PROFESSIONAL SUMMARY:

• Over 15 years of experience in Information Technology with past fifteen years focused on management of projects and resources from a Project Management, System/Software Quality Assurance Management and Business Analyst perspective.
• Industries of focus include insurance, automotive, human resources, benefit plan administration, pharmacy system and software development fields.
• Other areas of expertise include People Management, Project Management Office, Supplier Management, System Engineering Process Group Leadership and Product and Process Quality Assurance.
• Most current responsibilities embody IT Project Management/Program Office organization at Confidential Financial Company.
• Daily tasks include leading and managing all facets of the Insurance organization PM disciplines including scope, resource, financial, quality and change management duties.
• Planning and managing project execution activities, project communications and reporting to various levels Confidential leadership as well as multiple IT partners and vendors.
• Conducting monitor and control procedures to ensure on time delivery, within budget and with a high regard to quality throughout the entire project lifecycle.
• Previous positions include managing a team of eleven Quality Analysts through test project management tasks while conducting process improvement initiatives in a level one organization. Conducting business analyst activities such as resolving information problems and requirements by analyzing requirements, designing solutions, interrogating data and recommending system controls and protocols. Also served as an active participant in various levels of CMMI assessments and process improvement activities, with goals of reaching CMMI Level II and III s.
• Quality and Test Project Management experience also spans complex environment permutations of web enabled technologies, Client/Server infrastructures and Mainframe operating systems.

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, Michigan

Senior Project Manager

Responsibilities:

• Responsible for monitoring multiple projects simultaneously to ensure on time delivery, budget and quality while influenced by best practice PMBOK methodologies.
• Work with the project champion to identify and communicate the project scope, goals, deliverables, resources and timing.
• Assess stakeholder and project characteristics to identify the appropriate project management methodology conducive to a successful delivery.
• Solicit and document project requirement to ensure business customer needs are addressed.
• Apply system delivery processes and standard disciplines through all phases of the project execution.
• Identify project deliverables and tasks with assistance of the project teams.
• Monitor and track project risks, actions and issues to closure with formulated management plans.
• Direct and oversee interactive design review workshops to drive the product solutions in the direction most conducive to the needs of all stakeholders.
• Apply strong analytical skills to calculate effort estimates using various best practice methods and tools.
• Create and maintain comprehensive project plans and schedules to ensure all tasks are executed in a timely manner.
• Gather and document test plans and requirements for quality execution and measurement of quality adherence.
• Track test case execution according to assigned test sets to ensure successful test completion across the project.
• Facilitate and document re - occurring status meetings to ensure ongoing project performance and continuance.
• Leverage waterfall, iterative and agile project management methodologies to guide project teams and task execution to successful project completion.
• Gather project health measures at defined frequencies while using appropriate guidelines established by the Project Management Office.
• Demonstrate robust presentation skills to deliver project health measures & status reporting for various levels of management and leadership teams.
• Utilize SharePoint to capture and communicate project documentation and deliverables.
• Foster solid working rapport while interfacing and managing relationships among project stakeholders and team members for successful project delivery.
• Implement timely escalation and corrective action procedures when necessary to ensure minimal impact to project timeline, quality and budget.
• Illustrate solid problem-solving skills by leading project teams through complex root cause and resolution exercises with patience and determination.
• Exercise strong interpersonal skills while working cohesively with all team members.
• Exhibit clear, concise and effective written and verbal communication skills throughout all forms of interactions.

Confidential, Southfield, Michigan

Senior IT Project Manager

Responsibilities:

• Responsible for monitoring multiple global projects simultaneously to ensure on time delivery, budget and quality while influenced by PMBOK and CMMi methodologies.
• Work with project sponsor to compile the project charter for project scope, goals, deliverables, required resources, budget and timing.
• Assess stakeholder and project characteristics to identify the appropriate project management methodology conducive to a successful delivery.
• Apply system delivery processes and standard disciplines through all phases of IT project execution and deliverable creation.
• Monitor and track project risks and issues to closure with formulated risk and issue management plans.
• Apply strong analytical skills to calculate effort estimates using various best practice methods and tools.
• Create and maintain comprehensive project plans and schedules to ensure all tasks necessary to meet project objectives are executed in a timely manner.
• Conduct and document re-occurring status meetings to ensure ongoing project continuance.
• Employ waterfall and iterative project management methodologies to direct project teams and task execution to successful project completion.
• Develop monthly financial forecasts, track committed funds and manage project budget variances.
• Assist and oversee the elicitation of global project requirements sessions to ensure business customer needs are addressed.
• Coordinate and monitor interactive design review workshops to drive the product solutions in the direction most conducive to the needs of all stakeholders.
• Gather project health measures at defined frequencies while using appropriate guidelines established by the Project Management Office Governance Committee.
• Demonstrate robust presentation skills to deliver project health measures & status reporting for various levels of management and leadership teams.
• Utilize SharePoint to capture and communicate project documentation and deliverables.
• Employ the use of Clarity functionality to document and deliver weekly schedule and project status updates to governance teams.
• Foster solid working rapport while interfacing and managing relationships among project stakeholders and team members for successful project delivery.
• Implement timely escalation and corrective action procedures when necessary to ensure minimal impact to project timeline, quality and budget.
• Provide guidance and mentorship to fellow project managers for best practice knowledge sharing.
• Illustrate solid problem solving skills by leading project teams through complex root cause and resolution exercises with patience and determination.
• Exercise strong interpersonal skills while working cohesively with all team members.
• Exhibit clear, concise and effective written and verbal communication skills throughout all forms of interactions.

