operational efficiency, quality and customer loyalty. Extensive experience in planning, developing, and implementing cutting edge information solutions to address business opportunities and provide a strategic blueprint for future growth and achievement. Development of strategic and operational plans designed to integrate, streamline, and provide the maximum amount of efficiency and value to the business. Adept at crisis management, trouble-shooting, problem solving, and negotiating with all vested parties.

Project Management,

Service / Change Management,

Multi-Site Operations,

International Deployment and Development
ERP,

Application Development & Integration.

• By implementing a lean manufacturing process and solid technology, reduced inventories by $20 million in one year and eliminated the need to carry customer specific inventory and products. Reduced overall lead times, increased order efficiency, and reduced staff required to fulfill customer requirements.
• Implemented state of the art, multi-site ERP package thus fully integrating two separate business units and providing financial stability to the organization. Implemented a voice response system and electronic order processing that reduced costs by $1.5 million annually.
• Integrated newly acquired organization into parent company’s ERP and SAP packages. Provide the leadership and guidance to successfully migrate and reengineer processes to meet new corporate governance standards.
• Implemented Disaster Recovery Plan utilizing remote “hot” sites, contingency planning, and resource redistribution in order to minimize disaster impact.
• Developed and refined Executive Management reporting system used to accurately gauge current sales trends and track future sales growth and expansion.
  
• Developed and implemented a turnaround plan designed to stabilize IT environment and provide optimum availability and stability. Use best of class industry practices to transform fledgling IT organization into an asset and model for the organization.
  
  
  

Confidential, Miami, FL 2011-Present
Confidential,is a regional provider of health plans whose mission is to provide cost-effective plans and excellent services to its members. With over 300,000 members statewide, AvMed is the health plan of choice amongst members and physicians.

IS Service / Technical Project Manager

Responsible for developing service based approach to managing internal Service Requests for the IS Corporate Applications Department. Corporate chair of Request Review Council charged with the identification, prioritization, and justification of IS Service Requests based on key factors such as ROI, effort, and impact to the organization. Responsible for developing “transparency” in development efforts and solutions provided between Information Services and organization.

• Responsible for the management of an IT Universe of Corporate Projects consisting of over 50 distinct projects. Responsible for the on-time completion, resource allocations of a staff of ~75 individuals, prioritization, and overall project readiness and deliverables.
• Developed Service Management process based on ITIL based principles designed to reorganize the IS Corporate Applications organization into a service driven organization vs. a process driven organization. Established SLA’s, cross-functional resource allocation, and process to enhance the value provided to compliance, efficiency, cost reduction, and competitive advantage initiatives.
• Focused on issue resolution and prioritization of solutions designed to Universal Summary of Benefits (USB), PPACA, CMS, and HEDIS compliance. Special emphasize placed on streamlining operations and reducing costs while meeting regulatory requirements.
• Developed Request Review Council (RRC) designed to prioritize internal application requests geared towards improving Efficiencies, Regulatory / Compliance Requirements, Competitive Advantage, and Cost Reductions. Developed factors used to by council to make appropriate business decision on requests.
• Coordinate with senior business and IS staff to identify existing requests within different areas so proper prioritization of requests can be made.
• Chaired RRC on bi-monthly / monthly basis to prioritize and catalog requests. Assigned resources and tracked project progress to ensure timely completion of requests.
• Developed reports used by Executive Management for reporting of progress and status of requests. Including level of accuracy of assessments, actual effort expended, out of scope requests, and cost savings, ROI analysis.
• Chair of Change Control Committee. Managing communication of all change management requests throughout the entire IT Organization.
• Developed “Lunch and Learn” Series designed to provide cross training and knowledge transfer of existing applications / interfaces across all areas of development staff. Designed to increase knowledge in providing effective solutions and for business versus technology based solutions for the organization.

Disciplines: Microsoft Project / Server, Change Management, Service Management, Resource Matrix Management, Budgeting, SDLC / Waterfall Methodology, Agile Project Management.

Confidential, Charlotte, NC 2010-2011
Signature Consultants provides a wide range of consulting services to major client such as Wells Fargo Bank, Bank of America, Duke Power, etc.

Technical Project Manager

Responsible for all the project management aspects for technology Wells Fargo International Infrastructure Remediation Program (IIRP), within South America and Canada. Responsibilities include financial budgeting / tracking, resource management, project tracking, vendor engagement, legal / compliance review, and project deliverables management.

• Responsible for the project development for the IIRP Remediation program within South America.
• Developed Project Management documents including financial tracking and budgeting, document deliverables, and standards adherence.
• Engaged local sites and internal Wells Fargo resources to develop architecture solution that remediates the lack of file/print services encryption in seven South American countries.
• Developed project plan designed to integrate South American locations into Wells Fargo corporate iWin network.
• Developed project plan / solution to integrate Centralized Client Technology (CCT) in all South American Locations.
• Developed and managed project plans for new site build outs within Canada supporting multiple lines of business within Wells Fargo.
• Responsible for the pre-audit review of all document deliverables designed to maintain adherence with Wells Fargo policies and procedures.