Confidential, Detroit, Michigan

IT Project Manager/ Business Analyst

Responsibilities:

• Acted as co project manager in monitoring multiple local and global projects simultaneously to ensure on time delivery, budget adherence while maintaining a high regard to quality.
• Ensured adherence to the system delivery process and standards through all phases of IT project execution and project collateral creation.
• Performed risk and issue identification, analysis and monitoring activities for project activities.
• Calculated effort estimates and task timelines using various best practice methods and tools.
• Conducted weekly status meetings to ensure project continuance in the absence of the delivery manager.
• Monitored project financials and scheduled tasks to identify occurrences of budgetary and timetable variances.
• Executed routine project health status reporting to management and executive management teams.
• Employed the use of SharePoint to communicate project documentation and collateral.
• Utilized SharePoint workflow functionality to document, assign and track project issues, actions and risks to closure.
• Implemented an automated International Service Personnel pay system while leveraging SharePoint workflow functionality as the chosen solution.
• Recognized and emphasized global laws and regulations within the scope of all global projects with accentuated focus on data privacy.
• Exercised timely escalation and corrective action procedures when necessary to ensure minimal impact to project timeline, quality and budget.
• Provided guidance to customers on their migration to new or revised products, applications and platforms.
• Analyzed existing business processes to produce as-is and to-be illustrations of global system upgrade needs.
• Illustrated solid problem solving creativity when providing guidance, assistance, coordination and follow-up on complex problems to assist in resolution.
• Executed and monitor code release deployments while working cohesively with the operations teams to ensure migrations are transparent to the users.
• Formulated user materials and manuals based on upgraded functionality.
• Provided analytical support to the Global Human Resource customers on business applications, infrastructure and technology related activities.
• Convened with application developers and operations personnel to support in flight production applications and customer-specific operations.
• Solicited, documented and tracked medical record data conversion requirements while transitioning a European medical facility to a new platform and record tracking tool.
• Established project team rapport with all team members, specifically on requirements definition and testing activities with the stakeholders.
• Assembled the foundation of project scope by analyzing and documenting project requirements using industry wide best practices influenced by PMBOK and CMMi methodologies.
• Exhibited requirements writing excellence and creativity through the use of user stories, epic use cases, and the Unified Process requirements model.
• Participate in all the system integration and user acceptance test phases to ensure strong product quality.
• Generate test collateral and guide stakeholders through the execution of user acceptance testing phases.

Confidential, Southfield, Michigan

IT Project Manager

Responsibilities:

• Applied consulting expertise as Project Manager for the Employee Benefits/Human Resources in the Confidential IT Project Management Office while tasked with the oversight of the Fidelity supplier as benefit changes are implemented.
• Monitored multiple supplier projects simultaneously to ensure on time delivery of projects with high quality and budget adherence.
• Ensured adherence to the Confidential System Delivery Process and standards through all phases of IT project execution and project collateral creation.
• Worked cohesively with the Confidential Business Subject Matter Expert to provide counsel of development activities and priorities.
• Supervised large project costs to observe potential variances for project performance monitoring.
• Conducted business analysis tasks to produce comprehensive solutions and requirement documentation.
• Facilitated technical analysis for solution design, code, and test artifacts.
• Participated in the system integration and user acceptance test phases to ensure strong product quality and adherence to the requirements.
• Monitored the solicitation of requirements gathering and documentation using industry wide requirements best practices to ensure clear, concise and autonomous requirements gathering.
• Generated effort estimates and project timelines using various best practice methods and tools.
• Applied change management skills in coaching, mentoring and delivery of project management best practices to the Fidelity Supplier as well as the program/project team members.
• Performed routine project status reporting to management and executive management teams.
• Evaluated and exercised escalation and corrective action needs to maintain project timelines and goals.
• Performed risk and issue identification, analysis and monitoring activities for project activities.
• Compiled and presented project health assessments to Program Management and Executive Management to communicate current project maturity level and encourage process improvement direction.
• Developed and maintained test and communication process improvement plans to guide organizational through continuous improvement goals and objectives.
• Produce and deliver process modules to project team practitioners.
• Counseled and mentored new test team members to onboard them with best practice test approaches approved by the Confidential customer.
• Coordinated team building exercises to enhance project team effectiveness.

Confidential, Livonia, Michigan

Quality Assurance/ Test Project Manager

Responsibilities:

• Provided managerial and technical leadership for a staff of eleven QA/Testing Analysts while implementing standardized project management processes, methods (CMMI, PMBOK), and tools.
• Participated in strategic fiscal year planning activities for goal setting and organizational direction
• Established, monitored and managed testing project plans, resources, goals and schedules to support fiscal roadmap and business initiatives.
• Developed strategic manpower estimates for new testing projects and initiatives.
• Applied problem assessment, tracking and resolution skills to avoid and mitigate potential project roadblocks.
• Performed project status reporting to project team members as well as executive management teams.
• Evaluated and exercised escalation and corrective action needs to maintain project timelines and goals.
• Identified and implemented standard test metric reporting for the Quality organization.
• Performed risk and issue identification, analysis and monitoring activities for test project activities.
• Tracked project costs variances for project performance monitoring.
• Delivered oversight to multiple and simultaneous test projects with shifting priorities and concurrent deadlines.
• Functioned as key team player in the definition and implementation of Quality Assurance/Testing project process model to ensure integration with IT organizational software development life cycle process.
• Analyzed current skill set and expertise levels of Quality team members, and provided re-structure plan for optimizing team efficiencies.
• Coordinated team building exercises to enhance project team effectiveness.
• Provided strong CMMI analysis by fulfilling the assessment team role throughout the CMMI level II Class B assessment.
• Operated as a key change agent for improvement plan initiatives identified as a result of Class B, CMMI assessment.
• Applied change management skills in mentoring IT organization through alternative approaches to software development project execution for realization of project efficiencies.
• Employed strong Quality principals in developing, leading and mentoring team members in industry wide QA practices to aid in the day to day execution of Software Quality Assurance activities.
• Authored, delivered and monitored performance and salary reviews for all members of the testing team.
• Calculated, compiled and reported budget information for multiple components of resource allocation, such as staff augmentation, tool requirements, and needs.

Confidential, Troy, Michigan

SEPG/Process Improvement Lead

Responsibilities:

• Provided consulting expertise as Confidential Lead for the Confidential System Engineering Process and Project Management Office groups tasked with implementing standardized project management processes, methods, and tools.
• Performed project execution assessments combining Capability Maturity Model Integration (CMMI) Level II principals with internal automotive process requirements.
• Compiled and presented assessment results to Executive Management to communicate current project execution maturity level status and encourage process improvement direction.
• Developed, prioritized and maintained process improvement plans to guide organizational through to maturity level goals and objectives.
• Represented functional area division during corporate wide process restructure and improvement activities.
• Formulated and implemented SEPG/PMO team structure for optimal functional area efficiencies.
• Solicited, interviewed, and promoted SEPG/PMO team member candidates to assemble the newly formed SEPG/PMO team structure.
• Produced and delivered organizational modules using CMMI Level II and III methodologies and corporate processes to project team practitioners.
• Applied change management skills in coaching, mentoring and delivery of to program/project team members for use of solid project management principles.
• Crafted and maintained weekly executive dashboard reporting for project financial, risk and issue, schedule, and quality statuses.
• Provided subject matter expertise for the Supplier and Requirement Management process areas for PIO organization.
• Functioned as on site consultant liaison in performing customer-facing and Dickson Allan program manager activities for all Confidential consultants at Confidential customer site.

Senior Quality Analyst/Consultant

Confidential

Responsibilities:

• Illustrated Lead Consultant expertise for the Confidential Product and Process Quality Assurance (PPQA) group.
• Coached, mentored and provided for all levels of project team members employing outsourced business models, in the application of internal IT processes CMMI Level II and III methodologies.
• Served as change agent in implementing quality process change and applying change management skills in automotive environments.
• Exercised formal of Quality Assessment Team processes and procedures by serving on assessment teams for fellow projects within the Confidential division.
• Developed organizational quality processes, procedures and standards for the organizational SEPG.
• Conducted objective informal and formal quality reviews on IT processes and work products for new development, enhancement, deployment and maintenance project types.
• Established, maintained and communicated records of Quality Assurance activities according to planned and documented project configuration management.
• Supported project teams as an active participant of internal and external CMMI assessments in providing PPQA work product collateral and interview responses.
• Applied leadership and team mentoring skills for fellow QA Analysts in organization process application & change management tasks.