Disciplines: Microsoft Project / Server, SDLC / Waterfall Methodology, Resource Management, Budgeting, Sharepoint, Planview.

Confidential,Miramar, FL 2006-2010
Confidential,is a $60 million, 300-employee manufacturer and distributor of orthopedic soft goods, custom back and neck brace. Our primary customer base consists of hospitals, HME/DME providers, surgeons, and orthopedic professionals.

Recruited to turnaround the IT function and focus it on supporting critical business needs. Member of the executive leadership team. Manage five direct and five indirect reports. Support four facilities located in Florida, New Jersey and North Carolina. Manage a $5 million annual budget.

• Charged with integrating disparaging systems, processes, and applications at FLA and parent company, BSN.
• Integrated the sales and manufacturing processes between current FLA legacy system and BSN AS/400 manufacturing system. Responsible for systems integrity, data flow, and financial accounting and stability.
• Provided blueprint for migration of legacy system to SAP. Providing key milestones and potential pitfalls that could reduce system integrity, sales, and overall production.
• Reversed a history of 10-15% down time by stabilizing and standardizing the system within six-months of hire. Reduced downtime to near zero.
• Created a corporate governance committee to identify and prioritize IT, ERP and Network needs to support company goals and objectives.
• Eliminated duplication, unnecessary processes and data losses in the EDI and E-Commerce systems to increase the efficiency of order processing and facilitate same day processing for customers. Increased the number of customers using the E-Commerce site from 10% to about 35% today thereby reducing the number of customer service staff required.
  

Disciplines: Employee / Resource Management, Project Management, International Service Delivery, Microsoft Project, Infrastructure Management, Demand Management Planning, Budgeting

Confidential,Miami, FL 2004-2006
Confidential,the $250 million division of Canon, Inc. that supports the sales and operations of consumer products such as digital imaging equipment, copiers, printers, and consumables to Latin America.

Responsible for the IT Operations at Canon that supported all Latin America sales, sales support, marketing, finance, and operations. Responsible for the successful integration of all the Latin American divisions into one succinct and unified application.

• Created and introduced the first electronic dashboard for Latin America based on the Cannon USA system. Streamlined the Executive Reporting system to meet the specific needs and requirements as set forth by the Latin American market. Took events such as market and currency fluctuations, political unrest, and other factors to assist Executive Management in their decision making process.
  
• Revamped the Canon Latin America’s primary communication and sales portal with customers. Developed and implemented an application that allowed customers and internal resources the ease of use required to submit, track, and process orders in one dynamic and state of the art location. Removed external and internal barriers thus making the application and efficient and preferred method of processing and communication with all of CLA’s customers.
  
  
• Through the use of technology and electronic customs processing, eliminated the need for a bonded custom warehouse to store CLA goods and products. These efforts reduced the costs required to maintain and staff warehouse, and allowed for the ease of product transfers and use without the added costs of freight, customs fees, and processing. Eliminated the need of in-house support staff dedicated to warehousing efforts.

Disciplines: International Project Management, Budgeting, SDLC Methodology, ERP Implementations, Multi-disciplinary coordination / management.

American Greetings Corporation/Magnivision, Miramar, FL 1995-2004

Magnivision is the leader in the over-the-counter Reading Glass Industry. With annual sales well over $70 million annually, it provided state of the art products, service programs, and product selection to customers such as Wal*Mart, CVS, Rite-Aide, and other leading national drug store chains. Magnivision was purchased by AAI Foster Grant in 2004 and its operations were moved to RI.

Director, Information Services (2001-2004)
Manager, Applications Development (1995-2001)

Responsible for leading the Application Development and IT Organizations through a period of extreme growth and reorganization. Was charged with implementing a corporate wide ERP strategy using the concepts of lean manufacturing and continuous process improvement.

• Eliminated the need to maintain an inventory of custom labels and multiple SKU’s for the same product for mass merchandisers like CVS, Target and Wal-Mart by introducing automated labels. Introduced Put-to-Light, radio frequency scanning, Just-in-Time inventory and Lean Manufacturing concepts. Integrated the operations and IT teams.
  
• Moved operations from a 75,000 Sq.Ft. facility to a 200,000 Sq.Ft. facility. Employed the use of lean manufacturing techniques and process redesign to decrease the amount of time, flow, and labor required to meet customer requirements and orders. Implemented RF technology throughout the facility to provide on time and accurate inventory and product status.
  
• Scoped, designed, and implemented AS/400 based ERP application. Custom designed applications that improved operational efficiencies, integrated disparaging business units and provided us a leading edge in customer service and satisfaction.
• Implemented Interactive Voice Response (IVR) application designed to effectively capture customer orders and sales information. Implemented an e-commerce (EDI) solution with major retailers that decreased the amount of orders manually processed. Increased order accuracy and electronic processing to over 95%.

Disciplines: Microsoft Project, ERP implementation, International Service Delivery, Multi-site integration, Project Management.

• Master of Business Administration, International Business
• Bachelor of Business Administration
• Award of Excellence
• Nominee, Employee of the Year (Engineering / IT)
• Professional, Academy for Healthcare Management